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    Merle Norman Cosmetics

    4.0 (1 review)

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    15 years ago

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    Buff City Soap

    Buff City Soap

    3.3(3 reviews)
    4.8 mi

    I'm very disappointed in this location. It started out great when they first opened with plenty of…read moreopportunities to have products custom fragranced. The longer the store stayed open, the less helpful the employees became. Nowadays, if you go in there especially in the daytime, the people who seem to be the "shift leads" will tell you that they don't have any way to make custom fragrances, and that they're out of everything, and that they only have a handful of things premade, and they cannot make anything new. I went around Christmas time to try to get some body scrubs and some dish soap and laundry soap. I was told that I could only buy what was on the shelf already made, and that they would not be Custom fragrancing anything. I told my husband I was disappointed I couldn't get my favorite fragrances, so he went to the location in Roswell, which was more than happy to help him and I got a wonderful set of body scrubs and soaps for Christmas. He said the people in the Roswell location were very friendly and told him that in Canton they should be able to do the same thing and they could not understand why I had been turned away. I went again to the Canton location in January, hoping to find different personnel on a weekday and was again told that they did not have any fragrances to make anything customized. When I walk into the Canton location, I feel as though my presence is not welcomed. The associates in that store stay behind the fragrance bar and do other tasks while customers are shopping and it's hard to get their attention if you need anything. If you do get a question to them, they act bothered as if they wish you would just go away. I noticed another shopper the last time I was there and she was being ignored. She had questions, and the person behind the counter was dismissing her and acted as if she wished the lady would just leave. it was not like this at all when the store first opened and I remember being treated very nicely. I remember the wide variety of fragrances that could be made and I remember being able to choose whatever I wanted for my scrubs and laundry soaps. From now on, I'm going to have to shop in the Roswell location because the people in the Canton store are so unfriendly and can't be bothered to deal with customers. I used to work in retail, and in fact, I worked in a shop called Garden Botanika where we made custom fragrances for our clientele. It was one of the most enjoyable parts of my job, and I loved helping people and I never took the job for granted. I was happy to be employed and I was happy to be getting a paycheck and I was happy that customers were coming in getting excited about our products. I think there is a big difference with this generation today, because they seem to want to work for nothing, pick up a paycheck, and scroll on social media instead of helping customers. I think the Canton location really needs to take a hard look at who they have in management at that store and take a look at what the customer experience is on a typical basis. They probably need to send in secret shoppers to see what the experience is like.

    I love the idea of soap without a bunch of weird chemicals. This place has a wide range of scents,…read moresoaps, and soap accessories. It also has an all natural laundry detergent area. The prices aren't exactly cheap nor are they ridiculously expensive. It's in that sweet spot of treat yourself occasionally range. They do offer deals. On my visit, it was but 5 get 2 free. The orange scent is my favorite. You can have a soap making event there which seems like a novel idea. The customer service was friendly and helpful. Recommended.

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    Merle Norman Cosmetics - cosmetics - Updated May 2026

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