I have enjoyed shopping at this store. Everyone is very helpful. One guy even let me borrow one of…read morehis crispers to crimp a drier exhaust pipe ! They had all of the bolts and screws I needed to replace some that I lost after moving my bed to a new house.

I am found here a few times a week. Santa Claus Hardware has almost always had what I've needed…read more Prices are a bit high on some things, but that's not necessarily a bad thing. I am happy to spend a little more in order to shop local. Give them a try as they'll likely be able to assist you. For our little town, they are great to have around. Plus, it's truly locally owned.

Nice store with a good selection of products. Staff has always been helpful and most prices are as…read moregood or lower than the orange store. Locally owned store. I like buying from small business in my own community.

If ratings could go into the negative, my experience today would merit a review well into the…read morenegative. People at this location have rarely been courteous. Most are surly and curt. Customer Service is generally nonexistent. (We did encounter one nice employee on a previous occasion) Previously when my wife purchased items in the store that were on sale, she wanted more of the same thing and they weren't in stock. So she asked about ordering more online. The clerk nastily responded that she wouldn't be able to get them at the sale price. Which was fine, but there's no need to bark at us. Today my experience went even further south. I was there to pick up the items that had been ordered online. I waited for someone to help me. A man that looked like he just crawled out of bed and was wearing a faded True Value gray T-shirt from perhaps 20 years ago asked if he could help me. And it wasn't in the tone of, "welcome to True Value. What can I help you with?" It was in the tone of, "Let's get on with this so that I can get back to what I'm doing!" I told him that I had ordered some items online and I got an email from True Value saying that they are in and I'm here to pick them up. Just then I noticed my items on the floor. Which were not marked with my name or the fact that they were sold and paid for. I said, "Oh, here they are." And then in an intense and elevated voice Mr. True Value barked at me, "She'll have to check you out over there!!", gesturing to an open register where no one was. I said, "These are already paid for. I bought them online." To which he responded with an even louder and more sharp voice, "YEAH! But she STILL needs to check you out over THERE!!!! It was at this point that I said, "OK. But there's no reason to yell at me". And then I added, "I'm not your dog so please don't treat me like one." At the checkout, the girl had me sign a paper saying that I had received them, which was perfectly fine with me. The man that treated me this way it was a few feet away. As I signed the paper I asked the checkout girl motioning to the man who was rude, "What's his name?" She said, "Gary." I said, "and what's your manager's name?" "Gary. Same guy". I asked "Then who is your district manager?" Blank stare. "Gary's the owner." I was astonished that an owner would have a hateful attitude toward the customer. The clerk was if no further help, in part because the owner was a few feet away listening. I tried obtaining a national customer service phone number to report it but no joy yet. I'm going to use my contacts with a national supplier who deals wth the company to see if I can get anyone who gives a care. I certainly won't find it here. Meny's True Value was in Princeton for years before opening one in Jasper. I'm surprised they can stay in business with such a pervasive rude attitude toward the patrons without whom they would not have a job.

Sent me the wrong sized pull for a cabinet. Wants to wait to receive the one pull they incorrectly…read moresent me before sending me the correct one thus delaying my project even further. I ordered several and all others were correct except one. How petty! Won't buy from these inept folks anymore.

I ordered an item from this company on Amazon. The item was brand new and never used. They…read morecharged me a 100% restocking fee. Do not buy from these thieves.

Bob from the flooring department is super helpful. He will take care of all of your needs.read more

Apparently you can't go to the Home Depot #2025 in Jasper Indiana…read more4250 Newton Street Jasper, IN 47546 (812)482-3533 and get help buying in stock cabinets without an appointment.I showed up at 9:30 AM and went back to get help with my cabinets that I wanted to purchase and there were two employees sitting there, the woman asked if I needed help and I replied yes. I told her I wanted cabinets and she asked if I had an appointment. No I did not I said. Told her that I had measurements for my kitchen and wanted cabinets. She wanted to know where my wife was because apparently I can't order cabinets without her.Then said I had to make an appointment to get help with cabinets. (REALLY) She said that they was busy and could give me an estimate this afternoon.They can sit there and chit chat but can not help a customer in a store that I don,t think you need a appointment to walk in and shop. All I wanted was to spend at least $3000 in the store for cabinets and countertops. I might not be spending much but I would think customers come before just two employees sitting there chatting. GOOD DAY!!!!!!!!!!!!!