The nurses were very thorough. I had one aide that hated me from misunderstanding me but I only had…read moreher half the day. I was moved to a different floor and a nurse gave me too strong of a potassium IV thought my arm would burn off my body but it's ok now. My Dr or his office never put my biopsy report on the portal and no one knew where he went. His phone number was wrong on the discharge papers, he had left that office 3 months before and no other info. After 5 weeks, I went to a new Dr and his office girl dug into my records and could request my info and put it online. I finally found out my biopsy results!

DO NOT GO TO THIS HOSPITAL!!! My Dad is lucky to get out of there alive. Horrible care, they let…read morehim sit in urine since he was unable to move for 6 hours after a heart catheter. They sent him home with a huge skinned place on his back where some kind of patch was placed. They also left him with open wounds in the groin area. Didn't stitch the area or even put a butterfly bandage. Horrible care and unprofessional staff!!!

Emergency room supposed to Bill VA but did not and then turned it over to a collection service…read more terrible Hosp terrible service.

My mom was having terrible back pain so we went here for ER visit #3 in just one week. We had gone…read moreto a neighborhood Baptist the first two times so I wanted to try this hospital instead. Neighborhood Baptist seems to employ once retired doctors which has been fine the previous visits my mom had but this time we needed a different approach to her issue so I'm glad we went here. This ER is staffed with either medical school doctors or doctors fresh from graduation. We were helped by a very nice doctor named Dr. Smith who ordered a new CT scan. The previous scan could not on point the exact reason for the lower back pain. This time, when the Hospital radiologists reviewed the scan, they saw she had T1 and T2 compression fractures on her spine which gave the direct cause of her pain. They prescribed muscle relaxers and Lidocaine patches. It helped bridge my mom's move to hospice much better than the previous visits. She ended up needing a stronger pain intervention but I'm so grateful they gave us the diagnosis that explained the pain. Methodist Hospital offers free valet in the weekdays which I suggest you use because the parking lot was packed and finding a spot would have been an extra stress I did not need at the time.

15 Dec 2025 We went…read moreto the ER to get the husband checked out. The nurse initials AMR and Dr. Mahler were topnotch. The nurse came to me when I could go into the room. She explained what had been done so far and next steps. The doctor came in and reiterated what the nurse had stated. He returned to the room to monitor progress and provide updates about X-rays and lab work several times during the 3 hours we were there. We were fortunate the ER was not really busy when we arrived about 3:30pm. It helped that the husband is a former ER nurse and could speak the lingo with the staff. Go there if needed.

Had a great experience, nurses and doctors were very caring, helpful both times I have been a…read morepatient in the past year.

Last week my grandson was rushed to University womens and childrens Hospital by ambulance. He…read morestopped breathing after choking on a grape. The doctors and nurses went above and beyond to try and save my grandson. He was moved to the 10th floor icu and they gave him the best care possible. They showed so much compassion and love not only for my grandson but for my daughter and son-in-law as well. Unfortunately my grandson didn't make it but it wasn't because of lack of effort on their part. I want to commend the doctors and nurses in the emergency room and especially the entire staff on the 10th floor. As grandparents we appreciate everything from the bottom of our hearts.

Last night I had to come back due to my previous visit five days ago because my symptoms had came…read moreback and I was very understanding. I was there since 8 o'clock in the afternoon and I didn't leave till about two. The reason I'm giving this one star is because I didn't feel like I was getting listened to yesterday. The doctors were very rude. I believe the Doctor Who checked me yesterday again was Miss Parker and she was very dismissive and I understand that y'all were shortstaffed, but at the end of the day I feel like it's the doctor's job to make the patient feel safe and secured and besides being dismissive, I don't know what this position is called, but the lady Evelyn, who was taking the patients to their rooms back-and-forth and giving discharge papers was extremely rude and I hope if I ever come back that I don't have to talk to her since the hospital was shortstaffed last night and I couldn't talk to Miss Parker again about more questions. I thought that I was comfortable talking to Miss Evelyn, but she kept repeating herself and getting louder, dismissing my questions as well and when giving me my discharge papers, she told me that y'all would never say no to a visit with me because I don't have insurance but to stop coming back to the hospital because the things that I'm trying to get looked at as far as my personal problems are not for the hospital ! And don't get me wrong. I was very patient the whole entire time very understanding that y'all were shortstaffed, but at the end of the day like I said, I don't understand why she was getting repeated on purpose, nodding her head and having very rude body language, I wish I got the students name who had asked me questions before anybody came in my room, but he had glasses and he was a student doctor. If I'm not mistaken, he was the only one who made me feel like I was being listened to yesterday as a patient. He actually answered more of my questions and the five minutes that he was in the room with us, me and my boyfriend. He was very understanding. He did super good and honestly asked the most questions that I've ever been asked, unfortunately I won't be coming back due to this situation but again I just felt like the whole situation wasn't called for. Who says don't come back when the only reason I came back was because the doctors who saw me in my room last time told me to come back if my symptoms came again?

I was admitted on November 18th and discharged on November 25th, and I am deeply grateful for the…read moreexceptional care I received throughout my stay. From the 2nd floor ICU to the 3rd floor, every member of the team demonstrated professionalism, compassion, and dedication. Upon admission to the 2nd floor ICU, Nurse Kelly immediately stood out for her attentiveness and kindness. She responded quickly to all of my needs, answered my questions with patience, and even went above and beyond by faxing important paperwork to my school, an act that greatly eased my stress and anxiety. When I transitioned to the 3rd floor Dr. Horton also played a vital role in my care. She consistently kept me informed about my condition, reassured me that my wellbeing was her priority, and provided updates that made me feel comfortable and confident throughout my recovery. Her thoughtful communication and genuine concern helped me feel supported during a challenging time. Nurse Mike provided excellent support during the evening shifts, while Nurse Devon was equally attentive and caring during the day. The technicians were consistently responsive and ensured that all of my needs were met with efficiency and respect. I would also like to recognize Gloria from housekeeping, who diligently cleaned my room each day maintaining a safe and sanitized environment. Her dedication contributed greatly to my comfort and peace of mind. What impressed me most was the consistently positive and friendly attitude of the entire staff. Their warmth and professionalism not only ensured my wellbeing but also brightened my days during a difficult period. I am sincerely thankful to Dr. Horton, the nurses Kelly,Mike and Devon, technicians, and house keeper Gloria for their exceptional service and compassionate care.

I was directed to go to the nearest emergency room on February 27, 2026 due to chest pain and…read morevomiting blood. Upon arrival, I waited in the lobby for more than two hours before being triaged. During that time, I vomited blood four times. I informed registration staff each time my symptoms worsened. While they acknowledged me, no one alerted a nurse or physician. The only communication I received during this extended wait occurred when I personally approached the registration desk. Nurses and clinical staff did not proactively provide updates, check on my condition, or offer reassurance. No one communicated directly with me about delays, next steps, or the severity of my symptoms until one nurse later addressed me in a dismissive manner that felt as though my concerns were being minimized rather than evaluated. While waiting, another patient loudly discussed on speaker phone that doctors believed he might have pneumonia or COVID. He was not asked to wear a mask or take any precautions. He also played a video with explicit sexual content and profanity in the waiting room. The environment felt chaotic and unsafe. Because the waiting room was full and I was feeling increasingly anxious and physically ill, I briefly stepped outside the sliding glass doors for space. A nurse who had performed my EKG and lab work told me I was not permitted to sit there, despite the lack of available seating inside. She indicated she would draw additional blood in the waiting area, which did not seem appropriate given the proximity to other patients. When I requested that my IV be removed, I was taken into a side room. The nurse appeared distracted, singing aloud while working. She then reprimanded me for placing an item in the wrong trash container and announced to the triage nurse that I was leaving. Several patients later told me they could clearly hear staff discussing me as I exited, including a comment from a nurse stating she "hated patients like me." As I left the facility, I vomited blood again outside the ER entrance. No staff member checked on my condition. My experience was marked by prolonged delays during a potentially serious medical situation, lack of communication, limited infection control measures, and unprofessional conduct. I sought emergency care hoping to feel safe, heard, and appropriately treated. Unfortunately, that was not my experience.

I want to give a shout out to Angel RN in the ER. He was a true angel and an exceptional person. A…read moreskilled and compassionate nurse! He was phenomenal! Thank you Angel for your care of my father.

**I came here to give birth. I left trusting this hospital completely. Then their billing…read moredepartment spent over a month proving that trust was misplaced.** My clinical experience here was genuinely exceptional -- the nurses, physicians, lactation consultants, delivery preparation classes, even the food and the offer of prayer. I left with nothing but gratitude. Because of that, I trusted this hospital when the bills started arriving. That trust has been systematically broken. I provided my insurance information three separate times -- first at admission, again in person with a financial counselor at discharge who scanned it directly, and a third time over the phone with billing. The hospital still failed to apply it. This was not an oversight on my part. They received it. They scanned it. They still did not process it. As a result, I received a bill for over $9,000 with no explanation. When I flagged it, I was asked to provide the same information again -- as if none of it had ever happened. Additional bills followed, including from external physician groups, with no clear explanation. A team that cannot complete this basic task three times over is not a team whose unverified bills I can simply accept and pay. Since February 26, I have sent more than 10 requests -- by email, phone, and patient portal -- to the Billing Department, Patient Account & Financial Assistance, and the CFO's Office, asking for nothing more than an itemized bill and a written explanation of charges. Every single request was ignored. When I did reach someone in billing by phone, I was told written documentation could not be provided. Also he refused to provide name. Yet when I was asked to pay immediately, there was suddenly a willingness to put things in writing. That double standard is not a coincidence -- it is a pattern. I am not asking for anything extraordinary. As a patient, I have every right to review an itemized bill before paying. That is it. **【UPDATE - 3/30/2026】** The hospital responded publicly and asked me to email patientexperience@tenethealth.com. I had already emailed that address before even posting this review. Still no response. **【UPDATE - 4/6/2026】** It has now been over five weeks since my first request. More than 10 documented attempts across multiple departments. Zero written responses. Zero itemized bill. Now Daily "overdue" notices. Publicly inviting a patient to reach out -- while ignoring every actual attempt they make -- is not customer service. It is the appearance of accountability without any of the substance. I have been patient, documented, and reasonable throughout. I will update this review if that ever changes.

Had an emergency , we thought my husband was having a stroke but the triage him very fast. The…read moredoctor saw him within 20 minutes and he was diagnosed with Bell's palsy. very impressive and kind staff.

Everyone we encountered was friendly. The nurses and staff were kind. Only complaint was the wait…read moretime.

Used their OB clinic while pregnant, gave birth there and also use it for the ER when my son is…read moresick. The OB clinic is okay, but there are several providers and you don't always see the same doctor/ midwife. There were times some employees were a little condescending, but overall I had a good experience during pregnancy. They scheduled an induction and gave me a different date than they gave the hospital so I got a call that I "no showed" until I told them my midwife told me Tuesday, not Monday. The doctor that told me he would be delivering for me wasn't even there and a midwife I had never met ended up delivering. My son was in the NICU - the staff were kind and helpful. My nurses on the post-partum floor were incredible and very attentive. The OB clinic had some issues with my post-partum care and I had to call several times to get what I needed. First they lost the paperwork so I completed it again then they forgot to send the paperwork. What should have taken a week or two took over two months. The ER is quick and has saved my son's life more than once. Our last visit was on Sunday when he began having seizures and staff was quick to get him into the trauma bay and stabilized. I did have to finally yell out "who do I need to talk to about (medicine)?" because I was telling them what he needed per another doctor, but nobody seemed to be listening. I get they were in crisis mode trying to save his life, but the meds I was referring to were life saving in addition to the other meds they were giving. Finally someone took charge and told me to tell her the started directing others on what to do. Things were smooth after that. Overall we love this Christus location and wouldn't go anywhere else for emergent care.

Came to visit a family member. They have a very nice hospital and the nurses are great…read more The hospital beds are nice and big.

This is not a review of the quality of care... that is excellent!…read more The facility itself is so weird! The front entrance is: -the main entrance -the emergency entrance -valet parking -patient drop off and pick up It is crazy! All the front parking is reserved for valet! And it is this way 24 hours a day! Great nurses, good coffee shop, terrible parking! My advice- avoid all that and go straight to the garage!

Nurse Abby implied that my mom was going to have seizures and DIE and made her feel uncomfortable…read more I understand that being a nurse / doctor has to be one of the most stressful jobs, but if you cannot handle it, why do the job in the first place? How would you like it if someone treated your family member like that? Hospital did really well, but this nurse needs to be FIRED. Abby has black curly hair, 5'8, 200 lbs. if you get this nurse RUN. She's was in the D-Unit.

1 Star This was one…read moreof the most upsetting hospital experiences we have ever had. My significant other was transferred here for gallbladder surgery, and from the moment we arrived, the stay was filled with safety concerns, poor communication, and lack of compassion. We found another patient's urine sample left in his care area, used medical supplies near the bed, and immediately questioned whether the room had even been cleaned. The worst part came after surgery when he was left alone in severe 10/10 pain for about 40 minutes despite calling for help multiple times. No nurse came until I physically went looking for her and demanded help. (Jamila) 3rd Floor Discharge was just as bad. The nurse openly admitted she had not even read his discharge orders, gave no verbal instructions about medications or home care, and rushed him out only hours after surgery. He ended up having to walk downstairs because they used the wheelchair for our belongings. (Mary) 3rd Floor A few staff members were kind and compassionate, and I truly appreciate them, but overall this experience felt unsafe, neglectful, and deeply disappointing. No patient should need a family member present just to make sure basic care happens.

My wife had an event that required EMS come to our home. They came quickly and due to testing…read moreresults, they thought she had a stroke and said they needed to take her to this hospital as it is best for stroke patients. I did everything I needed to do at the house so that I could follow them to the hospital. Upon arriving at the hospital, parking is bad, at best. Then trying to navigate in the hospital requires a tour guide, breadcrumbs, and a compass. They let me in the emergency room and told me what little room she was in. These are rooms off the main emergency room, and they are small, and not made for visitors. One thing I noticed getting into the area was all the patients in beds lining the hallway. After doing all their testing on my wife, the doctor advised that she had not had a stroke. The reason she passed out was due to a tumor pressing on a vein. He wanted to do surgery the next morning. My wife never got a room that night, and I found out what it was like to sleep in a 5th grade plastic lunch chair to sleep in/on. They rolled us to surgery first thing the next morning, and we were visited by multiple doctors and nurses. Finally, the surgeon arrived to talk with us. He had a list of questions he went over with my wife. One of them had to do about whether or not she had taken any kind of medications in the last week. When he found that she had taken Advil within the last 7 days, he said we can't do the surgery because of complications from taking it. He said we would have to reschedule. That turned out to be a godsend. Will I return? As the doctors and nurses we saw appeared to be very capable, I was not impressed with the hospital itself. They are very busy and crowed with not enough rooms for the people they are treating. I don't know if that overcrowding was just that day, or if it is the usual way of doing business. Maybe San Antonio doesn't have enough hospitals. I would go to this hospital, but I prefer to go where we ended up at Methodist Stone Oak.