worst service EVER!!!! for month's (since 11 of 2025) my service has dropped several times a day,…read more29 times in 24 hours, each time I call to get help and have someone come out to fix it, I get some foreigner saying there is an outage in my area and they can't generate a ticket until it is resolved. This is month's of NOT being able to get anyone to help me and yet my bill has gone up! today's date is 3-2-2026.

Was told they would be by 11/19/2025 to hook up and then said they came by and no one was home but…read morewas sitting right inside the house waiting never left the house, no one came and they said they would have to reschedule for another day.

Just a word of warning, if you deal with T-MOBILE, BEWARE. When I signed up, there was not full…read moredisclosure & as all information was not discussed, I was basically lied to & got into a situation I wouldn't be in, had they made everything clear. Guess it's BUYER BEWARE for sure where T-Mobile is concerned.

I went to T-Mobile in Elizabethtown KY to purchase a charger on yesterday. Kelsey was the clerk…read moredirected to assist me. After telling her what I needed she asked to see my phone. I told her it was a Note 9 thinking this would suffice and she doesn't need to touch my phone. She repeated let me see it. I repeated it's a Note 9. She then gets a bad attitude, STARES me down and responds to me with a very nasty tone. I respond by telling her to not get an attitude. Obviously upset I must have been pretty loud because the other customers and salespeople are looking at me. I then go on a rant about the poor customer service in this store each time I come to this particular store. I had even stopped and drove the almost 1 hour to Louisville each time I needed something. My advice to the sales people in this store is that if you don't have the customer service skills - which Kelsey displayed that she does not have - then choose another career field. Nobody wants to pay for service and get treated badly! I DEFINITELY DO NOT AND WILL NOT!! So get it together KELSEY!!!

great service and great people. had it for over 5 years, fiber is great and fast. Only have ever…read morehad one or 2 outages after large storms.

By far the absolute worse company I've ever had to deal with. Customer service sucks, product…read moresucks. Trying to call them is like trying to get in-touch with God himself! The only reason I have there crappy service is because there is no other option foe internet or cable in my area!