On Wednesday , November 17, 2021, I took my dogs in for a bath to our local Petsmart in Casper. I have three golden retrievers and one of them is a bronze grand champion showdog. When I went to pick up my dogs I was horrified when I saw the condition of their tails. The groomer had destroyed their "tail feathers"and had stripped them out of their tails I immediately became angry , and the manager rushed to the defrense of her groomer saying she had done nothing wrong. I became more and more infuriated as she kept telling me her groomer had done nothing wrong. I insisted that she look their tails. How can you say that she did nothing wrong. Since I had become so angry her response was to throw me out of their store and threaten to call the cops on me. They offered me no recompense for the damages to my dog. Unfortunately they have ruined the asthetic beauty of my dogs. I was planning to show them both this winter, with the hopes of picking up more breedings. I will be unable to do so now. I tried calling corporate to log a complaint but so far have not heard back from them. My only option now is to take them to court for breech of contract, breech of warranty - they hold themselves out as competent and are not, and injury to my dogs - it must have been painful for my dogs as the groomer was stripping the hair out of their tails. Max won't even let me lift his tail anymore because he has developed swelling at the base of his tail from constant wagging. I can't imagine how it must have felt for him as she was destoying his tail. I can't even fathom why she thought she needed to do this. I know for a fact they did not have mats in their tails because I checked prior to taking them to the groomer. I, like anyone would expect to pick up my dogs in the same shape that I brought them into the groomers and hopefully looking better. Unfortunately this was not the case. I hope that their tail feathers will grow back, but I am doubtful for my dog MAX who is the bronze grand champion. He is an old golden and his hair does not grow back like it used too. It has taken over a year for a patch of his hair to grow back after having it shaved for surgery. My recommendation is not to ever take your pets to that store for grooming.
See more read more