Quarter of a million dollar home with uneven ceramic floor, voiced concerns they and totally gas lighted. Beware!!!

I found an area under the eaves in the front of my house where the plaster had fallen off. I was able to patch the spot, but needed the paint color so I could touch up the paint. I called 5 times, wrote 6 emails, and clicked the "contact us" link on their website at least 5 times as well. Each time I asked (begged) for the name of the paint color they used on the exterior of my home. Not one response! Not one! 16 tries and not one response. Horrible customer service. After you buy, be prepared to be ignored. They only care about selling houses. After the sale, forget it. Worst builder customer service in Arizona. This is my 9th new home, and I will NEVER buy Meritage again. Pathetic. Buyer Beware! read more

We came to look at the home: 6811 E Paseo De Villalobos, Tucson, AZ 85756. We would like to buy this home and sign the contract, but the sale person told us that we needed to do the prequalification first before he agreed to let us sign the contract to buy the house. While in the process, they sold the house to someone else. I feel we have been treated unfairly. I will never buy a home with MeritageHomes. read more

15 months and still waiting for over a dozen items to be fixed including interior painting. Promises made but no follow through just excuses, substandard hacks sent perform repairs. Find another builder! read more

Newly wed I was seeking a home for my new family. I went in and saw a model that was everything in we could want in a home. Michelle was awesome and very responsive to any questions or concerns. We where promised a move in date and a completion date with a 30 day window. The home fell behind schedule by 3 months. Michelle was still great and kept us updated. The problems began when the regional manager Susan Hanson reached out and gave us more bad news. The house was going to be even further behind schedule. She said she would be happy to give my deposit back because of her logistics issues. I went forward with going with a company that wasn't having issues honoring the dates they give. Susan then went on a tirade asking why I can't wait claiming she had several options but couldn't tell me any and I should jist "wait it out." Susan Hanson is a liar and communication from her is not in good faith. Do not get in bed with Meritage. To my veteran community, I am a disabled combat veteran and Susan Hanson treats us like trash do not put yourself at her mercy. She is a predator. read more

Do not purchase homes from Meritage ! The absolute worst experience of our life. They have zero customer service skills, they will demean you and belittle you from the sales associate Jennifer Gonzalez to the Regional President of Tucson sales Jeff Grobstein. Looks elsewhere ! There are tons of builders in the area that will treat you better and speak to you like a human not a dollar sign. read more

My name is Ismat, I am a married man , and I have three children, my eldest son is in the US Army, my middle son is in the US Navy and the youngest is twelve years old and wants to join the US Air Force. My family and I own a house in Rita Ranch, but since we are planning to have grandchildren in the near future, my wife and I have decided to sell our small house and buy a large house in the Vail area, near Rita Ranch. Indeed, we did research and agreed to buy from Meritage Homes. We contacted the sales person , and agreed to meet on Saturday 01/28/2023. Indeed, we met the sales person, who was of African descent, and by the way, he is a very wonderful person. We spent over 4 hours touring the models , then we agreed to come back another day with our son to see one specific home. 2 days later , we met again and after looking at one specific home , we agreed to buy a 2100-square-foot house after the employee told us that this house, for some reason, had not been sold and that it had been offered for sale for 4 months, then we contacted our realtor and told him about this house, and that we would like to put an offer on it. Our realtor contacted Michelle the sales manager to discuss the purchase but she told our realtor that the other salesman sold the house at night time without consulting her. We did not care and told the salesperson that we are still determined to buy from them and the reason is the awesomeness of this individual . Indeed, after three weeks, the employee called us to tell us that there was another house for sale if we were still interested. We contacted our realtor and explained to him that we would like to pursue another home. Our realtor told us that Michelle the sales manager have some terms and conditions on how much we should list our house for sale,and that she had some incapacitate terms. After we agreed to her incapacitate terms ,we met with our realtor on site along with the salesperson.My wife and son loved the house, and then we went to the office to talk about the procedures. There was another sales employee present in the same office and she was listening to our conversation, but she did not comment on anything. And after we agreed with the sales that we wanted to complete the purchase and left the site, and at about six o'clock in the evening, our realtor called us to tell us that the house was sold without consulting our salesperson . At this point , my family and I felt that something was wrong. But then we discovered that the marketing manager is a disgusting racist person and does not want to sell to anyone of Middle Eastern, African or even some Spanish origin. Therefore, I advise anyone who wants to deal with this company to bring a DNA test before sitting at the negotiating table with this racist company. read more

Do NOT buy a home from Meritage! I purchased a $500k+ home from Meritage and closed on it 3 weeks ago after waiting nearly 13 months for it to be completed. The home was rushed to completion during the last month of the build in order to meet their interest rate lock expiration date and the house is loaded with problems. Multiple roof leaks, crooked and twisted walls, terrible drywall and paint quality, broken floor tiles, yard not graded correctly (standing water over a week after rain and erosion), outlets not installed or connected, granite counter tops chipped, loose bathroom fixtures, broken toilet seats, HVAC not working correctly, appliances not installed, missing and loose trim pieces throughout the house, light fixtures falling out of the ceilings, cracked bathtub surround, damaged block wall and fence, windows damaged on installation, the list goes on and on and on. All of these issues were reported before closing and I was assured everything would be taken care of before closing, yet nothing was. Absolutely horrendous customer service, sales staff saying things to my real estate agent like "I just want to close so I can get paid!" Avoid Meritage at all costs, their houses are pure trash. read more

Have been waiting over five months to have a garage door looked at under warranty. Several people have already come to the house to inspect and every time I call for a follow up there is no record of my issue. TERRIBLE CUSTOMER SERVICE! No one knows what is going on, appointments are cancelled constantly the day of. Save yourself and DON'T PURCHASE A HOME FROM THIS COMPANY! read more

Marketed And Sold As 2.5kw Photo Electric. When Homeowners Complain It Is 1.4kw Photo Electric. When Legal Dept Responds To Attorney General Office AZ. Photo Electric Goes Back To 1.5kw. Meritage Homes Sold Per Contract A 2.5kw Photo Electric To Homeowners. Homeowners Have Found Out That The 2.5kw Photo Electric That Was Installed In Their Homes Is Only 1.4kw Photo Electric. Meritage Has Stated That The Photo Electric Is Only 1.4kw Meritage Legal Department States That The Photo Electric Is 1.5kw. It Appears That This Permanent System Is Adjustable Too Their Needs. Meritage Homes Claims Thermal Panels Equal 1.1 Kw Per First Response. Second Response Thermal Panels Are 1.0kw. THERMAL PANELS DO-NOT PRODUCE KW. read more

This is rating is for the Arizona Phoenix Design Studio team and the Executive team. Terrible Management and total lack of customer service. They will make mistakes and then take ZERO ownership of these mistakes. Terrible customer experience. read more