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Elizabethtown, KY

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Metro by T-Mobile

1.0 (1 review)
Open • 10:00 am - 7:00 pm

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2 years ago

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T-Mobile

T-Mobile

(6 reviews)

$$

Today my husband and I switched from 13plus years with Verizon to TMobile. In short, TMobile…read moreoffers a plan that fits our needs to a "T" and doesn't break the bank with hidden fees and taxes. The price you pay is the price you pay. We were helped by Jay (Muniz-Garcia). His customer service and professionalism were superb. He walked us through the purchase of IPhone 11s, and then he seamlessly transferred our data from old to new in short order. He was funny and engaging, but what rang true the most was his competency in his job. Our first impression of TMobile is a good one, thanks to Jay. Our ability to recommend TMobile thus far is also thanks to Jay. Interestingly enough, his business card says, "Mobile Expert," and in Jay's case - that is exactly right.

I went to T-Mobile in Elizabethtown KY to purchase a charger on yesterday. Kelsey was the clerk…read moredirected to assist me. After telling her what I needed she asked to see my phone. I told her it was a Note 9 thinking this would suffice and she doesn't need to touch my phone. She repeated let me see it. I repeated it's a Note 9. She then gets a bad attitude, STARES me down and responds to me with a very nasty tone. I respond by telling her to not get an attitude. Obviously upset I must have been pretty loud because the other customers and salespeople are looking at me. I then go on a rant about the poor customer service in this store each time I come to this particular store. I had even stopped and drove the almost 1 hour to Louisville each time I needed something. My advice to the sales people in this store is that if you don't have the customer service skills - which Kelsey displayed that she does not have - then choose another career field. Nobody wants to pay for service and get treated badly! I DEFINITELY DO NOT AND WILL NOT!! So get it together KELSEY!!!

Metro by T-Mobile - mobilephones - Updated October 2026

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