Staff was borderline rude. We were the only customers - no greeting or welcome, not willing to…read moreanswer questions . They had lots of yard art and things not seen at other stores. They did not have what I was looking for but the customer service was so awful that I will choose a different company for my large outdoor planting project.

Very inconsistent in the way they treat professional contractors. They do not prioritize repeat…read morecustomers or contractors. You can call and get different pricing from different associates throughout the day. Don't send employees because they will jack up the price per foot on them.

Great customer service , employees super nice and very clean store…read more Been shopping there for 10+ yrs

My go to store! I went here a few weeks ago and have not been back to Lowe's or Home Depot ever…read moresince. They are helpful they load your lumber they have had everything I needed and the prices are actually cheaper than the box stores. I also don't have to put up with crazy parking crowds. For now on this will be my first stop, and I like supporting small business.

Especially if you are a homeowner, or just in the market for rock or stone and whatever supplies go…read morewith that kind of project, Alliance Materials is the place to go. We needed our fireplace wall faced with stone and knew we needed to shop for stone to get an idea of what look we wanted for our livingroom fireplace. We went to the stone place off of I20 and didn't get much help or guidance from the staff there. It's not that they were unpleasant, we just got the feeling that they would rather be dealing with contractors and not homeowners. Our mason referred us to Alliance Materials off of 180 Highway. We went to Alliance Materials and were amazed at the helpfulness that was provided us. Trenton came out from behind the counter and listened to what type of look we thought that we wanted for our fireplace. He then made many suggestions and then helped us narrow things down to one idea. We could have never picked out the right stone for us if it weren't for Trenton at Alliance Materials. Another gentleman helped us along with Trenton, unfortunately I forgot his name. He too was a huge help. He also helped us today in returning some extra material. So, a big thank you to both of them. If you are a homeowner and trying to decide on what rock you may want, I highly recommend this company. We were at a complete loss as to what to buy or even a ballpark estimate on material cost. Alliance Materials WILL walk you through the selection process. I truly believe that Alliance has carved out their own niche in the rock & stone business by offering their customers fantastic help. This review may sound like a phony review, but it is VERY real. I couldn't thank Alliance enough for all their help. I just wanted to get the word out to others that might find their selves in our position.

I've done business with JAG Metals on two separate projects and will never use another metal…read moresupplier again. Their level of experience, professionalism, support, and quality of materials is unmatched. Their team is always a pleasure to work with and both projects were a breeze. I definitely recommend giving them a call for your next project and I look forward to working with them again in the future.

It took talking to 4 different people in the office to take my payment. I was given 2 different…read morequote numbers, then two different invoice numbers, then the amount withdrawn from my bank account didn't match either. I called to see why I was charged more than expected, they didn't know but would look into it and call me back. They did not call back. 3 days later I called again. In the end, I paid the higher price. I'm sure I was charged the correct amount, but their customer service skills are definitely lacking.

Such nice and help staff! Not only did they have the stone we wanted but many options to choose…read morefrom colors, sizes etc. Highly recommend!

Good service & good people. Only place I get my rock & flagstone from! Pickup or delivery, they've…read moregot it all!

So, I am in sales and working with suppliers, SERVICE is as important, if not MORE important than…read morethe materials. This is especially true when there is an issue or delay. I am a customer of Silver Creek and have been for about 18 months now. It's a great place, and I've taken several folks there to buy direct. Mostly, I'll have a contractor pick up for me, or I'll buy some bags cause it's easy (Bulk is way cheaper if you need a lot!) ... They will even tell you that! They are big on doing the RIGHT thing for their customers. They take a long-term attitude to doing good business. So, today is the first time I've scheduled them for a delivery. Let's just say there was an account/paperwork 'SNAFU', and when I did not hear from them by ~12:30 I thought I better call, as they close @ 1:00. Glad I did. They had set up another account, and it had an error in the number and e-mail. Bummer. It was close to closing time.... They could have said "sorry about that, we'll call on Monday". But here's the deal. They didn't. Irma worked to recall a driver and Josh stepped up to manage the process. When I let them know that I had scheduled a crew to come out Sunday early to spread the dirt, they jumped into action. The made things happen fast. This is a testament to how they handle service and support. I was a bit disappointed at first, cause the contractor I am using wanted/needed the extra work. It's the holidays, and $$$ is tight for everyone. But they solved that ASAP. Silver Creek Materials for the Win! Also; many thanks to Senor' Sigala of Sigla's Trucking for a PRO DELIVERY! Thank you to the quick action of Josh, Irma, the driver & loader, and the entire Silver Creek Crew. They pulled this off ASAP! If you've never looked at everything they do, and what they sell, it's a treat. Well, to me anyway. It's a cool place to go visit if you care about your yard/lawn, landscaping, or if you are a gardener. Especially if you are a gardener! They are the place to go. I can tell you that with certainty. They are the biggest/best in DFW, and they have what I believe is the absolute best soil for gardening. Bella Flora. Pro Tip: If you visit them in person, when leaving, take the time to go into Fort Worth on Jacksboro Highway (199) into Fort Worth, take a right on University and a left on White Settlement. About 2 miles down on the right is Angelo's BBQ. Order a "Lean, sliced all the way with cheddar cheese' and enjoy some world class BBQ. Thank you to the team @ Silver Creek!

I am a steady retail customer. Recently, I had an issue with an order, seemed to be…read moremis-communication on both ends, but it was an issue. Joshua Cabral and then Bobby Spence, came through in the end and made everything right. They re-delivered the product I needed with no additional charges. Bobby is to be commended for his "Grace Under Fire" as I was very upset at one point and he handled it very well. The entire team at SCM are Top Notch and I will remain a customer for life!

Excellent prices, amazing customer service from order to installation and after. The reps ahowed up…read moreexactly on time, were careful to keep work area neat and clean and were very courteous.

If you need a business that knows their business, this is it. 42 years of know how. Family run…read more possibly the biggest selection of product in north Texas. Marble and granite.

I've used Clear Fork Materials multiple times in the past and have always been pleased with both…read morethe customer service and quality--until now. My most recent experience was a complete disaster. I ordered 10 tons of decorative stone and received what can only be described as a mud-soaked, unusable mess. Nearly every shovel load was caked with thick mud and clumped together--nowhere near acceptable for a premium decorative product. From what I've learned, this material was the dregs scraped off the ground--the very bottom of the pile. Even the delivery driver acknowledged that. Rather than reject it or alert me, the company knowingly delivered it anyway. They later claimed the quarry was at fault, but that doesn't excuse knowingly passing substandard material to a paying customer without warning. I would not have accepted this product at any price, let alone paid a premium. I've had to hand-sort the entire 10 tons to salvage what I could. Even then, some had to be used in hidden areas because it was so caked in dirt. Frankly, I could have bought cheap limestone for $500 less and gotten a cleaner result. Their response? A $55 store credit and finger-pointing at the quarry. That's not customer service--that's dumping trash on a customer and keeping the profit. I genuinely regret saying this about a company I once trusted, but: avoid Clear Fork unless you're okay paying top dollar for bottom-of-the-barrel leftovers.