We made an appointment to look at a car, and they were very thorough on follow up phone calls making sure we were coming. We drove an hour to get there and the car was sold. I understand you can't hold cars without payment but when you called us three times to verify our appointment you could mention the car was sold. Or, at least have something comparable on the lot. Overall, the salesman was pushy, didn't listen to what we wanted, and his handshake was like a fish. They had good looking cars, but I won't buy from there. read more

All I have to say is question every step you take when you do business here. They try to base everything on monthly payment to cover the up charges the finance people try to push on you. Request that fair credit truth in disclosure paper before you sign and study it throughly. Dont take the first APR they throw at you. They can legally inflate that rate up to 4 points for their profit. Make them work for the sale and walk out and let them squirm and call you back. Dont repeat my mistake I made on the APR. They try to play on your emtions and take advantage of people with poor credit. I already am on the verge on lowering that high apr with another bank. The price of the auto was fair, but the buying experience was not great. I will not be a repeat customer in the future. read more

I got an "ad" in the mail the creepiest way possible. Thinking someone died or got married when I opened the personal sized, hand written (yes secretary Who answered my angered call, hand written. Not a font called "handwriting" which I've seen before) envelope, no return address, legit stamp, with a folded newspaper page in it. I will never shop for a car there now. Very personal and shady tactic to get people to open your sales pitch. My only thought was "Are you flipping kidding me?!" Not, hmm I totally want a new car now. Freaked me out and I'm not the only one by far. read more

Typical dealer. Financing? They will give you the highest rate to get a cut from it while telling you it's the only rate they can get you. Get a loan from your bank or a family member instead. read more

Amazing experience purchasing my preowned 2014 Jeep Grand Cherokee! Everyone at Merchants was a pleasure to work with, from Eli and Marcus in Sales, to Cam in Service...friendly and knowledgeable! No pressure when I was looking at and test driving vehicles. Financing and paperwork was a breeze. Convenient hours and the location is great. Family owned and they really make you feel comfortable and good about your purchase. read more

Merchants Auto - 2014 Jeep Grand Cherokee - Used Car Dealers Near Me - Hooksett, New Hampshire

whenever we went here i get the worst service ever. There isn't ever any friendly service people. I waited 10 minutes with nobody around me and two service people and they never said "can I help you". I had to shuffle my feet and make noice for them to notice. I brought my car there for fixing my wipers. The motor blow and I knew that's why the wipers weren't working. They still were going charge me a $120 diagnostic fee because they needed to locate the problem. What the actual fuck? I said "wipers motor"? They looked at me and said we still need to charge you the $120, I left. Got roped into getting a free oil change, found out my alignment was off in the rear, going to charge me $100. Went to tire warehouse in g-town and they did it for $70 And said only my front wheels were the problem. Don't go here, these people are PIRATES. read more

I was looking forward to test driving two pre-owned vehicles, to see if I wanted to be interested in purchasing one. I am a retired teacher, but still continue to have two other jobs....have excellent credit, etc etc. I was treated like a felon! I wasn't even "allowed" to test drive unless I went through hoops and had a credit check, fill out several applications, so the salesperson could SEE what I might afford, first!! She (Lisa) had NO idea that I may even pay with a savings account! She was a first rate "expletive" to treat me soooo disrespectfully. Who do car sales personnel think they are these days? I said NO THANKS to jumping all their many hoops first, and left. NEVER GO THERE PEOPLE! You can't be that desperate! The ads on the media are all designed to suck you in. Then their attitude is, "You're lucky I'm talking to you, but don't waste my time! Show me the Money". WOW. I can't imagine a worse place of business! By reading the many poor reviews? I'm thinking I'm not alone.....Mr. Manager, ummmmm get your sales peeps under control! read more

Don't walk, run in the other direction. This place is a joke. They advertise credit amnesty, one dime down, get out of your lease......in fact they can do any of those things. I called prior to going to this dealership, was very candid about my situation and I get "we can help you, come down". I drove an hour to get to them and after speaking to a sales person who informed me she couldnt do what they said they could prior to me driving there, calls her manager over who talked in circles to try to take my mind off the fact they mis-represent themselves. Long story short, don't belive what they say in thier ad, it's just not the case. read more

Yeah, I know. Lots of hype about this place. Bought a vehicle here recently and realized too late that I could have gotten a better deal elsewhere. They offer weekly free car washes for as long as you own the car but they won't even let you drive the car through the wash. They have one of their employees drive it through for you, which I find odd. What is so special about their car wash that they don't want you to see it? Also, they offer lifetime free inspections but from what I've heard from other customers, they sabotage your vehicle and rip you off. No thanks. I'll pay to have my inspection done elsewhere and maybe the garage that inspects it will, unlike Merchants, actually put the correct sticker on my car when it passes. My vehicle was under factory warranty when I bought it. Good thing because I hadn't even had the car a month when I started having problems with it.. I called Merchants and they had zero interest in talking to me about it. These people are scam artists. I have removed their logo license plate holders and sticker from my vehicle because I do not want to advertise for this lousy business. Do not go to Merchants. Run the other way! read more

Bought a car from these folks 12 days ago, still have not taken delivery on the vehicle. Also have been told that none of the "advertised" incentives apply to me. One dime down is bullcrap, I had to put $500 down. read more

I am so pleased with the Merchants team, especially Ryan and Big Daddy. They worked well with what I wanted and gave me a fantastic deal will no bull. Try Merchants first before you go anywhere else. Thanks guys read more

Lisa and the finance team worked hard to find me the best deal that fit my budget. I will definitely return when it's time for another car

So over 5 years ago. I purchased a used car from this dealership. I traded the vehicle two years ago. The car was what it was.. as of last month I have received endless scam calls and telemarketing calls concerning a car I purchased from merchants. After so many daily calls ( up to 5-6 a day ) from a variety of companies. Some have worked with me on finding out how they have so much info on me.. I receive notices and letters at my home as well.. merchants sold my info. I have an email from one company and as I get more info I will making a visit. I also have my original opt out form and privacy notices. Horrible... to make pennies selling people's info to telemarketing companies. read more

Thank you so much to Eli for making my purchase of a GMC Terrain easy peasy!!! I will absolutely refer my friends!!!!

Me and my fiancé went there to look for a car for my self. We were told if I had a co-sigher I would be able to get in a car today so my fiancé said that she would be happy to do it. But the thing is is she wanted a car as well but at a later date so they basically said that she can get one here today and co-sign today and will both be able to take a car today so they finished with her got her in a car so now back to my turn as soon as we were done signing the papers for my fiancé I asked so what about me and they saId there was nothing they can do for me. So at this moment I felt used and taking advantage of and lied to and disrespected. I will never go back to this place again the salesmen and finance manager were so sleazy and disrespectful!! read more

Me and my girlfriend went in there ready to buy two cars.. well that didn't go as planned the guy who took care of us basically treated me and my girlfriend like if we 12 years and had 100 dollars with us. Telling me I can't afford anything in there lot and saying all this negative things. I was so done with him that I just left and went to Honda and got something that me and my girlfriend was happy with. Honestly I don't get this guy I had cash in hand.. I had 20,000 and she had 17,000 like really sell us a car and shut upppppp read more

Salesman was very rude. Raising his voice. Telling me he was very stressed. (Not my issue). Advertising is very misleading. If you fill out a form online you would get 500$ off and another 250$ off if you bought a car. I was told that did not apply to me. Only someone with a perfect credit score. I did not see the stipulation in the add. They are great for someone with credit issues but don't treat you as well as someone with that perfect score. read more

Sales were fair but when I went for service within the 30 day after sales period it was terrible. I won't purchase another vehicle from them due to their service department nor will I recommend them o anyone else. read more

Ok, so I bought my truck at Merchants..it was a great experience. Unfortunately that is where that ended. When you buy, you get free inspection stickers for life of car. Yah, right! Know why? Because they get you into the garage, and tell you that everything is wrong(after first sticker) it's a scam! I sat there and watched everyone go through the exact same thing! Then my turn.. fail! And my truck is consistently being worked on for moderation purposes. All legal mind you! So heads up! Do NOT LET THEM SCAM YOU...I am just going elsewhere, that there is not technically an actual garage for repairs! Bottom line their FREE INSPECTION STICKERS IS A SCAM! DONT FALL FOR THEIR REPAIRS FOR YOUR STICKER! read more

Probably should have checked Yelp before going here. Luckily, I didn't feel comfortable with the scam they were trying to run & left. That hasn't stopped the salesperson from harassing me, but at least I didn't get taken. I don't have great credit, but it's not awful. I was able to get financing at another reputable dealer. Try anywhere else first! read more

This places is a rip off and the customer service is horrible. We bought a SUV 2016 Chevrolet Trax. We didn't even have the car for a year. I bought a car from here and it was a junk car. It came off the lot smelling like cigarettes, they put on the wrong windshield whipper and scratched the windshield, the air pressure light for the tire pressure was broken, they only gave us 1 car key for the car, the AC broke, and the vent broke and didn't have a nob. After trying to call and talk to someone in sales and service for about 3 months of purchasing the car we got no call back and we had to go in and talk to someone. The salesman we bought the car off was no longer working there. We talked to the manager in service and they inspected the car and saw that everything was broken and they weren't going to fix anything. We only had the car for about 3 and had to get all these issues fix. They kept telling us that the time frame of purchasing the car to when we had issues was out of the time frame. I put my foot down and demanded that they get everything fixed. Then it becomes winter time and the check engine light came on. Tried to go up a hill and there was no power and smelt like something was burning. Went to a Chevy dealer and they diagnostic it and said that there was a block in the engine and the coolant was frozen and the boost maybe gone and will need to get recharged. Went to merchants right away and let them know the issues. On the way there the check engine light went off. Talked to the service manger and he told us that if they diagnosed it then those problems may not show up because it defrosted and it probably won't show up. They couldn't get us in for another 2 weeks to get it checked. We asked what should we do since the check engine light went out and the car war running fine he said "he would tell his wife to not worry about it, and act like it never happened". So about 3 or so months later I was driving and it smelt like the engine was burning, opened the hood and looked all the coolant leaked out. Brought it in to merchants and they ran a diagnostic and there was a crack in the line that went to the engine and the engine could of blown any day if we didn't bring it in. Also the fuse in the check engine light blew that's why the light never went on. The warranty that we had didn't cover it. The whole process was a mess, don't waste time or money on purchasing a car from there! read more

This is no reflection on the dealership itself but rather the service center. Called the number on the site a week in advance to schedule my appointment only to be told they couldn't take me for my respective problem when I arrived. I was told I booked it through the call center, and that I needed to call the main number next time (which apparently isn't on their own website). Slightly frustrated we said ok, only to have someone (I think a manager?) Come storming in from the back guns blazing ready to argue with me. Go somewhere else, you can do better. read more

I had bought several vehicles from this company. While going each year to get my "free inspection", I'd sit listening to stories about other people's experiences. I would have highly recommended them five years ago. I can't say that I feel that way now. The last experience I had buying a car was not a good experience. Also, something happened to my car while being worked on one time. The company didn't and wouldn't accept responsibility for the damage. I do have to agree that Dennis is awesome. He's been there a long time; and, he somehow always saves the day even when it might be putting a hole in your pocket. He's always nice. read more

I'd give them zero stars if that was an option. First the lady told me my negative equity was ok. Then I drove an hour to attend an appointment I scheduled which someone random guy who had no idea what he was doing. Kept messing up on everything, couldn't even find the mileage on my car when he went to check it. Only to tell me we can't roll over any negative equity... if your car buying you can come here but do not see the old guy who is skinny and kinda shaky. He also talks pretty slow. I'm under the assumption he didn't want to do any work at all to get my loan approved. Complete waste of my time. read more

Bought a car that for some reason only had one key, but the salesman quickly referred me to "a friend of his " that could make a duplicate for $250. Went to to Batteries plus bulbs and got a laser cut key with the switchblade fob for $109! Don't let them pull this crap on you. read more

I wish now that I had researched Merchant's. I would not have purchased a vehicle from them. I'm sitting at my friend's a service facility. I brought the car in for an oil change as it wasn't showing the correct level on the dipstick. Carfax report noted an oil change had been done. It was confirmed that the oil was short filled. There were no leaks other issues found. New tires were also documented but there was no mention of an alighnment being done. Had this checked and was told three wheels passed. The right rear was just outside of passing. I have been hearing a quiet whine from the CVT trannie. My friend does not service CVT's so it will be a trip to the dealership for a check. The air and cabin filters were filthy and were replaced. I was told that some dealerships will look at these, others no. I am very upset and concerned as I have a very tight budget. read more

- MERCHANT'S AUTO HAS CUSTOMER SERVICE REPS THAT WILL HANG UP ON YOU INSTEAD OF TRYING TO HELP YOU - We had a car loan with Merchants so we decided to go back there to trade in the vehicle. We explained we were in no rush to get out of the car but my husband needs a truck at some point. They could not find a truck on their lot that fit our needs so they tried to push my husband towards an SUV...no, I'd like an SUV my husband came in for a truck. The Sales Manager gets involved and extended his finger to touch my wrist while shaking my hand, so creepy and certainly dd not help anything. Also, there were 8 hard inquiries on my credit and 8 on my husband's by the time we left. Pretty excessive for a couple who made it clear we were in no rush to get something today and were just checking out some options - THEY DIDN'T EVEN HAVE A TRUCK WE WANTED! We end up going to Salem Ford Hyundai a few weeks later and had a wonderful experience (Seriously, go there instead and ask for Wilson, he was incredible) I see on my bank account today Merchants processed a car payment FOR A MAZDA WE NO LONGER OWN! I called to find out what happened and how they could of made such a mistake and I was treated like some scumbag trying to get out of paying my bill. I explained we no longer had that car and there is some sort of miscommunication between dealerships. I even had to tell Robin she needed to calm down because she got defensive and rude almost immediately! I explained I just needed help getting to the bottom of it and if they could undo the transaction I would work with them on connecting the dots and resolving the issue. No joke, she ended the conversation by saying "Well its an open loan and you need to pay it" and then hung up on me. Bottomline is MERCHANT'S AUTO HAS CUSTOMER SERVICE REPS THAT WILL HANG UP ON YOU INSTEAD OF TRYING TO HELP YOU. I called back to inform her boss (Another Robin with an attitude) she explained what happened but it didn't help. Once they get paid by the other dealership they will send us a check for the over payment....sounds like a lot of extra steps when I already told them to count it as late instead of ever touching my bank account again because I know it's a mistake that can be fixed. We are going to fight it through our bank and hopefully stop the fraudulent transaction but either way - I AM SUPER RELIVED THAT I NO LONGER HAVE ANY BUSINESS WITH THEM. Again - GO OVER TO SALEM FORD HYUNDAI AND ASK FOR WILSON :) read more

I went.to merchants auto on black Friday to buy a car. The whole experience was terrible. Poor customer service. They wouldn't take my 2008 Subaru outback as a trade. I SHOULD HAVE WALKED AWAY. We were there for several hours. I was talked into a 2018 Outlander. Payment way too high. After realizing it was too much I tried to.return car and.undo.the.mess. left several messages with managers . I never received a callback. I tried to eliminate 70 $ a month warranty to lower payment was told I had to keep warranty. A crime to pay more than dime their motto. I paid 500 down why . I don't know. Received the car with only 1/2 tank of gas and no wiper fluid. BEWARE OF THIS DEALERSHIP. I felt like once they have your money they are no longer interested in you or your needs. They give used car salesmen a bad name. Negative 1 star they suck read more

Horrible experience. Not worth your time. Completely got taken advantage of for a second rate car. Go to subaru.

Dear Merchants, I've held my tongue long enough and I can no longer stay silent. Your use of faux Bill Clinton and George Bush voices in your radio spots are ruining my life. I had to take a hammer to my own car radio in fear that an unsuspecting passenger would unknowingly turn it on just wanting to hear some Rhianna and I'd be forced to hear "Mmmerchants Auuuto" from a subpar GWB impersonator. Couldn't take the chance. I should mention that I lease my car. Those 15 hammer swings are going to cost me a fortune in 14 months but I would do it again in a heartbeat. I realize your "ad team" probably all high-fived when you found out Hillary was running and Wild Bill was back in the spotlight and could be deemed relevant again but you need to know that it didn't make a difference. Bill and GW impressions were funny for about an hour and a half when Frank Caliendo was the "it" guy for few days. Not even "ha-ha" funny. At best it was more like a "oh wow...he really sounds like him...that's funny" funny. Certainly didn't have the comedic longevity to help sell cars for you 10 years later. Bill left office in 2001. That means next year you're going to start having customers who WEREN'T EVEN ALIVE when he was in office. Let that sink in for a minute. That's why I finally got the courage to write this. I realized that one day I'm going to have children. Children that will one day turn 16 and be faced with the choice of car dealerships. During that tough decision making process they will hear your commercials that will inevitably still be featuring these guys. They'd look at me and certainly know OF GWB and BC but not know their voices. They will ask me who the people on the radio are pretending to be and I'd have to have that awkward conversation. So this isn't for me. It's for my kids. It's for your kids. Our grandkids. You're better than this. You're better than twice removed president impressions. Get yourself a nice catchy jingle and let's start fresh. Sincerely, John Russell read more

You have to enter your phone number to look online at the inventory, then they start calling you over and over and over. Because of that they come off as desperate to sell cars, now I will not buy from them read more

We went here in search of a used car this past weekend. We thought we would find something with the large inventory they had. This was our first stop in our shopping.The salesman was nice and not pushy but you could tell he definately wanted us to drive off in a car that day. After telling him our price range and what we wanted he showed us some cars and they were all junk. Every car smelled, several like stale cigars, one had a ripped front seat that was hand sewn back together. Each car had several large scratches all over them(one looked like it had been sideswiped),dings and dents, one even had a crack in the windshield. Another cars digital radio panel was cracked and smashed in like someone punched it, and it wasnt even useable. When I brought this to the salesmans attention he knew nothing about it. Why was this car even on the lot? These cars were only 2-3 years old but looked so worn out and beat up. I was told these were all 'executive lease' cars and one of Merchants owners supposedly owned one of them. This is how an owner treats a new car? Wow. My 13 yr old vehicles body and interior was in better shape than these. I couldnt believe the poor condition of these cars. At a price tag of 18-20 grand, no way! I would be embarrassed to drive one of those off the lot. Pricewise they were easily 3-5 thousand dollars overpriced. Not willing to negotiate either. The salesman claimed they had the best cars within a 100 mile radius. Ha! So we left and went elsewhere where we found the same model/year of cars and the prices were lower, the cars had less miles on them, were clean and spotless and dent/scratch free. We found what we were looking for right away. I suggest to look around before buying at Merchants. read more

Went in looking for a pickup truck, Lisa, worst sales lady ever, tried to pull a bait and switch and pre-apporved me for a Jeep Liberty... not a pickup. Then when she discovered I hated the Liberty tried to sell me on a Nissan Rogue or a sedan... not a pickup. When I told Lisa I wasn't planning on making any decisions today she instantly went into bitch mode. Told my coworkers I stopped in here and they all said to stay away. Terribly rude salespeople. 0/10 would never recommend to a friend. read more

I have bought numerous cars from merchants over the years and usually have had great service. However recently I went there to purchase a $30k sports car, put a deposit down and told them I would be back in 2 weeks. When I returned 2 weeks later to buy the car in cash, I was told the car wasn't ready. I found that strange but left to come back the next day. The next day I was told they couldn't find the car, then I was told I wasn't approved for financing ( I reminded them I wasn't financing but buying the car outright) and then finally they told me the car was sold. First I asked why did you have me put a deposit down if you wernt going to hold it? Isn't that the EXACT purpose of a deposit? They couldn't be bothered to answer that. When I asked why they wernt honest from the beginning , I got ignored again. Now no one there bothers to return my phone calls. It's really disappointing because I have happily purchased multiple vehicles there in the past, but they really dropped the ball this last time, and they won't be getting any more sales or recommendations from me. read more

Went there yesterday looking for a bad credit loan. I have two cars I'd like to trade. After I gave the salesman all my info, and doing the research on what my trade ins should be getting, approximately $9K, he offered me $1K for both, without even looking at them! Then told me I'd have to come up with $2K down. How is that helping someone with bad credit? "Sure we can sell you a car if you have bad credit, just pay for the whole thing first!" Don't advertise you help everyone with bad credit if you don't. Never again. Hated car dealers, still do. Going to need a new car soon, just never again from Merchants..... read more

I bought a car for merchants Auto several years ago my experience buying the vehicle was honestly not amazing but this review is about their finance company right direction. Honestly if I could give zero Stars I would! Very rude and unprofessional. I've had several incidences over the years with this company. I've had a car loan with them since 2017 and have never missed a payment or had a payment late. The two most recent awful experiences I had with them are what finally pushed me to write this review. As with everyone everywhere due to covid I ran into some financial hardships. Given that I had such a great payment history I called them in the hopes that I would be able to make a slightly smaller payment for one week and then make it up with the next when I would have a real paycheck again. The woman I spoke to was extremely short and rude with me only saying "no, you need to make your payments on time in full, no exceptions" and immediately hung up on me. My most recent issue has been going on for the past 2 weeks. I started getting phone calls from them saying that my bank returned insufficient funds and then I needed to fix the issue ASAP. I called five times spoke to a live person twice and was told each time that the payment was corrected and I was all set. Then I would continue to get rude and threatening voicemails. Finally yesterday on the 29th I was able to speak to someone who claimed to be a supervisor, and if that's true no wonder the staff are so awful. He told me that my payment had been bounced back from the bank on September 27th as insufficient funds. Now in that regard there's an issue with my bank which I took up with them and the issue was corrected immediately however as far as right direction is concerned his explanation cannot possibly be true if I began receiving calls 2 weeks before the payment was supposedly returned as insufficient. I expressed that I was very frustrated with the fact that I had called so many times to try to correct the issue and that in the meantime I just kept getting voicemails essentially telling me that this is all my fault and that if I don't return their calls immediately they're going to take action against me. Again despite the fact that I had called every other day for two weeks. At one point the " supervisor" said to me "what is even the issue here?" As if it wasn't his company calling me to tell me that my payment wasn't going through. Awful awful service terrible employees and horrid management. If you're going to buy a car from merchants do not finance through them because this is their company. Although at this point with all my combined bad experiences with them overall I wouldn't recommend buying a car from them to anybody read more

I really dreaded having to buy a new car but my lease was up and needed to get into something else. I am very thankful that I ended up having a great experience buying a car today. I worked with Harold Davis who was Amazing and never pressured me and treated me awesome! Also Marcus the General Sales Manager greeted me and set the tone for a great experience. I highly recommend purchasing a vehicle from Merchants they will treat you right and get you the best price! read more

Horrible. Gordon who test drive my trade in burned out clutch. Car stinks. Offered me 2 grand for my trade. The trade in value in 5 grand. Went in to talk about what he did to my clutch as you can smell the car from 20 feet away and he became angry and confrontational. Avoid at all cost. Have to take them I court now Gordon is a angry prick! read more

We actually went there to buy a car and then we left without a car because the sales people were ridiculous unprofessional ran us through a million banks when the 1st one was approved went to another dealership the interest rate was 7% lower what a sham we were getting when we went there all they wanted to was filled their pockets bad business I would never recommend my enemy to go there let alone anyone else read more

I had 2 problems. 1st, their New Directions financing sounds wonderful if you're trying to rebuild your credit. Their big sell is; make your payments on time for 18 months then any credit union will refinance with much lower interest. Yes, yes they will. But Merchants fails to mention that every one of those payments is 100% interest. Try to refinance and they'll want thousands up front first. 2nd. I took my car back within 48 hrs complaining about the engine ticking, they ran it through service and announced nothing wrong. Over the course of a year, the ticking grew louder. They never fixed it and now that there's no warranty the cost to fix the problem? $1100 in labor and $900 in parts. I will never, ever do business there again. read more