When you send an email to them, they do not reply. When you call their number, and select the option of "other". the phone will disconnect on you. I even tried to call saying I wanted new service to install a battery system, and never got a reply. read more

Our solar panels stopped working in July 2014. I have called Meraki basically for the last three months almost daily with no response. I did some Internet research and found out they were taken over by freedom forever Solar.. they will charge 250 just to have somebody come out and look. While talking to freedom forever they did give me a working email address for Meraki. And I did get a response that basically said tough luck. read more

Terrible Service, they don't comply with what they say, panels does not provide the power it needs

BEWARE ------Absolutely the worst at covering warranty it's been a month still no one showed up legal actions to honor warranty will now be required! *NOTE* CHANGED THEIR NAME TO "FREEDOM FOREVER" read more

Value NOT GOOD I pay almost the same amount to FPL AFTER the Solar panels were installed. The zero bill i was told i would get from FPL DID NOT HAPPEN I pay 75% to 100% of the SAME AMOUNT I paid before installation I also have a $194.00 a month solar panel bill for the next two or three decades ON TOP OF MY ELECTRIC BILL. read more

Nightmare Company, Meraki Installers LLC, Pensacola! I could write a 3-page complaint and still not cover all the issues we have had with Meraki Installers LLC. I will allow the attached pictures speak for themselves. The most egregious lie from a Meraki sales rep, it will only cost $1500 to remove and reinstall the solar panels when it was time to reroof our home. Four years later when we contacted Meraki to have the solar panels removed we were informed they would not honor that quoted amount, as it was not in writing. The updated cost was $185 a panel for 71 panels for a total cost of $13,135. To avoid this cost would we have to use Meraki roofing. We reluctantly agreed. Below are pictures of the work provided by Meraki Installers LLC. The 1st pictures are of the damage caused to our roof after only 4 years from improperly installed solar panels. The final picture is of the completed roof, which failed the inspection. Meraki had to contract an independent roofing company to fix their mistakes. Our roof has been repaired and we are waiting to have our solar panels reinstalled. It is impossible to get a response from anyone at Meraki and now they have partnered with Freedom Forever and Freedom Forever insists we talk to Meraki. It is impossible to get in contact with someone at Meraki. We have now been without solar for about 4 months and counting. read more

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Great products however all things promised about in house maintenance is out the window they sold the company. It's no longer in business. and notified none of there customers regarding warranty info read more

If I could give zero stars I would Do not use this company I've had nothing but issues 1. Purchased (with a loan) solar panels 2. Install included electric panel upgrade 3. Job was "completed" and solar panels on Jan 2023 4. Two days later... Breakers blew, outlets, lights, GFI not working 5. Meraki electrician came out.. made me feel stupid...and said it was because I didn't have a light switch turned on to make outlet work. I asked about lights, GFI, and other outlets.... He flipped the breaker and said I was good to go I told him it will stay on for a few hours, maybe a day, and then pop again, he said, call is back if it does So, next day, I called And called And called Emailed Facebook 7 months go by And my electric bill is STILL HUNDREDS OF DOLLARS I decided to contact BBB Then Meraki responded The SAME electrician came back out Said that it was my AC causing the problem But I had hired an AC man to come out because in August our AC stopped working AC guy said it was a thermostat issue that there was nothing wrong with the AC So I called the NEST company about the error code They said it was because the NEST wasn't getting power from the panel Bottom line I have no power being generated I have electric issues throughout my home I have $6000+ dollars out of pocket I have a $250-300 electric bill I have a solar loan payment for solar that doesn't work Do not use this company! read more

Meraki Solar - My electric bill with SOLAR completely installed... - Solar Installation Near Me - Pensacola, Florida

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So disappointed with this company. All smiles and handshakes during the sales process. I have called many times and am told I would get a callback in 3 to 5 business days....never happens. I really need a copy if my sales agreement for a loan..lost mine in the flooding in Florida. I'm at my waist end. Would NEVER recommend this company to anyone!! read more

They will be your friend to get you signed up, then ghost you when you need help. After your solar is installed, you have no options or recourse for things going wrong. Every promise was a lie. We are not seeing near the efficiency improvements nor the solar output promised. With a full set up we still have about a $120 energy bill so all they have managed to do is increase our total monthly energy bill and give us a ton of undue stress, especially when it comes to trying to sell your home. What they also don't tell you is depending on your tax situation you might not even get the full amount in tax returns to pay down the loan unless you can somehow make up the thousands of dollars in difference to keep the promised monthly rate "low" you will see your monthly skyrocket to way more than any regulated electric utility would even be allowed to charge. Everything about them is a scam. Avoid like the plague. read more

Really professional Cares about giving you the best deal Kelly his assistant is great too Morris Baglio read more

Find someone else. A few years ago we bought from Meraki salesmen in Meraki polo shirts with Meraki business cards. We just re-roofed our house, contacted them to remove/reinstall panels to preserve warranty. They were happy to take our check for the work, but then backed out of the reinstall because they said they didn't know this metal roof type. Asked about preserving the warranty and they said there is no warranty, told us our contract had been with a third party company that has since gone bankrupt and that Meraki were only the third party installer. They lied to our faces during the sales pitches, told us about multi-year warranties, claimed we'd get huge tax breaks. Tax breaks were a lie, warranty doesn't exist, and they won't do anything to help once they got their money. Not to mention their prices are the worst, whatever they tell you take that quote to any other company in this area and you'll see how much they're ripping you off. read more

Provide a customer service line for panel maintenance. 85 characters. I have nothing else. They made the sale and dropped me like a hot rock. I think the contract was bought out I don't know. Thought because they were local that would help but it didn't read more

Charged me over $60,000 for solar panels on my roof. I told them that I did not know anything about what I needed and I depended on them to do good business with me. Other companies would've charged me about $15,000 I received about 1/3 of the amount. They told me I would receive a tax credit. They sold me twice the number of panels that I needed because they knew I did not know what I needed 1/8 of the panels do not perform as expected, they refused to replace them, because adding all the panels together, they say, exceeds their threshold. They lied to the Better Business Bureau about the effort they were making to resolve my issues . Solar is the way to go, but definitely not with this company. I am not the only one complaining about this company, many elderly people who have done business with them are very upset about the business practices. Be warned, be warned, be warned. They will not do good business with you. read more

This company is evil, we called to get a quote based on feasibility and location. they sent out a very slick "car salesman" and he said we would need to sign a preliminary document in order to get an "engineer" (another salesman) to come out and check things out. Well we signed on a Friday afternoon and little did we know they have a clause for cancelling the project that is only 3 days and it includes weekends. This was supposed to be a document to see if it was possible, it turned out to be an actual contract. We tried to cancel and they charged us for engineering, permits, and time spent getting things put together. There was no permit pulled and if you considered a google maps arial photo of our property an engineering diagram then... That experience cost us several hundreds of dollars for nothing. This company will rip you off, the quote they gave us was thousands higher than any other solar we looked into. If they show up at your place send them away, they are dishonest. read more

I am writing to make a formal complaint regarding the questionable business practices of Meraki solar. On 12/06/22 I met with Diego Cabrera on account of them knocking on my door to solicit my attention for a sale. Since most homeowners have invested in the system and seem to enjoy the benefits I did make the decision to hear the rep out. My concerns began during the appointment as the intense pressure tactics were layered on thick to take action immediately and make a decision to move forward right then and there. As my discomfort increased and the process began to feel immensely rushed I would learn from my surrounding neighbors and the companies they did business with the normal steps, procedures, and average timeline from contract signed to install. The longest process being permitting which Meraki was claiming was approved in less than three weeks and ready to install in only three weeks time. This made my discomforts more real and it didn't help that the sales rep was harassing my daughter, a minor, to make an adult decision for the install date. I would learn that the standard timeframe for an approved permit was 45 - 90 days minimum and that Meraki was circumventing this for no other purpose than an immediate pay day installing before the permit was actually approved by the city. The affects being detrimental to the homeowner with no assurance that the design will be approved, the installation will ever pass inspection, all the while having to now pay both the power bill and potentially a useless solar system monthly payment. Having no conscience and having rendered no tangible services, in fact the permit fee to be reimbursed by the city due to the non use, they audaciously send me a bill for $5620; an act of pure greed to add to my stress and the anxieties of life post Covid. I have learned since that reputable companies don't course homeowners with pressure or scare tactics, no cancellation fees exist. These practices of Meraki need to be stopped by all means and immediately! read more

Two people came to my front door today. I don't usually answer the door for anyone unless I recognize them. But the man was wearing a yellow reflective vest, so I thought they were from the local FPL electric company in Pensacola. As it turns out (so they claimed) they were trying to recruit me to let Meraki install solar panels on my roof. They both tried to explain how the process works, but it was way over my head. I reasonably asked them if they had any literature or a website where I could slowly read to understand what they were attempting to explain to me. I was very suspicious of them when they said they didn't. That is really bad! They asked me if I'd give them my most recent electric bill. I kindly told them that I had no idea who they were and that for all I know they might be scammers! Hell no I'm not going to give total strangers my electric bill. It was cold outside, only 54 degrees and I regret freezing for the 30 minutes that they kept pressuring me to give them my electric bill. Multiple times they tried to sell me on the scheme, by attempting to scare me that my power bill would skyrocket 65% over the next few years. The woman said that if I allowed Meraki to installed the power panels on my roof (she said I would likely qualify), that my monthly electric bill would likely be about $250 and be locked in for the next 25 years. I explained to her that even though my electric bill was $325 a month in the hot summers months, it was only $80 during the winter months. So on average I am only paying roughly $200 a month, which doesn't justify installing the solar panels. They tried to pressure me again, by scaring me with soaring power bills in the future. There are watchdog citizen's groups to protect the public from price gouging. The power bills can only increase in step with inflation. It's certainly not worth all the trouble to have solar panels installed on my roof, which I told them would add a bunch of additional weight to my roof, which over time could cause problems (and leaks). Also, if I need to have my roof replaced or worked on, I would have to pay the extra cost to have the panels removed and replaced. I kindly told them that I am leery of contracts and anything that involves money, especially when someone else stands to profit at my expense. I told them that I likely wouldn't be interested. They said they'd come back in a month. I then kindly told them that I am not interested, and didn't want to waste their time, so they didn't need to come back. They didn't like that one bit. They said they hoped I didn't feel like they were pressuring me. You're kidding right? They sure as hell did pressure me. I couldn't believe they didn't have any literature to leave with me, so that I could make an informed decision without them putting me on the spot, and trying five times to explain it all to me. I told them the truth, that it sounds too good to be true, and I simply couldn't understand the process they were attempting to explain to me. When they finally thankfully left, I went online and searched for "Meraki net metering scam" and right away a bunch of webpages with warnings appeared. I won't open the door if they return. For all the headaches involved--the legally binding contract that I would have to sign (I absolutely hate contracts), a credit background check, extra weight on my roof, no real savings on my monthly power bill, and being enslaved contractually to some private company for the next 25 years--I'd have to be a fool to sign any contract and go alone with their scam. It is a scam from all that I have read online. With my present situation of paying FPL directly, if money becomes tight I can always use less electricity to lower my monthly bill; but if I sign a stupid contract with Meraki, then I cannot do that and I am enslaved to pay them the contractual amount or else end up sued in court by the company. No thanks Meraki, I'll stick with the electric bill from the power company! read more

Maraki Solar representatives have visited my home in Crestview at least 8 times in the past year, despite my requests that they cease. They ignore my "No Soliciting" sign posted within an inch of my doorbell, and claim that "they are just providing information, and not soliciting". I opened a case with Better Business Bureau 1 month ago (Case #19062862). Meraki responded that they would "inform their 1099 contractors that this customer's address should not be canvassed." This apparently had no effect, as I was just visited again (less than 4 weeks after my BBB complaint). read more

RUN! This company screwed us HARD. We are a military family and explained this several times. We were repeatedly convinced by this company that if we move the loan for the panels could be switched to the new owners no problem. THIS IS A FLAT OUT LIE. I don't care what the hell they try and tell you. Oh it just takes the right relator... it's not that hard. That's a lie. Basically yeah you'll be able to transfer the panels to the new owners BUT GUARENTEE when you sell your home YOU will be paying the panels off for the new owners. We just lost over 40k on our home due to this terrible ass company. They also didn't even install enough panels to cover my home.... then tried to convince us to take out a 2nd loan for 20 more k to add more. THANK GOD we said no. PLEASE PLEASE don't mess with this company. Oh and the tax crap they promise too is horse shit. You will get some but not all at once... a little each year. We took all this all the way to the CEO and nothing was done other then trying to get more money from us. They screwed us and hurt my family bad. read more

Con artist whom violate no soliciting regulations in private neighborhoods. They have taken advantage of a disabled veteran on a fixed income with a family of 5 to support. They bombard you with copious amounts of false and true information. They rush to install a "smart thermostat and spray "mist glue" in your vents without cleaning old dust buildup out of it and tell you is complimentary. Then if you don't get panels installed for any reason after they've done that, they tell you you're on the hook for $8000 but as a favor they'll only charge you $2400 for the $200 thermostat and bs glue spray con job and only give you 6 months to pay. I'm having to depend on hand outs to help feed my young children because I can't afford the $400 a month bill from them.I WISH I NEVER ANSWERED MY DOOR! This is only the half of the bs I dealt with from them. I wish our state representatives would do something to protect us from companies like this. read more

If I could give negative stars, I would. I love the idea of solar. Meraki is a Predatory, manipulative, lying company that gaslights its dissatisfied customers and consistently fails to provide transparent data. In the 2.5 years I've had my horrible quality panels (turned on after 5 months of waiting for them to get their paperwork sorted because they didn't know what they were doing in this county originally) the kilowatt hours listed as "received" by the power company has ALWAYS been less than the input reported by My Solar Edge. Zero transparency, absolutely NO way for customers to ever cross check the numbers. Meraki claims that my home directly uses some of the energy and they want me to trust them that that explains away the mismatched numbers, but they provide absolutely no way for customers to ever check their math. I will be happy to share entire copy of My Solar Edge history and power company bills (minus my personal information of course) to anyone wanting to look at how this cheating and lying on Meraki's part has played out. I pay $150 a month on the loan for this horrific scam of solar panels, and I STILL pay up to $180 a month on my power bill. They paid to trim major tree branches that they claim were lowering my solar input, but those same large branches were present at time of installation so they simply failed from the beginning to properly prep the roof area and the money they paid for tree service does me no good whatsoever. In the myriad gaslighting, stressful dialogues I've had with Meraki I explained the least they could do, *absolute least* would be to reimburse me the full amount of what I've paid thus far, and if they truly meant to do right by me they'd balance the remainder of the loan. They refused to do even the bare minimum and tried to convince me of how grateful I should be that they reimbursed me a tiny amount that they calculated corresponded to the decreased input I've had to deal with since solar panels were turned on (and remember, they took FIVE MONTHS after installation to turn the panels on!) I also mentioned my Meraki woes to an engineer friend and before I explained anything he went on a rant about how inflated their prices were and how neither he nor his engineer spouse trusted Meraki due to the lack of transparency in pricing when they had both asked for detailed breakdown of costs. In addition, since getting my horrible Meraki panels installed, I have had various Meraki reps come down my block and ask me at least 7 times if I was interested in getting solar panels. They have horrific communication within their company and totally disorganized filing. I and everyone on my block are SO SICK of their pushy, used car salesman shtick. I'm so upset I fell for it when they were new to the area before ppl saw their true colors. Meraki cheated me out of 24k and their product and service is absolute crap. NEVER ever do business with this manipulative, horrific company. They will smile at you and act nice and then hook you into a horrific loan and your power bill WILL NOT go away. To say Meraki sucks is an understatement. read more

Meraki solar recently installed solar panels on my home. The electrical wiring for the system was installed completely on the outside of my house and looks horrible. I contacted them, on the final day of installation, about being dissatisfied with this. Several days and multiple phone calls to their office resulted in being told that this is the new standard way that they install the system. This was not verbally discussed with me prior to signing the contract. I was told it was in my contract but neither the layout of the panels nor the location of the wiring for my system was included in my contract. I had no reason to believe that the wiring would be done this way as it was not disclosed to me. Furthermore the other homes in my neighborhood that had solar panels installed by Meraki were done through the attic space. Speaking to a supervisor, I was told that management decided that correcting the problem is not cost effective for them. They are refusing to do more that paint the pipes to "blend in". I am extremely upset with their lack of customer service and concern for the customers satisfaction. For the cost of the system, I expected the issue to be corrected and the wiring moved to the inside of the house. read more