I found Julian through Yelp. His reviews sounded like exactly what I was looking for; experience…read morewith WiFi connectivity issues and also an electrician. We had a couple of conversations to clarify what was going on. I wasn't ready to execute the best but more costly option to fix the issue, so he recommended an extender. I couldn't get it to work, so he ended up coming to check it out and get it working. Julian is friendly and easy to work with, and I will hire him for future electrical work.

I have an iMac that had been down for nearly three years, which was the last time I tried many…read moredifferent things to get it up and running. The long and short is it crashed halfway through an OS update and hasn't worked since. Julian contacted me after a Yelp query - I figured I'd retry and was ready to ship this thing somewhere for repair (again, I tried everything before with no luck). After I explained what was happening, he said, "We'll get you up and running, Tony, don't worry". He heard me out and sent me step-by-step triage and recovery instructions, which worked perfectly. He called about an hour later to check on me, and I was beyond happy he resolved the issue; I didn't have to leave my crib, and it was done within an hour (after letting it sit for years). Everything worked perfectly. I have my computer and electronics handyman for all future work. See my review distribution. I'm very fair and will call out less-than-desirable service. Likewise, when someone earns solid recognition for professionalism and providing the service advertised - they should get a shoutout. Julian, you rock!

This store is not helpful, I would give it a zero if allowed. They only help you if you bought…read morefrom them. They sent us to another store. The other store said they could have helped us, activate our new phones. The Emeryville store was better anyway.

DO NOT come to this store -- you'll regret it! I came in on…read morea weekday just to check out current promotions and upgrade my old iPhone 13 Pro Max to the new iPhone 17 Pro Max. I was helped by a woman named Shante (spelling might be off), and the entire experience was a nightmare. She convinced me to add three extra lines to my existing three--lines I absolutely didn't need--just to "qualify" for a deal. She also claimed I'd get a higher trade-in value for my old phone than what T-Mobile actually offered. Everything went downhill from there. She messed up multiple things, including adding too many lines, canceling my Netflix discount, and creating total chaos with my account. I ended up spending days going back and forth between this store and T-Mobile customer service trying to fix her mistakes. In the end, I had to cancel the iPhone order and revert to my old plan. To make things worse, I later found out this location isn't even an official T-Mobile store--it's a third-party dealer with multiple complaints against them. Save yourself the headache and go to an authorized T-Mobile store instead.

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.

Let's be honest nobody likes going to get new phones because it literally takes so long! We were…read moredreading coming to get new phones today but shout out to Christian for helping make the process quick and easy! He was so helpful and so kind and above all patient! He knows how to do his job and he's good at it. I feel like every T-Mobile or phone store makes you feel like you're just another number and they really don't care but Christian was none of those things. The store overall had a good vibe and good music while you wait! Every customer was greeted upon walking in a helped in a sufficient amount of time! Thank you so much Christian for your kindness and excellent customer service!

No, I don't. Effective November 1, 2025, they are increasing their late fee from $7.00 to $10.00…read more Corporate greed. I'm glad I left them in April 2025 and went to another mobile provider. Another thing, they want to charge $10.00 more for administrative cost. Stay away from them. They don't care about their customers. There isn't anything that they could do to improve. Bye, Felisha!

Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

I can't thank the folks at Total Computer Solutions enough. I needed a full retrieval of my data…read moreafter my external hard drive became unresponsive due to damage. I'd been using the hard drive to store ALL of my data after I had this same issue years ago, only with my laptop. Needless to say, losing absolutely everything I have saved is my worst nightmare. I worked directly with Gabe who could not have been more friendly or offered better customer service. He responded to my project request right away and we communicated regularly via text. Gabe answered all of my questions, big and small, throughout the whole process, and communicated clearly and thoroughly (I consider myself to have a basic/intermediate level of understanding technology, but am no expert). What I really appreciated was the transparency given with price quotes, and found that their prices are very reasonable for the service. Since I don't live nearby their shop, I took advantage of the free Uber service they provide to have your device picked up from and delivered back to you. I was incredibly hesitant to give my device, with all of my data on it, to an Uber driver, but Gabe assured me it wouldn't be a problem and that he had means to handle if anything went awry with the delivery. Thankfully this wasn't an issue. I don't know of any other company who offers this service, let alone at no charge. I am delighted and relieved to say that Total Computer Solutions was successful at being able to retrieve almost 100% of my data - the few irretrievable files ended up being not very important to me anyway. They also hold onto your data for 3 weeks post-service as a precautionary measure. I am so grateful I found Total Computer Solutions and now consider myself a loyal customer should I ever need their help again. Thank you, Gabe & the Total Computer Solutions team!

Brother IntelliFAX FAX2840 High-Speed Laser Fax Machine Fax…read moremachine is not responding to print command. I was informed by another interested and helpful 3rd party that I might need toner and that I already had two cartridges behind my office door next to the vaccum cleaner. Bless their heart, they remembered and now I know! Total Computer Solutions is a good value because they told me up front that they do not provide the service. But I know who can... I know once I get toner installed I will have 50 duplicate print jobs from repeatedly smashing the Print button. Scratch paper right?????? Yeah, I know