Recently needed my carpets clean due to a guest's dog made a mess on my carpet. The technician, Jose, called me 30 minutes before my appointment and offered to arrive earlier than expected because he had completed his previous job early. 5 minutes later, he showed up and got to work setting up his machine and even had another technician show up and help. Both of these twp gentlemen are true professionals! Thorough but quick, they hadmy carpet cleaner than when I moved into my apartment!!! I cant thank these guys enough for the service the provided and look forward to booking with them again. read more

I love this company. They are professional, reasonable, and thorough! I definitely recommend Merrill's.

I met the owner of Merrill's February of 2017 when I was forced to move from my apartment because rent went from $650 a month to $1065! Merrill's was referred to me by a friend, and I will honestly be eternally grateful. This is why...And, if you don't want to read a long review, I'll tell you up front, he is the kindest, most compassionate, understanding, caring, gracious man you will ever meet, does a fantastic job, and is working for the client more than for the money. That being said, the first job he did for me only cost me $80 (in 2017). I needed someone to spray for fleas, not that I had any, but it was in the contract, and he not only called someone for me, but that man didn't charge me anything! I'm old and I am on a fixed income. This time, after the sewer line backed up into my bathroom, he not only came out 3 times, because the sewage would not stop coming in, but he called a man he knew, because the owner of the duplexes was doing nothing, got him to come over on no notice, and got the problem solved! No one else I've ever met would have done as much as he has done for me. He was caught in traffic when he was called to come here, and still came! He came back the next morning, and later that day. He was truly concerned for me in this situation, and he didn't leave until it was resolved. So, if you ever need someone to clean carpets, or clean up a watery mess in your home, please do yourself a favor and call this man's company. Thank you Merrill's! read more

I was a newbie at closing my lease and moving out and while I had many questions about it they were all answered. The owner is reliable, he always answered the phone calls I had. The service was done on a day that I had to work, but the owner asked the technician to lock the door behind him. They even went the extra mile to send the receipt to my property manager! I would recommend them. I don't know the cost of the other places, but I thought $200 without tax was reasonable for a 600 sq foot place. read more

Friendly service and they were even able to get out the ketchup stains in my carpet! Highly recommend

I recently had two houses that desperately needed the carpets cleaned. My schedule kept changing as we were trying to get one ready to sell and we were working with contractors as well as our realtor. I've never worked with a more accommodating company! With each change I'd make the dreaded call- and was always told they would see what they could do. In the end they did a beautiful job- with the dates I'd asked for, at a very reasonable price. Highly recommend! read more

Absolutely the best carpet cleaning service ever!! Our carpets look like new! The customer service is fantastic; honest, on time and courteous. I will not consider using anyone else! Thank you, Merrill! read more

Recently had the owner of Merrill's clean our entire upstairs carpet - about 800 sq ft. I am beyond satisfied with the work he did in getting our stains and refreshing our carpets. He was kind and on time. Appreciated all his advice on keeping our carpets in good shape and I thought the cost was appropriate for his work. We will be using Merrill's on an annual basis for keeping our carpets clean! Highly recommend!! read more

For the Anacortes location: They just did my move-out carpet cleaning and I'm super impressed with their service! They got it done super fast in less than an hour and the carpet looks and smells amazing! Very reasonably priced too. Highly reccomend. read more

Called and scheduled carpet cleaning after a recommendation from our son. I'm ALWAYS hesitant about how good a job will be done, plus, of course, the cost. Merrill's came out, moved the furniture around to do a total carpet cleaning and the carpet came out looking great and with a VERY reasonable charge. Need to call and reschedule again read more

Outstanding service as always from them. Our carpets were dirty and had stains. They were able to not only arrive early for the cleaning, they worked extra hard to get stains out and the carpet literally looks brand new. Nice work guys! read more

First ever review posted online. Outstanding local company and customer service! We were in the process of moving across the country and cleaning our property for rent. Brian went out of his way to help reschedule the cleaning not once, but twice to accommodate our changing pack-out timeline. When our movers were delayed the day of, he even went so far as to PERSONALLY move furniture out of our house so the carpets could be cleaned and thoroughly dry before the renters moved in the following morning! The rest of the staff was efficient, friendly, and knowledgeable, and talked me through the process and expectations cleaning our 15 year old carpets. We were absolutely thrilled with the results! If we ever return to Whidbey Island, Merrill's Carpet Cleaning will be the first place we turn for carpet and upholstery service. read more

I never call anyone else for carpet cleaning. Prompt, professional service that you can count on.

I've always called Merrill's when I needed to have my carpet cleaned (based on word of mouth), and I've always been pleased with the service they've provided. I was required to have my carpet cleaned prior to moving out of housing... but forgot until nearly the last minute. I called Merrill's and they were able to hook us up. Julio came to our home and did a fantastic job. They charged a reasonable rate and he was finished up pretty quick. I recommend Merrill's for both cost and quality, they're terrific! read more

I am a property manager so my need for carpet cleaning is high. Merrill's is my first company of choice as they are professional yet friendly. Not only do they accommodate my needs by scheduling jobs at the last second, they do great work and their prices are competitive. read more

I've used Merrill's for carpet cleaning for as long as I can remember. I have old carpet and an assortment of dogs, and yet they manage to make it look like-new every time!! They are very accommodating to whatever scheduling I need, reasonably priced, and extremely nice to work with. All that, and beautifully clean carpet - what more could anyone ask for?? read more

I have dogs, cats and older carpet. Anyone living in the PNW knows what challenges wetter months can do to carpet. Having reviewed other similar posts I took a shot on Merrill's in Oak Harbor. The service I received was impeccable! They were prompt in scheduling, on-time (even early), thorough, fast and very reasonable. Brian was knowledgeable on proven cleaning techniques, carpet density and care. By the time he was through my carpet looked and smelled great! I highly recommend the service and will be a repeat customer. read more

They don't stand behind their work. Had an apartment cleaned that smelled like dog. A week later it still smelled the same. Merrill's was quick to come out, but charged full price to re-do their cleaning a smaller portion of the same carpet. read more

Fast and friendly service, great prices and awesome carpet cleaning. I had them clean the carpets for my apartment add part of my move out. The property manager was happy to hear Merrills was cleaning the carpets . read more

What a great organization! Showed up on time, gave me a very competitive estimate and was able to include the stairs for a bit more! Julio was professional, answered all my questions, and went about his work. Will definitely call then back! read more

The BEST place in Oak Harbor. We tried several different cleaners over a few years and finally stayed with Merrill. They can always accommodate your schedule, are professional and do a GREAT job. The only place that got my carpets so clean my allergies got better. They also use biodegradable products, so it's safe for our pets and doesn't smell too strong after they leave. read more

There is a very good reason why Merrills is still in business. Excellent ethics and prices. On time and very pleasant to deal with. Do NOT go anywhere else..... read more

Quick and efficient. Used them for our upholstery and they did a good job. The person who books the appointments also does cleaning so you may have trouble if you call while he's on a job. He had to stop a couple times to answer the phone. But it took less than 45 min from start to finish. Cost for 1 couch and 1 loveseat: 120 read more

I give Brian at Merrills 5 stars. I wish I could give more. I rent my house out in Coupeville Wa. And live in Ca. And had some horrible renters in my house. They had pets that destroyed my carpet. Not only did he clean my carpets he also ripped the carpet out of the room with cat urine in it. He treated it took pictures for me and lugged all of the waste away. But he didn't stop there I told him they left trash behind and stuff in our shed he then said he would help us out and lug all of that away as well. Talk about GREAT customer service. He was a HUGE help. If your looking for great customer service then Merrills is the wAy to go..... Thank you Brian for all of your help!!! read more

I was very happy with the job that Merrill's did. My carpet looked like brand new after the cleaning. I will definitely call them again. Thank you! read more

Customer satisfaction is their priority! I had my carpets cleaned prior to putting my house on the market. I hadn't had them professionally done in years. Merrills scheduled me an appointment within 2 days. The employees were on time and professional. After they completed the job and my carpet dried out, I noticed a bit of a shadow in a couple areas. I called back to inquire. The owner himself came out to my house within 24 hours of my call to investigate. Turns out, the shadows were left from chemicals I had used on the floors in years past (as a PH test of the carpet indicated), but the owner re-cleaned all of my carpets (free of charge) anyway to ensure I would be happy with the final product and to try to eliminate as much of the chemical residue from my years of using strong industrial cleaners. My carpets now look and smell great. It's great to see a local business that prides themselves in customer satisfaction and is willing to go the extra mile to achieve it! read more