I heavily advise all students to not rent from this company. You are significantly better off renting from local landlords and other apartment complexes for cheaper and more privacy than this company. They were so rude, money-hungry, and irresponsible that I discussed with legal teams actions against them, and I am still debating if I want to despite no longer residing there. I will list all the problems and things you will 100% deal with if you decide to move forward with them.
You are not paying for luxury; you're paying for fluff. They are providing you with mediocre equipment, furniture, electronics, and Wi-Fi (you will without a doubt need to use an extender or Ethernet cord to even be satisfied with network connection in your room). They show you all the pretty photos, but you won't feel any of it. Everything you see is cheap and easily breakable. They have a coffee machine that never ran properly, a hot tub that is out of maintenance most of the year, a bus that breaks down too many times, a front gate that has broken down on me and kept me out at night after my night shifts at 4 a.m. (and the back one broke recently too), a regular pool with no heating once ever (and you are supposed to be forbidden from using it in winter), a washer and dryer that smell like mildew, ceiling fans that become loose or almost broken, and the list goes on. Think about it... the-
PRICE IS HIGH. I did the 6-person floor plan that was $800 a person minimum (bills included) for the half rooms, not full, and the people that were paying for singles paid $1080. Think about it, combined, it is more than $5360 a month, which is $64320 a year. A mortgage on a house is cheaper than that, and you're paying for an apartment floor where you don't even get complete privacy and you have to share with 6 people. You are significantly better off collecting those six people and going to rent a huge house where everyone gets their own rooms for half the price than paying for the apartment. Even when you include the barely minimum furnishing of the apartment, it isn't worth it. Let's be smart about our money here. How are you going to pay high dollars and they don't even ensure you have adequate service or all the amenities are working?
Fee hungry: They have so many fee systems in place that it is ridiculous. Furthermore, most of them are not independently focused, so if your roommate you never talk to across the hall puts trash out on the wrong time, expect to pay a fee. Also, they require you to deep clean the apartment at the end of the lease, and they hand you a paper that shows the potential amount of fees can be more than the rent itself if you don't deep clean to their liking. I'm talking $500 a room if they think it's dirty and over $1000 in the common space. When I find it, I'll post it, but it is absolutely outrageous, especially because they advertise to students... STUDENTS.
Offensive customer service: I didn't say rude or impolite, I said offensive. I'll be honest there is a short woman who have been nice and some of the new hires have been kind too. However, the managers or people who have been there longer... there's no way. They will throw straight-out insults at you and talk down at you. I have witnesses, that is unacceptable especially when you're paying so much for so little. My rooming situation even involved a roommate waving a knife at us (not in a joking way) and the manager overseeing the meeting told us to "be an adult", shutting down 4 residents' concern for their own safety. Do you want your kids, students, or you to go somewhere where when their safety is threatened, they are called immature? It is unacceptable to speak to tenants like that, we had the police involved and everything. It wasn't funny and little did she know that if something happened afterwards, they would have been liable since they knew in advance of a threat on the floor and did nothing. It is a part of their responsibility when they lease apartments in roommate/dorm styles in the state of California, already confirmed it with legal teams. If they require/designate/or organize roommates for your private space, they are held liable if they knew a tenant is a threat or violating a lease and did nothing such as a removal or transfer.
No regards for your property: BTW, you have to pay for parking. Anyhow, they don't do regular tickets like any normal company. They slap stickers onto your windows that permanently damage your window. Imagine you part your Mercedes in the EV spot by accident and come back to a sticker that will cost you a $400 window replacement as you have to ship a new window and get its change because it melts into your window and never comes off. Unacceptable. I see countless people in Merced driving cars with the damage from those stickers still on their windows. They also do not care if your property like a bike gets stolen or etc. They will shut you down. Trust me. read more