Nice store with a good selection of products. Staff has always been helpful and most prices are as good or lower than the orange store. Locally owned store. I like buying from small business in my own community. read more

If ratings could go into the negative, my experience today would merit a review well into the negative. People at this location have rarely been courteous. Most are surly and curt. Customer Service is generally nonexistent. (We did encounter one nice employee on a previous occasion) Previously when my wife purchased items in the store that were on sale, she wanted more of the same thing and they weren't in stock. So she asked about ordering more online. The clerk nastily responded that she wouldn't be able to get them at the sale price. Which was fine, but there's no need to bark at us. Today my experience went even further south. I was there to pick up the items that had been ordered online. I waited for someone to help me. A man that looked like he just crawled out of bed and was wearing a faded True Value gray T-shirt from perhaps 20 years ago asked if he could help me. And it wasn't in the tone of, "welcome to True Value. What can I help you with?" It was in the tone of, "Let's get on with this so that I can get back to what I'm doing!" I told him that I had ordered some items online and I got an email from True Value saying that they are in and I'm here to pick them up. Just then I noticed my items on the floor. Which were not marked with my name or the fact that they were sold and paid for. I said, "Oh, here they are." And then in an intense and elevated voice Mr. True Value barked at me, "She'll have to check you out over there!!", gesturing to an open register where no one was. I said, "These are already paid for. I bought them online." To which he responded with an even louder and more sharp voice, "YEAH! But she STILL needs to check you out over THERE!!!! It was at this point that I said, "OK. But there's no reason to yell at me". And then I added, "I'm not your dog so please don't treat me like one." At the checkout, the girl had me sign a paper saying that I had received them, which was perfectly fine with me. The man that treated me this way it was a few feet away. As I signed the paper I asked the checkout girl motioning to the man who was rude, "What's his name?" She said, "Gary." I said, "and what's your manager's name?" "Gary. Same guy". I asked "Then who is your district manager?" Blank stare. "Gary's the owner." I was astonished that an owner would have a hateful attitude toward the customer. The clerk was if no further help, in part because the owner was a few feet away listening. I tried obtaining a national customer service phone number to report it but no joy yet. I'm going to use my contacts with a national supplier who deals wth the company to see if I can get anyone who gives a care. I certainly won't find it here. Meny's True Value was in Princeton for years before opening one in Jasper. I'm surprised they can stay in business with such a pervasive rude attitude toward the patrons without whom they would not have a job. read more

They generally have what I need. When we needed a heat tape, they were the only store that had them in stock. I stopped in for one item another time, but remembered I needed to buy pet food. They had that too and saved me a trip from going to another store. They were no longer carrying an item I wanted, but were able to special order it for me. I've had many good experiences here. read more

The local hardware store, except of course Sturm's hardware on the square. This is a go-to place for home renovation projects and the like. They actually carry the things I need. The store is a bit dated, but they do carry a decent selection of each item. The staff is always super friendly and helpful! Oh, and you can rent major and minor equipment from them, if you just don't feel like buying fence-post digger for that one day you decide you are indeed capable of putting in your own fence... read more