Agent is impossible to get a hold of , don't return calls and if ever an issue arises , they are unable to answer questions . Very lazy and unprofessional . Stay away . read more

Decent payout when their driver ran a red light and hit me but their customer service has been abysmal. My two adjusters, Javana Jones and Nataly Martinez, have been awful to work with. Over the course of filing my claim I've counted my calls and I made over thirty calls between these two and they answered a total of one time. Customer service is not their strength. If you like waiting a really long time to provide a statement, get a rental car, and get a payout, this company is perfect for you. read more

This insurance is horrible. It's been over two weeks since my husband was rear ended by a Mercury Insurance client. After speaking with the adjusters and trying to get a price out of them to get paid for my vehicle that was totaled. We are self owned business. Therefore it has really put a strain on our business. I'm having to clean out the back of our van and put it in a rental. In which over half of the tools and machines were damaged in the accident. Such as air compressors. Toolboxes, shelves and numerous other tools and devices needed to perform our daily work. I wonder if this happened to one of their employees and they didn't have a vehicle or an office to make a living, how long would it would take to be resolved. I think it time to lawyer up as they say. read more

I would like to say Beware of this company in this day and age. We got scammed in the Home Depot parking lot. We were backing out of our spot at the back of the parking lot when an old man sped thru the lane and hit the back of our van. We reported it to the adjuster and he said no way will we pay this. Looks fishy. There witness was the guys cousin or some relative. With no notice come to find out on our renewal date a year later they settled the case and the adjuster is no longer working there. No contact about adjuster change or payment offer. That's BULLSHIT don't use Mercury Insurance Auto in Rancho Cucamonga CA They will ruin your auto history and then say Oh sorry nothing we can do. read more

I would warn everyone not to choose Mercury Insurance for your auto insurance. I was looking for a more affordable auto insurance company. Using an insurance broker, I was quoted a very affordable premium. Wanting to save money I signed up immediately. I should have researched this insurance company before signing my auto insurance policy, they had horrible reviews. After just 2 days, I decided to cancel my policy and stay with my current insurance. I wasn't told there is a $50 cancellation fee! I understand a prorated fee for the 2 days, but a fee to cancel a policy? And, they wouldn't let me cancel my policy directly with them, I had to have the insurance broker whom assisted me proceed with the cancellation! It's my policy! So I'm waiting on a refund check, which it's been a week and they told me it will release next week. Just because they are cheaper, people do your research. After reading the reviews I'm extremely glad I cancelled Mercury Insurance. read more

Mercury Insurance is a joke. My claim representative was Stacy. Voicemails and emails did not get returned. It took over two months to complete a claim. Mercury Insurance is not professional and I don't know how they are still in business. I was embarrassed that the body shop had to deal with them. I was told multiple times by different people that I would receive a rental vehicle; the day I showed up to drop off my vehicle, I found out she "misinformed" me. I hope and pray I never have another dealing with this company ever again! read more

I have had a horrible experience with Mercury Insurance. I was hit two months ago by one of their carriers. I have talk to the adjuster three times, and all three times this lady has said that it was my fault that I was hit. Now that being said the insurance carrier admitted fault to the accident. Not only did he admitted fault, I had a witness that spoke to the adjuster and told her that it was the insurance carrier fault. Yet, it is now September and the accident took place in July and my vehicle is still not fix. I took my vehicle to get a estimate and the guy was like I'm going to send these pictures in and then we will get back to you. I called the body shop the guy told me that the repairs were approved and that I could come in and get my vehicle fix. BUT when I called to the Mercury Insurance the adjuster had said that it wasn't approve and that honestly the claim didn't look promising "WHAT", then this insurance adjuster has made me feel like stupid MEXICAN, I hate to say that but that's how I felt completely. Not only did she make me feel stupid she made me feel like I was lying about this man hitting me. And to top it off this adjuster told me to get my insurance to pay for the damage, the damage that her insurance carrier cause. I just feel like they should pay for the damage that was estimated to be (3,000 dollars). I think that they are so unfair, I think that they should have to pay for my vehicle that the insurance carrier admitted fault to hitting, plus their was a witness whom she spoke to that said that it was his fault. I don't understand why it has to be drawn out for. read more

After going back and forth for over a month with the adjuster to get my vehicle fixed after one of their insured hit me, I got my vehicle into a body shop, was told I must drop my vehicle off on a Monday because the body shop will only need three days and they didn't want to pay for a rental car over the weekend. Fine no big deal, truck was dropped off at body shop on a monday and was finished on that Thursday. Body shop will not release my vehicle to me due to the fact that the payment has not been sent. That's just bad business and I will never do business with Mercury by choice. Now going on week two of truck being held by the body shop since they have not been paid. Been trying to contact adjuster since body shop informed me that truck is done, but adjuster will not answer phone or return my calls, had to call multiple times and get redirected to multiple people before I could get a supervisor on the phone. Supervisor was able to get check sent but unfortunately since Mercury is cheap bs I have to wait for the check to be delivered through snail mail. Thanks for making me loose money out of my pocket since I can't use a tiny micro size rental car for work. Hope y'all like the extended rental car fee at least. read more

Allan Tran is my agent and he has been amazing the past few years! He is always helpful and replied in no time at all and answers all questions! I put 4 stars bc I don't know how filing my first claim is going to go yet but this guy is the best! read more