I've been bringing my Hondas here for over 10 years, and I continue to come back because of the…read moreoutstanding service. The staff has always been professional, honest, and helpful, and they've consistently taken great care of my vehicles. One thing I especially appreciate is that they've always provided me with a complimentary loaner vehicle when needed, which has made servicing my cars incredibly convenient. Most recently, they went above and beyond by standing behind their work and doing the right thing regarding an oil pan issue. That level of customer service and integrity is becoming harder to find these days. I've owned Hondas for more than a decade, and this dealership's service department has been a big part of why. I highly recommend them to anyone looking for quality service, knowledgeable technicians, and a dealership that truly cares about its customers. Philip Martinez

I've been a customer of this location for years and only trust my Pilot to be serviced here. Today…read moreI went in to get my Navigation system updated w a factory cd update. I couldn't understand how to do it but VICTOR WAHLL in the Service Dept was able to do it. He was awesome, polite and funny!!! I feel so much better now having my Navi w all its features updated since my Pilot is 16 yrs old. Its Keeper!!! Best car ever! And Perfection Honda the best Honda dealership in New Mexico!

"Excellent experience" would be a 2-word summary of my experience obtaining a vehicle at Quality…read moreMazda. Audra was amazing! I moved from another state in which car sales turn-over is high and competition is high as well, therefore good prices and good service is a standard for car dealerships at my home city to survive. When I planned to move to Albuquerque, I didn't know what to expect but quickly realized that the options aren't that diverse, and because there are only few dealerships, I wasn't treated as well I was used to at my home state by some of NM dealerships. This changed when I called Audra at Quality Mazda; it was so refreshing to shop with her. Actually, I was able to make a deal with her over the phone (due to Covid, and in my case, I was at another state) without waywardly only being offered in-person quotes. Why? Because from what I saw, she knew she had the best price and the best service, undoubtedly. I truly enjoyed my experience with Audra because the pressure was low, and she truly wanted to get me a car that I would like rather than the dealership trying to get rid of their inventory. She's a great listener, and she truly goes above and beyond to keep you happy. I think it's because we clicked, but she was so polite that she offered to pick me up when the car was ready and allowed me to get a lender car for a short while. She truly bends backwards for her clients. I can see why she's their #1 dealer. In my opinion, it is unusual to come across such great reps/dealers that she deserves the proper recognition and praise. I can assure you that you will be very satisfied shopping with Audra at Quality Mazda.

I don't write reviews often, but after 20 years of working in the automotive dealership industry, I…read morehave never seen customer service this abysmal. This isn't just a minor complaint; it is a fundamental failure to support their customers. It took three full weeks of calling and leaving multiple messages just to get someone in the service department to pick up the phone. Once I finally made contact, I was informed that the repairs would not be covered because the warranty had expired. While I understand that warranties aren't infinite, here is the issue: just 15 months ago, This Mazda dealership fixed a timing cover leak on my wife's car. Now, it is leaking from the exact same spot. Instead of standing by the quality of their work, they hid behind a 12-month policy. In the current market, it is standard for reputable shops and major brands like General Motors to offer at least a 24-month/unlimited-mile warranty on parts and labor. This dealership's 12-month limit is significantly below industry standards and shows a complete lack of confidence in their own technicians' work. If you value your time and want a repair that actually lasts, take your vehicle anywhere else. Always confirm the parts and labor warranty terms before you hand over your keys. I won't be back, and I strongly suggest you do the same."

Outstanding customer service. From the time I called and setup my appointment to checkout the…read moreTillery Service team provides outstanding customer service. I drive 30 min from Albuquerque to get my truck serviced here because of the service team.

called ordered a part for a GMC told I would be called when in, never called me. I followed up two…read moreadditional times and was told it was on the way and I would hear back right away, I have heard back. Three attempts to order a part and schedule a recall item is poor customer service!

After a referral by the car dealership, I just had Walker Automotive Glass replace a OEM windshield…read moreon my Subaru Outback and recalibrate the Eyesight driver assist system. They got me an appointment right away, answered all my niggling questions (I'm kind of a fussbudget sometimes, and Beau in particular was really helpful and kind about it) and got it done right on time - actually faster than I'd expected it. My car was returned to me good as new! Every single employee at Walker treated me in a friendly and professional manner (thanks Shelby!). Their waiting area was comfy with good WiFi, videogaming and television stuff for entertainment, and a pretty nice coffee bar set-up. Smaller local establishment, you'd figure they'd be expensive, right? Nope! Just over _half_ the cost that was quoted by the big national firm (the other big national firm still hasn't called me back with a quote after promising to do so ten days ago). And I have the assurance that the calibration was done at a Subaru dealer (Walker folks take the car over there - they're close by) by a certified mechanic. As well as Walker's assurance that they're here to resolve any issues that might arise. Great service, great pricing and no nonsense - and a local business that works to earn your trust. No one wants to deal with replacing a windshield, but I'm really glad the dealership let me know about Walker Automotive Glass. Next time we catch a giant crack from a rock on the freeway, I know who I'm calling first!

Very good, very professional, very nice. Will go here for all of my glass needs. Shelby knows what…read moreshe's doing fr fr

I made multiple phone calls for quotes to repair my Grandmother's windshield. The lady who gave me…read morethe quote was extremely helpful and kind. We scheduled an appointment to get the windshield repaired which was extremely easy. When we showed up for the appointment the front desk ladies helped me get my Grandmother in the office. We mentioned that we were on a time frame and they started replacing the windshield immediately. Our appointment was at noon so they offered to take us for food and bring us back to the office. Everyone was so helpful, kind, and considerate. This business has got everything it takes to get a five start rating. If you are looking for a great product and customer service look no further.

When they replaced a windshield of mine they chopped off my bottom trim piece for some reason and…read moreleft adhesive gooshing out on the inside. I decided this place was only good for chip repair. Had a chip repaired today and was told afterward that it's over $65 dollars now. I called ASAP Glass, they will do it for $35- just like this place used to.

Awesome service! Recommended by my insurance company and they didn't disappoint.read more

Quick, clean, and great job at replacing my windshield. Dennis completed the job in 30 minutes and…read moregood reasonable price for service. Great price too!!! Would highly recommend this service .

This body shop is always taken care of my Volvo when an accident occurs. They're diligent and they…read morecommunicate well. The work is solid and I know if I have an issue they'll be delighted to fix it.

BEWARE. We just found out the quarter panel that was supposed to be replace under insurance was…read moreindeed not. AND it was billed as so. Our car is currently in the shop in another city for issues duke had done 5 years ago. We've had bondo ( of bondo like) fall off and rust appearing. The paint he used is also peeling. Don't let them work on you car. Seriously a Rip off to the insurance company and you.

On the advice of Josh at Desert Reflections Tint (see review!) he had me contact Tom to repair some…read moreincidental scratches that occurred when my new car was getting its windows tinted. I really did not consider it to be a big deal, but Josh insisted that I call Tom and get it repaired, so I did. Tom assessed the "damage" and he recommended against repainting. YES you read that right! The complete opposite of going for the gouge, Tom thought the special coating on the mirrors from the factory was superior to repainting the very minor scratches he saw. This is the SECOND time a business in Albuquerque made such a recommendation against spending money when it wasn't necessary! I really appreciate Tom's experience and expertise, and I will definitely use his company when I do have need of their services. While he didn't actually perform a service on my car, based on his professionalism and honesty I feel I can provide a very positive survey for his trouble! Thanks Tom!

I called this company to get a price quote on some thing I needed. The guy I spoke to was very rude…read moreand refused to give me a quote over the phone. He told me the only way he would give me a price range is if I went in and sat down to get all the information that they needed. I wasn't getting a crazy design or anything, I just needed some words printed out onto a sticker. I told him the dimensions of the words that I needed and was just looking for a price range. He told me no and said he would not give me a quote over the phone. I called three other businesses prior to this one and they had no problem giving me an estimate. The person I spoke with was extremely rude with his tone, and didn't seem interested in my business or interested in trying to help give me a close estimate on what I was looking for. I wouldn't recommend them.