A very personalized experience with quick pickup and drop off and everything was tailored perfectly and looked amazing.

We had the worst experience I can image at this place. Only one employee was actually helpful, and pleasant to a speak with regarding our wishes for the suit we wanted. It was all downhill after that first visit. The male manager was rude, dismissive, and seemed offended by our request to have the suit altered so that it would actually... you know ... fit. If that wasn't bad enough, they have 15 year olds working there. I'm all for young people learning valuable work/life skills, however, this young man was so full of himself that he talked over me the whole time I was trying to explain what we wanted changed on the suit while trying to convince me that I was wrong. The other teenager literally shoulder checked me as he walked past me in the dressing room area. I'm a woman. I have no clue who the heck is running this place but they need help. At one point they put another man in the same dressing room where my fiancé's custom suit (pants, vest, shirt, and tie) was hanging while he stepped outside the room to show me the jacket. It looked like they were setting him up to try it in as an option. Our final visit to the store ended with a conversation with a seamstress who probably should have no contact with customers. The price of a new suit seems reasonable up front, but we would have happily paid more to go somewhere more professional had we known what we were in for. Serious attitude problems all around. Rude, dismissive and disrespectful behavior toward customers for no apparent reason. I even kept my cool after being shoulder checked. This place just needs to be shut down until they can replace 99% of the staff. It doesn't even feel safe to be there. read more

I have been in several weddings that used Mens Warehouse and have never had an experience as terrible as this. We were planning on wearing pants with boots, the pants were too tight. Then we ordered shoes last minute and they didn't come in in time. So we were forced into buying shoes. Absolutely terrible experience and will never be back to this location. read more

I wish I would have read these reviews before choosing to use men's wearhouse from the beginning. We had a horrible experience and I would not recommend anyone to use them for the wedding. Our horrible experience started from the beginning, we went into the independence location and they were a mess. They didn't know which suits you could rent and kept telling us different tuxs could be rented and then a minute later saying we couldn't and we actually had to buy it. They tried to place the order for a tux that did not look like the ones they were showing us at all, we had to correct them. Once the tux was selected, they measured the groom to enter his measurements. We had asked if there was pants or anything that we could try on to make sure it fits and they informed us there was nothing he could try on so we assumed that was at every store. (Later we found out everyone else in the wedding party tried on pants, a shirt & coat). We thought the independence location was such a mess that we called the lees summit store and asked if we can switch our pick up location to them, hoping for a better experience. Once they switched it, there was no problem until about a month before the wedding. We received an automated email that the groom had not submitted his measurements. When we logged into the online system, it showed his measurements were already in the system. We called them on two separate instances to ensure they had the measurements and there would be no problems. They told us each time everything was all set to go. The week of the wedding comes along and all our groomsman & fathers get the text that the tuxs are ready for pick up. The groom did not receive a text message. My dad went to pick up the tux and sent me a picture of what it looked like. They had gave everyone a patterned vest when in the store we requested a black plain stain vest. When my dad told the lady at the store it was wrong, she was extremely rude and said we would have to pay a fee to fix it, even though it was a mistake on them. I decided it was not a huge deal and not something we wanted to worry about the week of our wedding so we let it go. My dad then brought the tux over so I could see the vests when I noticed his shirt they provided was extremely dirty and stained. He took it back to them and they provided him with two more dirty shirts before they finally got him a clean one. Beyond that, two of our groomsman had issues with the sizing that the workers ordered for them. One they had to rush a new size that week and the other one had to go buy a new shirt because the one provided was incorrectly measured. The real nightmare came when we called the store just to check in why the groom didn't receive a text that his was ready. The lady then proceeded to tell us that someone on their team didn't enter something properly so the tux was never ordered. She had to talk to her manager and call us back. When she did call, it was the worst customer experience I have ever received. She told us the tux would be here sometime Friday. We already had events planned and we're not able to pick it up the night before our wedding. We asked her if we could get it earlier and she said there is nothing she can do and to tell corporate. I then started telling her about everything that has gone wrong and instead of apologizing for our negative experience, her response was "do you want the number or not" in an extremely rude tone. This was also the assistant manager we were talking with. I then called corporate and the customer service rep was very nice and said she could get it there by Thursday. The tux didn't get sent out until Wednesday night which was very stressful. Overall my experience was horrible and I highly suggest not using men's wearhouse for any wedding needs. read more

I should have known when I walked in the store today and heard a customer arguing about their order being late and how they were never notified of changes made it was going to be a bad experience. Nobody tried to assist me, when I told the lady what I was looking for she literally said "hm okay" and walked away! LOL I went to the independence location and right away I was greeted, measured, and walked out with a suit and dress shirt. All these one star reviews are accurate for this location so don't waste your time, if anything go to the location in Independence. read more

Simply put, because of ALL the ratings being 1 star, I would rather drive to another location and I live within walking distance of the lees summit location. read more

If you are planning a wedding and in need to rentals, do not go here. My husband and I used this location for our wedding, and had numerous avoidable problems. Two suits for the groomsmen had to be overnighted the night before the wedding causing our wedding party to drive all over town in order to pick up suits. On top of this chaos they were extremely unresponsive and originally had the wrong suit color selected in the system, thankfully I made sure to call weeks before to double check all of the details. read more

I generally try not to visit the Lee's location because the few times I've been in, the customer service is lacking greatly! When you walk in no one welcomes you into the store and it's very hard to get anyone to answer your questions, which is odd because the store is not big and it's not busy. Usually the employees are at the back of the store at a desk or in the dressing room area. You have to approach them for help, even if you have walked by them several times. The one time I found something that I wanted to purchase, there was no cashier to check me out and when I walked to the back of the store to ask for someone to check me out, the male employee was very irritated. Managers, please step up your game when hiring retail employees, you are costing your store money!!!!! read more

My experience with Mens wearhouse is not good. I ordered two shirts that were of very poor quality and not as described. I tried returning both of them to the Lee's Summit store. I was waiting on by Jacob who didn't know what he was doing. He told me that he could only return one shirt and I would have to mail the other one back, what???? After mailing the other shirt back, I've called three times and have gotten one inept rep after another. Their return policy standards just keeps on changing. I spent over an hour on the phone today, and still nothing. I was told on a previous call that they received the shirt back on July 16th. So where is my refund? I will never do business with Mens Wearhouse again!! read more

If it were possible to leave zero stars I would.. had no rental selection.. insanely over priced.. I got in my car after getting fitted and I was thoroughly frustrated.. if you ever need to feel down on the world.. this is the place to go. Tip Top Tux has everything.. they even had manikins that gave us a visual comparison What a concept.. a clothing store with customer service?!?! My fiancé and I left Tip Top Tux with smiles on our faces, and cancelled our arrangements with Men's Wearhouse. read more

My husband to be & groomsmen order was not correct!!! After getting fitted a month or so before our wedding date pieces of the order came different days. To be exact 2 days before our wedding!!!! Sizes were ordered wrong! Some things didn't fit or needed altered and of course being 2 days away from our wedding day was tht going to happen! The tux my husband to be ordered wasn't what he ordered! They told him they never had tht tux style in the first place! Customer service was horrible! Even after messing up our order didn't offer any type of discount being they messed our order up! I'm very upset about this experience! I will never recommend this place to anyone! It's so much more that went wrong! Horrible! read more

Absolute worst Mens Wearhouse there ever was. Staff is completely rude with an attitude. After reading previous reviews I went in and tried to give it another chance. DO NOT waste your time here. Take the extra time and go to another location, it's not worth it here. read more

We rented a tux for prom for my son. Everything was fine with the store, minus having to call back on several occasions for lack of communication. The tux ended up not being worn. I humbly asked for a small refund of some sort because the tux wasn't worn-used at all. I was told there was nothing they could do. So I basically paid them $260 for nothing. I just don't understand why there isn't some small refund policy for an unused tux/suit. read more

This place sucks. They're overpriced and slow. Support small business and go somewhere else. It will save you time, money, and frustration.

This specific location pretty much screwed up my entire grooms party. Seriously, EVERYONE'S order was messed up in some way. First, we were measured, yet everyone's suits and shirts came at least 2 sizes too big or small. Second, didn't let us know when the suits had come in, we finally called and someone named Ish on the phone got pissy and said, "We don't rent suits, just tuxes." Ok, whatever, Mr. Friendly. Then forgot to tell all my groomsmen about the special Converse shoes we ordered, and forgot to include the rental dress shoes at all for my younger brothers. And when we finally got a pair of the special Converse shoes for one of my groomsmen, we found out on the wedding day that the box had 2 left shoes.. Oh, and they didn't tell us the ties that come with rented suits are fake pre-tied ties that looked like crap. I'm sorry, I'm an adult male, I know how to tie a tie. if it wasn't for my best man and I running around all over the city 2 days before the wedding fixing their mistakes, we all would have looked like high schoolers trying to dress awkwardly for homecoming. I ended up spending more money on fixing their mistakes, which negated me getting my suit for free since I was the groom. I will tell everyone I ever meet in the future not to use this company when they ask me for wedding advice. read more

I took my son who is Down Syndrome to purchase a suit for his first prom at the Night to Shine event. Our initial visit was good, they helped find a suit and I requested a short sleeve shirt, which they were happy to alter the sleeves. When we went back to have suit fitted and altered I still felt confident in what they were doing. But after picking the suit up and my son putting it on the shirt was way too big and was unable to button the suit jacket. They are the ones that made the alterations feel they made a huge error. Don't think I will be going back. read more

My husband was a groomsman in a wedding a couple of weeks ago and paid over $200 for his tux rental ( and that was with a coupon). When we went in for his final fitting they had him only try on the the jacket and the pants which fit just fine. When I arrived at the wedding, his shirt sleeve cuffs were hanging down to his finger tips because they ordered it waaaay too big. Because the sleeves were so long it made the sleeves on his jacket look way too short. 2 other groomsmen ran into this issue. The kicker? An additional groomsmen not only had a HUGE rip in his inner thigh pant inseam, but the same guy also had a button on his tux jacket sewn on wrong side out so he couldn't button it up entirely or it wouldn't lie flat. Crap tuxes, crap service when we called to let them know they need to implement better quality control measures. Maybe I should reach out to Vera Wang and let her know Men's Warehouse is ruining her reputation.......and then ask her why half the tuxes were made in Mexico and the other half in China? read more

If you are going to choose this place then pay cash. In what is now multiple occurrences they have charged my card twice for the same transaction. The belief that the customer is always right is not taught to these people. If anything quite the opposite. They tried shifting blame from themselves multiple times. Oh yeah, they did a horrible job at fitting my son for his tux as well. His shirt hung way outside of jacket and looked very bad! read more

Don't know what happened to this store. Customer service is now very poor. Appears to be a function of the so called manager. So called manager poorly trained doesn't understand customer service. Avoid this store!!! read more