Emma from this location was wonderful to work with. The…read morelocations boasts of Long walkways to walk for miles at an end. Friendly Dog community. Enjoyed my stay here. I guess my happy face says it all.

In all honesty, my mother has lived here for 2 years and before new management any concerns we had…read morewas dealt with attitude and no resolution. Especially when it came to the very rude jdr towing company. That towing company alone is a biggest reason why I would not recommend this place. BUT The new manager Jessica is very nice, understanding, and will actually listen to you speak. She went out of her way to help us. Very professional and helpful lady. I think she understands unlike the other past management that us as residents pay a lot for these apartments for not just a place to sleep but the experience. Things like this, a thoughtful staff goes a very long way. I would gladly pay extra for the thoughtful and helpful staff.

We can't say enough positive things about The Reserve at Town Center -- this place truly feels like…read morehome. From the very beginning, Tommy and Crystal made the entire experience seamless and welcoming. Their professionalism, patience, and responsiveness were unmatched. We had a lot of questions and visited multiple times before making a decision, and not once did they make us feel like a burden. They were attentive, knowledgeable, and treated our concerns with urgency and care. Since moving in, that same level of service has continued. The apartment itself is wonderful, and the maintenance team is equally impressive -- prompt, courteous, and dedicated to keeping everything in top shape. The grounds are always clean, there's plenty of parking, and you can genuinely feel the pride in how the property is managed. In a place like Sterling, where it can be hard to find a quality apartment community, The Reserve at Town Center truly stands out. If you're looking for a place where you'll be treated with respect and feel valued as a resident, this is the only place to be. Thank you again to Tommy, Crystal, and the whole team -- you've created something really special here.

They LOVE their jobs...and it shows…read more Leo is so responsive. he could have a thousand things to do, and he will still make a stop by to fix what's needed. Katelyn doesn't get lost in the numbers side of managing a property. While I'm sure she does well in that department anyways, it's so refreshing to see that the tenants come first and she's always happy to help. Sylvia is a humble and generous leader. When Katelyn has a plan, Sylvia will trust and execute. I'm very impressed by the obvious attention to morals and detail upper management like Sylvia have in order to have a property manager that runs things so smoothly. RAM partners do a PHENOMENAL job managing this property, and honestly they should be the very first choice for a place to live!!

Beautiful building with amazing amenities and helpful and friendly leasing office staffread more

DO NOT MOVE TO THE ARBOR AT HALLEY RISE: REASON #1 EXCESSIVE…read moreCREAKING OF FLOORBOARDS ABOVE YOU. Unless you live on the top floor...7th in west tower and 8th in east tower...whenever anyone walks (stomps) in the apartment above you, you will hear the floorboards creaking...creaking...constantly creaking. There is no way that a wood-frame building built just a year ago should have floors creaking like this. Sad comment on the construction of this building. When the property manager finds this review, he will post some bs...believe his pathetic explanation if you want. I know better and you will too if you make the poor decision to move here. DO NOT MOVE TO THE ARBOR AT HALLEY RISE: REASON #2 INSUFFICIENT OR NON-EXISTENT SOUND INSULATION IN THE FLOOR/CEILING ASSEMBLIES BETWEEN FLOORS. It is only wood between floors above the 3rd in the west tower and above the 4th in the east tower. The concrete slab might lessen the noise from the unit above you if you're on the 1st, 2nd, or 3rd floors in the east tower. (There are no apartments on the 1st and 2nd floors in the west tower.) For the floors that are not on concrete slab, the floor of the unit above you is laid in this order: Wood flooring on top of 1/2 inch gypcrete (this is only for fire suppression) on top of ¼ inch foam (this is supposed to be for sound insulation; I can attest that it does nothing) on top of ¾ inch plywood subfloor on top of Wooden floor joists Then the ceiling of the unit below is constructed by attaching something called hat channels to the floor joists. This is supposed to somewhat isolate the ceiling from the vibrations of the floor above...notice I said "supposed to". Then the drywall is attached to the hat channels and that is the ceiling for the unit below. When the property manager finds this review, he will post some bs...believe his pathetic explanation if you want. I know better because I've done research, submitted a FOIA request to Fairfax County and spoken with the Fairfax County building inspector; he hasn't. DO NOT MOVE TO THE ARBOR AT HALLEY RISE: REASON #3 FREQUENT SMELL OF POT THAT PERMEATES MULTIPLE FLOORS. The apartment is allegedly smoke free...ha, ha, ha. There have been multiple complaints about this problem. One of the responses from the management staff was that a resident had admitted to smoking pot but not in their apartment...there is no smoking in the garage and the courtyard...not just your apartment. And when this resident walked in the hall back to their apartment the smell from their clothes lingered in the hall. This in no way accounts for the strong overwhelming smell that frequently permeates multiple floors and the stairwell. Did the management staff really believe that we residents would swallow their ridiculous explanation? When the property manager finds this review, he will post some bs...believe his pathetic explanation if you want. I know better and you will too if you make the poor decision to move here. DO NOT MOVE TO THE ARBOR AT HALLEY RISE: REASON #4 DOORS FREQUENTLY NOT CLOSED COMPLETELY SO THAT THEY LOCK. Apparently, folks are too lazy or simply don't care and don't bother to make sure that the doors from the parking garage in the west tower close and lock. This is supposed to be a controlled access building but only when the doors are closed securely. When the property manager finds this review, he will post some bs...believe his pathetic explanation if you want. I know better and you will too if you make the poor decision to move here. DO NOT MOVE TO THE ARBOR AT HALLEY RISE: REASON #5 YOU WILL BE AWAKENED IN THE EARLY MORNING BY THE RACKET FROM THE UNIT ABOVE YOU. This morning, I was awakened at 5:43 by stomping, knocking, bumping and other loud noises coming from the apartment above me. I assume that the residents had just arrived home from a New Year's party and had no regard for those of us who were sleeping. There have been multiple times when I was awakened by loud noises from the unit above me. When I complain to the management staff, they always twist it around to make me seem like I'm the problem because I'm not willing to put up with the excessive noise intruding into my apartment. So far, the only solution offered to me is to transfer to another apartment...an apartment that is also not on the top floor. This is neither a workable nor a compassionate solution. When the property manager finds this review, he will post some bs...believe his pathetic explanation if you want. You will find out how little they care if you make the poor decision to move here.

If you want a comfortable and safe environment to live, save yourself and do not move here. Yes,…read morethe prices are a bit lower (literally only like $100) than neighboring apartment complexes, but it is extremely run down. They market it as a luxury apartment but it seems like it's been decades since there was any renovation. I'm convinced there was mold in my apartment as I was extremely sick after moving in and multiple times throughout my lease (15 months). The maintenance people told me there is no mold, even though you could smell the mustiness. In my 15 months, the apartment had 3 major leaks. The entire kitchen, dining room and laundry room was one leak. Half of my living room ceiling was the second leak. The third leak was my fridge and it leaked all over the kitchen floor (second leak to affect the kitchen). The leasing office is extremely unprofessional with no respect to your living space even if you are working from home. The leasing manager, Jennifer, was so hard to work with that I ended up emailing the district manager to help resolve my issues. One night, a man chased me back to my apartment as I was walking in from the parking lot. Yes, I should've called the police but he stopped bothering me once he realized I was aware. I called the leasing office instead the next morning and they offered apologies and said there was nothing else they could do. They did not even send a notice out to the rest of the tenants. I ran the second my lease was up. Not worth your time, pick something else.

Lived here for 4.5 yrs! Proximity to hospital, grocery market, shuttle bus, food places,…read morerecreational center, gas station, tollway, you name it! Facilities are good too.

Former Resident · 2013 - 2015 The Manager was very…read moreunprofessional, disrespectful and mean. With no humility or humanity. I had broken my shoulder just few days before moving out and had a surgery done, I asked a staff member if I can continue for 2 more days and staff member said it should be fine they will just charge you for the time you overstay, The Manager after finding out sent the maintenance guy with new lock at 5:00pm and he said move your things out in half hour, I had no clue what went wrong all of a sudden. The lease expires at midnight so I still had 7 hours but because of my health issues I could not get into arguments, the neighbours helped and put all my belongings outside the alley, much of the things were damaged i.e. TV, dinner set etc. They don't know how to treat people, my attorney told me "you should have called the cops but I understand you were not in any shape to argue" with them. I was a good tenant with no issues, never late on rent ever in 2 years and no complains from neighbours. BTW they were also not honest with returning my deposit. 2

The Fields of Ashburn is the best community I have lived in sense I starting leasing apartments…read more The Leasing Manager Theresa T. Parker, Assistant Leasing Manager Lisa, and the maintenance crew are all professional as well as friendly. They contributed time and effort to assist my family. I was extremely surprised to know that during this blizzard Theresa and her maintenance crew stayed on site for three days to make sure her community was taken care of. BIG KUDOS POINTS from Me! And, to top it off she had shovels for the community to borrow and plowed the roads timely fashion. Theresa T. Parker is world class and the last of genuine customer service! If happen to be one of the lucky few to get a place here while she manages this community, you will not be disappointing....