The only reason, I am giving this specific T-Mobile even a star is because the staff that I dealt…read morewith were super polite. However, the store itself needs an improvement in their management. They need to reassess what tactics they use to bait in customers, and avoid giving them misinformation that they cannot follow through with and waste my time. My advice is to avoid this store at all costs unless you want to waste your time and be lied to. MY EXPERIENCE: On Monday (May 13, 2019), I was approached by a sales person about a promotion that was running until the day before, but they are the only store that are still running it. The promotion was to get an iPhone XR for trading in the phone and adding a phone line for $20/month. At first I was skeptical (I should have went with my instinct), but my mother convinced me into going in and at least hear what they had to say even though we were rushed. We came in, got all the price quote for a final bill and were reading to trade in our iPhone 6S for X amount of dollars additional. Right when we were ready to be checked out, the staff member said that their manager informed us that the promotion is now over, and to come back Friday when that specific promotion will be reactive. Even though our hour was wasted, we were happy to know that we would still get the promotion on Friday and would be willing to drive down over an hour for it. She gave me her personal phone number to contact her to make sure everything was good to go before I made the drive. Friday came along (May 17, 2019), I contacted her around 10:19 AM to make sure everything was in order. She informed me that yes and that she would have the phone ready when she came into work. I confirmed that we were getting the same deal (adding a line $20/month, 4 accessories, and the new iPhoneXR) for trading in our phone and she confirmed. Then at 11:06 AM, I receive a personal text saying that now the manager informed her there is a new promotion that the device requires a port in from another carrier and started defending that she just said a new promo was starting. Bottomline, I respect her for informing me well in advance that I won't be able to get the deal I was told I was going to before I drove over an hour for this only to be disappointed once again. However, this management seriously needs to train their employees to have the correct information at all times and not to lure customers with false hope and incorrect information. IN SHORT, THIS STORE WAS AN ABSOLUTE WASTE OF MY TIME AND ENERGY.

My husband and I came into the store in the deerbrook mall to get the buy one get one free…read morepromotion on the 20 note. Derek and Tyren were extremely patient, professional and helpful. They explained everything about plans thoroughly to help us switch from prepaid to post paid. They were very hospitable as well. (I'm pregnant and needed some water immediately). I asked Derek if they had water and he informed me due to COVID protocol he was not allowed to give it to me from the store. But he promptly walked all the way to the food court and got me some water on his own accord. My husband I truly appreciated that kind gesture. He wasn't required to do that. He took initiative and extra step to provide me with what I consider great customer service.

Great customer service awesome price and great quality!!! The selection of phone cases was…read moreincredibly impressive! They carry name brands and private label products. They have phone cases with accessories! And various other products!

Experience 10/10 , the price was great ! Definitely recommend if u need to fix a phoneread more

Here in Atascocita,, this guys are the best,, Great service…read moresnd quick repairs,, Always come here when my iPhone gets some damage o for a simple consultation,, they are always ready to help, Thank you Guys!!

Spoke to a someone over the phone on 09/16 and was told to come bring my airpox max pro in the next…read moreday 09/16 and that the person that would be able to help would be in then. Went on 09/17 and they acted confuse like they had no idea what I was talking about. Stating "confusion". Avoid this establishment. Giving out false information and then pretending they don't remember the conversation. Waste of time. Don't waste your time.

T-Mobile store experience at 20225 US-59, Humble, TX 77338…read more Today was my worst experience with a T-Mobile store and customer service. My family and I have been loyal customers for over two decades, with 5 members using this cellphone service... Today Paulina gave us such a negative experience, from the moment she called on us, no eye contact, no warm welcome or positive attitude, it was like she didn't want to be there. After pulling information out and trying to understand the situation with upgrading another cellphone to our higher plan... wow what an unpleasant experience she surely gave us today. We just walked out and we'll have to wait to go to another location with much better customer service, or maybe it's time to take our business and money to another carrier.

Customer service needs extreme improvement. Make the drive to a different location. Very minimal…read moreinformation provided. The employee was rude and needs more training.

horrible service people wont pick up phone to help and they want so much money. i do not recommend…read more do not go. rude racist customer service.

The worst people run this store, the owner or manager gets upset for you parking at their spot when…read moreI was going into jaxwax for car products and I WAS going to get a phone charger but he got upset at me so they will not be receiving my business. Enjoy the video of our friendly owner from jaxwax defending me vs. the terrible manager from the phone repair store.