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I received my Mother of the Bride dress a few days before the wedding and it needed to be hemmed. I…read morereached out to several places for alterations quickly and they were the first one to respond . They told me to come in and they could handle my request . The alteration came out perfect ! Thank you so much for the AMAZING service ! I will definitely use them again for my alterations .

Top-notch service! This is a family-owned business... all alterations are done in-house. My BF…read moreneeded a tux for a wedding we were attending and the tux was tailored perfectly - he felt comfortable and looked confident in his tux. I highly recommend Black Tie Tuxedos!

Great service! Willing to take anyone on the spot. And they have a wide variety of suits which…read moremakes you feel more at ease when looking browsing. And the price range is also a great plus! And their customer service brings it all together definitely 10/10!!!

I wanted a new tuxedo for my son's wedding. It had to be perfect, something that really worked for…read moreme but more importantly, something that made me the perfect compliment for how amazing my wife, June, would look in her gown. Aaron was up for the challenge! He not only created a tuxedo that I loved, but it was amazingly comfortable and fit just right. The design process, the fittings and the final tailoring were all fun events and not a chore. I look forward to our next project together!

When I realized none of my suits fit because I lost weight, I struggled to find anyone in the area…read morewho did good work. Luckily I found Aaron the Suit Guy. First of all the business name is very accurate- Aaron is legit, and does an excellent job with suit (and other) alterations. Always attentive and really good with communication. From a price perspective, he charges fairly for the alterations and now I'm going to my conference with suits that actually fit me. He knows customer service extremely well, always offers water, a true professional in every sense of the word. When I build up the budget to get one of his custom suits, I'm hitting him up again.

I ordered an Ariat jacket as a Christmas gift and after a few days someone named Dee reached out to…read moreme via email stating they didn't have that particular jacket in stock and gave me three other options to pick from. I did email back right away the one I had picked. Then 2 weeks later still did not hear anything back from her. I called the store twice in that time and they assured me she would get back to me multiple times. I have been trying to reach back out to Dee via email with no response. The online customer service is horrible which is a shame because I will not be ordering from here ever again.

Went Saturday to buy a pair of boots. No help available at all. They were all up at the cash…read moreregister giggling with one another. I left the store empty handed. Not sure if I'm going back. Second time in that store and same thing both times.

I would give a zero but the girl working in the store @ 4pm on July 5th was moderately helpful. 2…read moreguys sitting in the back of store playing on their phones were not helpful at all. (Never moved from their chairs.) the bigger guy Might have bought more items but customer service & lack of motivation to be working, didn't make me want to spend more money. Bought new shoes & a dress shirt for my son's job interview. Work on training you employees better.

I went in their store to buy pants and a couple shirts for my husband. He starts telling me at the…read moreend of the week there was going to be a sale and I said well I'm ready to buy right now. Can you honor the sale today? It was a Monday or Tuesday at the time. The man said no you have to come back towards the end of the week so I never went back.

Terrible telephone messaging. Our item was picked up several weeks ago & the notification message…read morecontinues daily on our phone???????

First visit to BTS, for slacks alterations. They did a great…read morejob, were reasonably priced, and slacks were ready in only a week. Very pleased!

I loved it here! What a little gem! I was driving by and wanted to see what they had. The second…read moredress I tried on I ended up walking out with! Amazing shop with hundreds of dresses. They do alterations there!

Brought my wedding dress here for alterations. It needed to be hemmed a little bit. My dress was…read morefairly simple, with only two layers of fabric and a shorter train. This was not a lace dress or one multiple layers of tulle/ballgown style. Unfortunately, when I picked up the dress, it was way too short and you could see the tops of my toes. I wore the same heels for the appointment where they pinned the dress for hemming and when I picked it up after it was hemmed. The dress was over hemmed by approximately two inches. I went from wearing a pair of 3.5 inch heels to having to find a pair of kitten heels in order to make things work. This was very disappointing. While I voiced my concerns of "is this too short?" in the store, I didn't really raise a fuss. I had to pay when I dropped the dress off, before the work was done, so it was already paid for....and what would the solution be, anyway? The fabric can't be put back on once it's cut off. I am, however, giving two stars instead of zero because the service was fast with a quick turnaround to pick up my dress, and overall reasonably priced.

I purchased an off-the-rack gown from Loretta Violanti's bridal boutique in Florida on March 15,…read more2026. The retail price was stated as $598, and I was told I was receiving 25% off because the dress was off the rack, bringing the price to $475. Since I live in Michigan, I brought the gown home for alterations locally. When I picked the dress up from my seamstress on May 20, 2026, I noticed the original tag attached to the gown stated: "Instore gown $425 - Take home today." I immediately contacted the store and provided a photo of the tag, simply requesting a refund of the $50 difference. Unfortunately, instead of resolving what seemed like a straightforward issue, my concern was dismissed because several weeks had passed -- despite the fact that I informed Loretta the dress had been with my seamstress during that time. I was also told my seamstress "took too long," even though the alterations were completed exactly within the timeline I requested for my daughter's wedding. I was offered possible store credit instead of a refund, which is not practical given that I live in Michigan and have no reason to shop there again. I also never received documentation confirming any store credit. Loretta's unprofessional email response to my request for the $50 credit provided no offer of store credit and attacked me personally. The boutique itself has beautiful gowns, but my experience with customer service was disappointing. Basic customer service principles such as responsiveness, empathy, accountability, and consistency matter just as much as the product itself.

Laura was wonderful with our bride. She felt like a princess. She found her perfect dress!…read moreWonderful experience!