Made a service appointment at 8 am, April 8th For my Honda CRV. The staff said the technician called in sick. We drove on to Montgomery, AL and ended up purchasing a new Honda CRV. Four months earlier I made an appointment for an oil change for my Honda Pilot. I had to wait four hours. I'm really not sure how this dealership will survive. I plan to use the dealership in Montgomery, AL from now on . I would rate my experience a zero. Do not use this dealership. read more

I cant say that they mistreated me here as you have to be acknowledged in the first place in order to be mistreated. I can see why this dealership has a 1 star review, I like the others would probably have given it less if possible. Unlike another reviewer, I guess I got lucky and didn't make a purchase from this place. I am in the market for a Honda CRV and was traveling to visit my mom and decided why not give my childhood dealership in the small town a shot. Big mistake. I arrived around 4PM, hopped out of my car, and began walking the lot. After about 20 minutes on one side of the lot, I thought hmmmm, that's strange. Not one salesman has even come out to greet me or say hi. Maybe their closed, no I look inside and there are people walking around and there are folks in the service center. So I walk to the other side of the lot and continue looking and taking pictures, and 30 minutes later, I'm still just out on the lot alone as no one has said hello, hi, can I help you or even given a distant wave. So after almost an hour I go to my car and I'm sitting on the phone telling what just happened and asking is this how dealers sell cars now? Out walk 3 people, we make eye contact, and they keep walking, and I closed my car door and drove away, I was done Maybe this is a post covid thing, and dealerships let you do all the work, and you just write them a check and stick it under the door they toss you the keys through a door slot, and you drive off. I'll be going to my local dealership back home on Monday and buying the CRV that I came here looking for. read more

We bought a vehicle here last week and have subsequently experienced a nightmare of a week. The 2019 Odyssey that we purchased seemed to be in pretty good shape except for a funky smell, but the salesman assured us that it would come out with a Walmart "fogger" that we could run overnight. After purchasing the minivan and driving it home, we realized that the smell was due to extensive cigarette smoking inside the car, and nothing we tried got it out. I did some research that night and realized that third hand smoke (THS) is now considered to be fairly dangerous, especially for kids, so we called immediately the next morning to see if we could bring the car back, since we had purchased it for our family vehicle (it's a minivan, after all) and it was a health hazard. If we had just gotten a yes or no answer, the last week could have been a lot easier, but instead, we've consistently gotten the run around. I've called at least twice a day for 6 days running and talked to our original salesman, the sales manager, and the general manager, and they all sound sympathetic and offer to "call me back when they have more details" but I've received ZERO calls back. I've been on hold multiple times, been hung up on several times, and been transferred around to various people who all promise some kind of resolution that has yet to be offered. We have no legal claim because smoke smell is not covered under any warranty, and we have learned our lesson for sure. But just a fair warning to others - be careful buying from here, as you will likely not receive the "reliable, efficient service from a family-owned business" that they promise. We now own a minivan that is absolutely useless to us, since we're not going to expose our kids to THS for years, and will lose thousands of dollars on an immediate trade-in somewhere else. Update: 8 days after buying this vehicle, the check engine light came on with an "Exhaust System Failure." We also still have not received our title, despite paying full price for the vehicle at purchase time, so we can't move forward in acquiring a different vehicle that will actually transport our three little kids safely. NEVER buy from this dealer! (And, despite being promised around noon on Tues by the general manager that I would hear back with options within 24 hours, and calling Wed afternoon and leaving a message since "the manager wasn't available, it's Saturday morning and I've heard nothing back from them.) Here's a link to a couple articles on the dangers of THS for kids, but you can google "third hand smoke dangers" and find multiple of the same: https://www.mayoclinic.org/healthy-lifestyle/quit-smoking/expert-answers/third-hand-smoke/faq-20057791 https://health.clevelandclinic.org/thirdhand-smoke read more