The assistant manager told me that rabies vaccination records are not filed under any name (owner…read moreor pets) but rather are filed under the month the vaccine was given. She also explained that there are no electronic vaccination files at the facility. We offered her an approximate time and since we couldn't remember the month she was "unable" to find them. Of course, no business files things this way. It would have to be the least effective method in the history of record keeping. Could you imagine the doctors office not asking your name to reference your history? Well same goes for pets. I resisted the temptation to ask what the 3 computers that were within eyesight were used for but left instead feeling lied to. ASST. MANAGER offered no solutions, help and was rude. We will no longer bring our pets here. Just because they adopt and rescue pets doesn't give them a pass for ridiculously inefficient business practices and poor customer service

The Casper Humane Society is filled with people who are passionate about caring for the animals and…read morefinding them the best suited homes. The animals here are clearly well taken care of and the staff is very knowledgeable about each specific animals needs.

This shop is pretty bad. The staff have no idea what they're doing. The people behind the counter…read moreknow next to nothing about the stock animals, and the owner truly doesn't understand proper husbandry. I've seen him lie to customers and he keeps a filthy store. It's very over-priced and the owner isn't open to suggestions to keeping his animals in a humane way.

We had so much fun browsing this store! From their specialty foods, to all the options for toppers…read moreand food additives. Everything has top notch ingredients, and the man and woman that were working were two of the sweetest people I've ever encountered! What a lovely shop. You can tell they're passionate about their products and what they do. I really loved this store and I know any pet owner will as well.

Years ago, my lab was diagnosed with food allergies. It was impossible to find food for her. I went…read moreto EVERY store in town and read through the ingredients on hundreds of bags of dog food. Even the grain-free and hypo-allergenic varieties at PetCo had something in it she was allergic to. It was getting to the point where I had to decide if I was going to feed her food I knew was going to make her sick or have to make all of her food for her. Thankfully, K&M opened. The first time I went in and told the staff what I needed, they walked me through every bag of food in the place and went through the ingredients with me until we found a brand that would work. The staff continues to recommend new treats that fit with her diet, and even let me know when one of the varieties I buy was changing their formula and adding an ingredient she was allergic to. This store is an AMAZING addition to Casper and Casper pet owners.

Had what I was looking for and more. Lots of animal supplies for all types of pets staff was very…read morehelpful for those of us that have family members with pets

This is the second time that we have had our standard poodle groomed and pampered by Petsmart. What…read morea fantastic job they do! I bring her in a shaggy mess, she leaves a pampered, princess! It is like the big reveal. Kudos to their entire grooming team. Saturdays are very busy for them, they all showed up to work early. Got things going with a smile, even when technology let them down.

We had a green cheek conure who was cared for while we were out of town several times. We always…read morefelt comfortable with the care and attention he received. Also, for advice on birds, this is your go-to resource. I would ALWAYS recommend the Bayou for questions whether you are re-homing a bird as we are or purchasing one. Her birds are hands raised from hatch which is a big deal. Great store!

In all honesty I'm shocked that someone who owns a business in casper has no professionalism…read more Times are tough for all of us and we all are financially struggling. I understand you are a Very busy woman with a lot on your hands. But that doesn't make it okay for you to be passive aggressive with your possible customers my fiance and I personally came as a customers ready to bring one of your lovely birds home. Via recommendation of some friends who had purchased birds in the past. My fiance asked a few simple questions about some of your birds prices and dietary needs because he knows very little to nothing about parrots and the care they need. You very passive aggressively told him nothing and what little you did answer you spoke as if you have the right to disregard a customer trying to learn. Your staff member other other hand was incredibly helpful and kind. PLEASE IF YOU'RE HAVING A BAD DAY REMBER FIRST IMPRESSIONS REALLY DO AFFECT PEOPLE'S OPINIONS. You honestly do have a wonderful shop with amazing birds and honesty have the local bird market in grasp. Unfortunately you did lose a few customers over it because honestly u are priced above market alot and we refuse to support anyone or place that is down right rude. I honestly wish you the best and hope you are successful in your life. But please don't scare off people we do need local shops like yours for our city to thrive. Sincerely, best wishes and hope you do better.