UPDATE: it took me some time to notice they threw out some of my kids' toys, & clothing. I guess anything on the floor is considered trash? Wouldn't it be just as easy to toss it in a toy bin? I'm a bit miffed now. Dropping to 3 stars because, in the grand scheme of things, we do have WAY too much stuff & as far as I can tell it wasn't any super special items (although everything is super special to my 5 yr old- even McDonald's toys). My mom paid for them to clean my house for my birthday. I have 2 young kids & can't keep up. They were phenomenal! Martha & Becca were amazing! They were super nice, I took the kids out for the day so they could actually get some work done (if it hadn't been raining we probably would have just played outside). They went above & beyond- I didn't think there was any way they would get to the bedrooms, but they did! They even cleaned my bf's computer desk (that hasn't been cleaned for nearly a year). They even cleaned our slider (which my 1 yr old promptly sneezed on after we pointed out how clean it was) I'm so happy, I'm trying to see if I can afford regular cleanings. It feels so good to have such a clean & tidy home after having a hard pregnancy & a high needs baby. read more

Gave them a few sessions and can't begin to say how disappointed I am. The house didn't have that just cleaned smell, even an hour after they left. The details were missed, nothing had that shine of being just cleaned. Horrible would be an understatement. Plus a few of the people that have been in my house from this company definitely should not be left unattended. read more

Time after time Merry Maids has asked to reschedule our cleaning services. We are on their schedule in the afternoon and they are always running late and end up calling past our appointment time to ask if we can reschedule for another day. Today they said they couldn't drive down our dirt driveway. UPS, Amazon, and FedEx drivers all drive down our driveway with no issues, along with our neighbors with sedans. Highly recommend looking elsewhere unless you want to spend your day picking up your house just to be disappointed again and again. read more

If I could give them zero stars I would. We hired them to do a professional house cleaning plus windows before an open house. They were over an hour late. We paid them in cash with a very generous tip. We hung out on the patio to give them space. My husband went over how to open the windows (standard double hung) and asked them if they had questions. He also said we would be outside if they needed something. That were in our house for over two hours and ran out the door avoiding eye contact when they were done. We soon discovered they broke three brand new windows ($500 a piece). They put one of the latch pieces on top so they knew they were broken. Open house was 9 am the next day. To top it off, our wood floors were soaking wet (visible puddles)! I called the manager who returned our money (we lost the tip). She came out and took pictures of the damage. All was fine until two weeks later when we received a bill for $320. She said that she returned our money because I asked her to but that we owed them for the cleaning!!! What?! We were willing to eat the cost of the window repair just to be done with this horrible company but now they're going to bill us?! We are still dealing with this horrible company and will probably end up in small claims. read more

I needed a quick clean of my apartment and they did an awesome job! Even though it was on a coupon they went above and beyond. The house looks amazing. They only had an hour to do what needed to be done and they finished it and left the house perfect. Will definitely use them again if the need arises. read more

This is the worst company I have ever dealt with. They were an hour late and never apologized. We asked for a deep cleaning of the house and they left after an hour and the house was hardly cleaned. To top it off several items were broken in the house and they never told us. We didn't know until the next day during a house showing. They never admitted anything was broken and instead blamed us. I wish I could give this place zero stars. read more

we hired them to clean out a dining hall for an event. they showed up almost 3 hours late and then did a very mediocre job. they finished in a hurry and then overstated how long they were there. i would not recommend using them in the future. read more

I have never used a home cleaning service before and today was my first experience. It was last minute and a specific request - but Linda was so personable and accommodating and the two ladies that arrived (less than two hours after I called!) were professional, personable, and efficient. They did a GREAT job and I couldn't be more pleased. Will most certainly use them again. Thank you! read more

This franchise has gone downhill. They are losing employees, you never know who will show up and clean. Probably poor management. We have been customers for over 6 years and they could care less about us. STAY AWAY!!!!! read more

They will not show up on time, and depending on the crew that comes out, will not clean everything they are supposed to. I have kids and dogs. They would say they would arrive at 10 am, I would find activities for all, come home at 1pm and no one had come to clean. This happened multiple times. I cancelled one cleaning when I was going on vacation, they said they would charge me double on the next cleaning. I found someone else who cleans much better without all the BS. They were very good in the beginning, after 2 1/2 years, they did not care about the job they were doing. I got quality control calls and nothing got better and the price got higher. read more

I wish had read these reviews prior to booking a spring cleaning. Lesson learned. The disorganization and dysfunction of this business is unlike anything I've encountered before. I called to get an estimate for a spring cleaning, I spoke to Linda and asked about different pricing for each task and chose what I wanted. They came out and cleaned, which wasn't terrible, not what I had expected but fine. The one task I specifically asked them about wasn't done. They came back out to reclean and that task still wasn't done well but I let it go to stop the nonsense. My credit card was charged the following day and it was $100 over what was estimated. Prior to being charged, I told Linda they had done the windows that I didn't want, and her response was sometimes if there's dog prints on the windows they'll do it anyways to be nice. When I called to tell them about the overcharge, she said it was for the windows. At this point I've lost my patience and asked for a refund. Merry Maids is SO expensive, you expect to get what you've asked for. I'm not sure Linda was ever really listening to what I was asking or describing and did what she wanted. Save your time and money and find a local, small business to clean your home. read more

The wonderful employees at this Merry Maids office have been cleaning my house for almost a year now. In that time I have seen several different faces, and each one is just as kind, upbeat, and friendly as the last. They are all very good at what they do. It's wonderful to come home to a spotless house and to not worry about anything. And in the times that I have been home, with my two small dogs, they have been so kind to my dogs who can make doing anything in our house a challenge - they just want to snuggle. I can't say enough positive things about the wonderful employees here, from the office staff to the people who come to your home, they are all very efficient and trust worthy. read more

worst cleaning service ever. we hired them to clean our house before moving in. They had to reschedule the appoint to after our move in date (so when all the boxes and furniture were then in the house) and didn't actually clean anything. Dust wast ill on the baseboards and windows, and house looked no different than before they started. We called them back to fix it, they sent the same cleaning person, who then brought a malfunctioning vacuum cleaner that spit dirt out ONTO the floor, and then left it like that. We then had them come back a third time to fix it, and they again did nothing, at which point they tried charging us as if they actually completed any of the jobs. We ended up hiring another cleaning company who did it right the first time. I would have rather paid my 5 year old. read more

If I could give them zero stars I would also! We hired them to clean our house, walls, windows, floors, dusting. The day they were to come at 1:00 we got a call saying they would be there around 2-2:30. At 2:45 I called the office and was told they would be there around 3. Well when they came to give the estimate, they said the cleaning would take 4-5 hours. Because of the time I told the office to forget about coming at 3. They asked to reschedule and I agreed (first warning!). The cleaners came and I specifically told her I wanted the walls, windows, and floors cleaned along with the regular cleaning. They acknowledged what I said. I had to leave and came back a couple hours later. They were gone! And the walls were not cleaned and some windows were done but not all of them! (second warning!) I called the office and they asked to make it right. I agreed and was told a supervisor would come out with the cleaners. When they arrived, no supervisor was with them (third warning!) I showed them what I was unhappy with and was told it would be taken care of. I left and came back and guess what! The walls were not cleaned! You walk in the door and you can see the pollen still on the walls! And the floors were not washed completely - by that I mean they washed half a floor but not the other half! I called and complained again but have not heard back from them. Do not use this company!! read more