1. Metro by T-Mobile

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Fontana, CA

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Metro by T-Mobile

1.0 (1 review)
Open • 9:00 am - 8:00 pm

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4 years ago

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T-Mobile Authorized Retailer

T-Mobile Authorized Retailer

(82 reviews)

$$

T-Mobile is the BEST SmartPhone company. So thankful I got…read moreaway from Verizon because Verizon's customer service was awful and Verizon charged way too much! T-MOBILE has excellent customer service and they are affordable. I love it when I walk into the store and they say welcome to the T-MOBILE family. It really does feel like a family! Thank you T-MOBILE for saving me lots of money and for the great service!!! I had an appointment with Cristian, T-Mobile Agent. He answered all my questions. He is a great Customer Service Representative. He made me feel like I was his only customer. It was perfect!!!

Extremely disappointing customer service. Management needs to step in ASAP!…read moreAfter reading other reviews describing rude, dismissive customer service at this location, I'm disappointed to say that my own experience reflects the same concerns. My biggest concern is that this doesn't seem to be an isolated experience. When multiple customers are describing similar treatment, management should be asking serious questions about the culture at this location, how employees are trained, and whether customer service is being taken seriously at all. (Yelp+google) Are customers only welcomed when they're adding lines or generating additional sales? An authorized retailer represents the T-Mobile brand, and every negative interaction reflects on that brand, regardless of who owns or operates the location. if employees are so unhappy in their workplace that it affects the way they speak to and treat customers, management needs to address that, too. Customers should not have to absorb someone else's frustration simply because they walked through the door. I hope the district manager takes these reviews seriously, investigates the recurring complaints, and holds the appropriate people accountable. Customers deserve honesty, respect, and professionalism-not dismissive attitudes or feeling like an inconvenience. Management needs to address this pattern through better training and accountability before more customers walk away with the same experience.

Metro by T-Mobile - mobilephones - Updated October 2026

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