0 stars. My '08 Dodge Ram diesel required a jumpstart, after which my "check gauges" and "MIL" light remained illuminated Took it to Meredith, and Matt replaced both batteries saying they were bad. After driving less than 20 miles, I needed another jumpstart. Returned again to Meredith, where Matt determined it was the alternator, and replaced it. My "check gauges" and "MIL" lights were still illuminated, but Matt assured me that my 2500 mile trip back to Montana hauling a 32 foot horse trailer would not be a problem as long as my battery gauge showed a charge. The next day I noticed my battery indicator was not charging and returned to his shop. Matt then decided it was my computer and was going to call me later that day once he contacted someone that sold reconditioned computers. I did not hear back from him, stopped by the next day, but he had left on vacation. Later that day, once again, my truck would not start, so I had it towed to the Dodge dealership in Leesburg. They determined that it was not the batteries nor the alternator, but all due to extremely corroded cables that were unable to charge the batteries. Also noted were mismatched batteries, with one being stickered as a year old. Batteries just sitting on a shelf will slowly discharge, and should be installed within six months of the manufactured date. When Matt returned from vacation, I brought him the old cables and tried to relay what the dealership had told me. I was unable to even get a sentence in while he hollered at me for a good 10 minutes. He said the batteries he removed tested bad, (even though they were top-of-the-line batteries I had installed less than two years ago) Even I know that corroded cables will indicate a perfectly good battery as being bad. He looked at the old cables the dealership removed, and said he saw nothing wrong with them. Fact... They were the only source of the entire problem. I paid him $1100 for mismatched, inferior batteries, and an alternator, both of which were not needed. The only bright spot is that he did not replace the computer which still wouldn't have fixed the problem! He refused to acknowledge any wrongdoing, and refused to speak with the Dodge dealership stating he did not care what they had to say. Yes, he calls all women "darlin", and in one review from a disgruntled customer, he stated that they will have to answer to a higher power. Matt, I suggest you do the same. Instead of listening to legitimate concerns of your customer, with me, you elected to screen for 10 minutes while visibly shaking and read in your face and neck. I was actually concerned you might have a stroke. He did go through a process of elimination of addressing batteries, and then alternator, but failed to acknowledge what the dealership noted as the obvious corrosion of the cables being the problem. Regardless of how he justified his work, his reaction and dealing with my concern was over the top! Loud, aggressively, rude, and complete denial is what I received. read more
