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    Mery braids

    4.7 (3 reviews)
    Open 6:00 am - 10:00 pm

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    Services - Mery braids

    Haircut

    Applying hair extensions

    Hair extension coloring

    4 More Services

    Reapplying hair extensions

    Hair extension removal

    Hair extension services

    Hair styling

    Mery braids Photos

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    The SilkHaus

    The SilkHaus

    3.7(3 reviews)
    2.4 mi

    I paid $300 for the wig construction and $250 for installation in September (total $550)…read more Issues with the Initial Service (September) 1. Fundamental Measurement Error: The unit was improperly sized and too large. The stylist, Gia, insisted she "didn't need to measure" properly despite my hair being in braids, but then later blamed the braids for the poor fit. This is an unacceptable professional oversight that led directly to a bulky, ill-fitting wig. 2. Poor Quality: The custom unit was the incorrect color (not the requested ash blonde) and a track began falling off after only two days of wear. 3. Client Inconvenience: The installation appointment ran an hour late. When I arrived, the hair was still wet and not pre-styled, suggesting a last-minute rush. Due to the significant sizing and quality issues, I had to remove the unit after just two days, effectively wasting the $250 installation fee. Issues with the Resolution Process (Oct 6 - Dec 1) *I returned the defective unit on October 6th for correction. The following two months were marked by a severe lack of professionalism and communication: * Failure to Communicate: Gia missed deadlines (including Oct 29) without initiating contact. I was consistently forced to reach out for updates. * Wasting Time: She only informed me on October 30th that she was having difficulty achieving the ash blonde color. She should have communicated this vital information immediately so we could decide on a new plan, instead of delaying the process. * Further Error: To resolve the color, she offered to dye the wig back to black. However, she colored it jet black, despite knowing my natural hair is 1B (off black), making it impossible to wear as a U-part unit with my natural hair left out. Refusal to Refund & Confusing Offers * After two months without a usable product, I requested a refund for the $300 wig construction fee. * Refusal: Gia refused the refund, claiming the time spent was on "modifications made at no charge." This time was spent correcting her original professional errors (poor sizing, loose tracks, and wrong color). * Misleading Resolution: She also insisted her offer to remake a new unit was strictly a "model promotion" and not a resolution for the faulty wig. This contradicts her prior text messages, where she offered to remake the unit as she stated in texts "when I'm able to make the new unit with my hair and the color you want, we can move forward with that and there's no charge if you still want to do the promotion." * The initial product was faulty due to her sizing error, the quality failed within 48 hours, and the resolution process was unacceptable. I received a defective product, wasted the installation fee, and spent two months chasing updates. I would not recommend this service due to the lack of accountability, respect for the client's time, and the refusal to offer a reasonable refund for a failed custom product.

    Amazing service! Loved her personality and my hair!! She even suggested products for me to use on…read moremy hair, I will definitely book again!!

    Photos
    The SilkHaus
    The SilkHaus - Where I asked for a photo and she knew immediately it wasn't correct and offering a resolution

    Where I asked for a photo and she knew immediately it wasn't correct and offering a resolution

    The SilkHaus - Gia does her thank on the hair  I'm so in love ! her hair quality is amazing! very full, soft and shiny !

    See all

    Gia does her thank on the hair I'm so in love ! her hair quality is amazing! very full, soft and shiny !

    Mery braids - hairstylists - Updated May 2026

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