First things first. I am not the type to update my iPhone, in fact I haven't even been inside a…read more Verizon since 2017. When I go there all the screens and grey streamline stuff just give me a raging headache, idk how the workers do it. But I realized my iPhone 8 wasn't cutting it anymore, the screen was smashed to smotherines in multiple places and it was always at 5%. For some reason i didn't want to let go of my little home button though. Anyways I decided it was time to move on and rip off the IOS band aid. When I showed up to Verizon I didn't know they do a queue. This is fine, time to browse and Peruse while you are in the queue. But let's be honest we all know you come to Verizon to get the new iPhone and you just look at the other stuff for fun. Well I was dead set on the iPhone 15 pro and I was dehydrated in the queue. I was second in line but my head ache was getting worse. I was inpatient and wanted to be anywhere but there. I thought to myself I just need to push through and buy the iPhone 15 and leave with a new phone that has battery. Well my turn in the queue comes, and I tell the worker that I want to switch my plans to join my partners family plan. Perfect and easy right? Well he tells me if I get a new phone number I can get the iPhone 15 for free. He says this is a no brainer. My brain says that how could I ever get rid of my phone number. My indecisiveness gets worse, my headache rages on. I can tell how annoying I'm being in my indecisive hell. But a phone number is a way of life. It's a social security number. It's a major life decision to change it. I think one has to be a little wild lunatic to be changing that left and right. But the trade off here was about 900$. I was convincing myself my phone number was worth 900$. And then I flipped, I crossed the threshold into not giving a fuck anymore. I didn't give a fuck about my phone number or the day or the time. It was just me right there in Verizon with the employee and the present moment was the only thing that mattered. From there on we start cracking jokes and having a good time. I'm excited the iPhone will be mine for free and I put all that baggage about my cell phone number in the past. Forget it. And then the best thing ever happened. My new number was the most perfect number I have ever seen in my entire life. I won't write it here, but I have to say I've truly never seen a sequence of 7 numbers that were so perfectly meant for each other. Every cell in my body knew this was right. I had the number memorized in one instance, rolling off my tongue. The awesome employee went to go get iPhone 15 from his cozy place in the safe. Meanwhile I chose a sparkling case and familiarized myslef with apples latest crap in making new charging ports. When we got the iPhone I was the one who had to legally open the box, which was invigorating and terrifying. Leaping forward into the unknown, no going back. Time is just a concept at this point. He puts the screen protector on, and the little things around the camera and some sick consumerist pleasure comes over me as a I see the sparkling iPhone prepare to be mine. It's in this moment the weight of the world disappears and I cannot even believe the ways I was being unconscious when I first arrived at Verizon. At the end of the day I left with a new free phone, a perfect new number, and an interaction at Verizon that will leave a lasting impression on me. It definitely takes a certain type of employee to handle the energy that I brought in that day. Thanks so much to Ryan at Verizon. Altho I have to say I am typing this on my old phone but I swear I'll cancel it soon.

I have tried to call the store to find out if they are an authorized retailer or an actual store…read more Every time I attempt to call it routs you to another county or a call center and there is no way to find any necessary information out.

Needed to upgrade my iPhone 13. Ryan and Trey provided assistance. Trey was entertaining, Ryan…read moreprovided great advice and walked me through every step of the purchase and device transfer. Truly excellent service and advice -especially from Ryan! Great experience.

Joe did a great job troubleshooting my home internet issue. I have a houseful of students and…read moreinternet is an absolute necessity. Additionally, he went above-and-beyond setting it up with all of the name, passwords & admin codes making the whole process seamless. I am surprised to see a negative one star review, because I come here a lot, helping to sign up international students with the 2.5 gig plan, which is crazy affordable, and all of the employees, Shawnp, Nathan, Tom & Hailey have all provided me and all the students I bring in EXCELLENT service.

My mom is 74. She went into this store to see if they could help her with charging issues on her…read moreiPhone. They took her phone and left her unable to have any communication (friends, family, 911). This is absolute negligence on their part. It has been 3 weeks and 16 hours of sitting on the phone with T-mobile. This store has made such a mess that we are happily switching to another carrier.

AT&T and Charter (cable) just got to be too much so a month or so ago we opted for T-Mobile phone…read moreand internet. The phone solicitor was nice, but very misleading. She said we can pick what day for autopay, found out you can't. She gave a promotional code for $150 online Mastercard, but when I tried to use it, found out the code had expired a year ago. The internet gateway arrived quickly, and the T-Mobile staff at Sam's Club were very helpful in porting our phones to T-Mobile's system. Back at home, setting up the internet was fairly easy. Within a few weeks we started having dropped internet requiring a gateway reset each time. Sometimes it drops few times a day. The phone coverage is "ok", but not nearly as extensive as AT&T. The frustration level has reached a point where we've started researching for a different phone and internet provider.

Chris is an employee at the Superior, WI, location. On two occasions he proved himself to be an…read moreexcellent representative of your business--knowledgeable in all aspects, willing and able to find solutions to difficult problems, and untiringly friendly! He patiently replaced all the information and photos from my defunct cell phone into my new one. This might have been a normal chore were it not complicated by my travel between business locations 200 miles apart, my inability to remember passwords, and the total inaccessibility of data from my old phone. I am extremely impressed--and offer highest praise--to the man and to the company that keeps him in public service. Helmi Harrington, Ph.D.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

This AT&T store is my #1 favorite, not only because it's in my town, but because the service there…read moreis extraordinary! I've been to many in Duluth, MN as well, but no place provides the service like the Superior shop does. Namely, Brian is one of the best reps they have there along with Nick. The two of them have helped me with so many things, even really odd things that have come up. They give me the best advice and are great at offering solutions. You never have to wait very long to get service either. I will continue to be a longtime customer there! Thank you so much!

They cut our phone service out after making arrangements to pay it with in 7 hours they cut it off…read moreso I went to another phone company with better plane and I got a lot more for less money AT&T you lied after been with you for years and years with not even a hick up in a payment you cut my service after agreeing to hold off for 7 hours till I could get it payed low life pice of garbage I hope you go bankrupt go to hell AT&T don't waste your hard earned money on them or any of there Products lied to get us to sign then treated us like crap to get our money any way they could never got to talk to an American was always a Non speaking English foreign person that couldn't speak English at all and you couldn't understand them DON'T WASTE you time or money on any thing AT&T they'll Delso you with brilliance and baffle you with bullshit to get your money lies lies lies Don't spend your bucks this company sucks

If you like ill informed sales people who'd rather have you drive to Superior than buy the part you…read moreneed from them, this is your place. Skippy at the desk told me he was out of the item I needed. Said Superior store did. Drove over there to find he misidentified my part and that the Duluth store has plenty of the part I actually needed. Driving more than half an hour round trip to cover for an employee's incompetence is not my idea of a day well spent. But some people are into this. If your time lacks any value, this is the place for you.

We bought 2 18650 rechargeable batteries for a tactical flashlight and 1 14500 rechargeable battery…read morefor a smaller flashlight. We brought the old batteries with us and showed them to the clerk to be sure we bought the right replacements, ~$20.00 for the smaller battery and, I believe, $20.00 for the 2 18650 batteries. On installing the smaller battery at home, we discovered that it not only didn't fit, but it wasn't rechargeable. We brought the battery back and they discovered they didn't have a correct battery. O.K. so one careless mistake we can handle, even if the return seemed begrudging. We've since used the larger flashlight and found that both 18650 batteries do not hold a recharge over a hours usage. We won't waste our time returning them - we just won't shop there again and we will let other people know our experience. We're rural beekeepers and a dependable flashlight is essential equipment. We have no time to waste on an undependable store that sells supplies of inferior quality.

he did a great job replacing my ipad charging port.its like brand new.i would recommendread more

100% recommend! I won't go anywhere else! The whole process was very easy getting ahold of Tony…read morethrough Facebook messenger, and he was unbelievably fast taking my very rough iPhone SE (the really OLD one) back from the dead and it looks like new again (well as new as a phone from almost 10 years ago can look)! Home button and screen working and cherished memories restored. Thank you Tony the iDoctor your heroic efforts to save my phone and get it back in my hands so quickly are SO appreciated!!! Wow! Thank YOU!