If I could, I would give this business 0 out of 5 stars…read more
The customer service is extremely rude, especially the maintenance technician with tattoos on his head and arms.
When I purchased my trailer, the salesperson told us we could record the walkthrough while the technician explained how everything worked on our new RV. When the technician arrived, I started recording the RV so I could remember how everything operated. I had no intention of recording him personally or showing his face. However, he immediately responded in a rude manner, saying, "You can't record me."
Less than a week after purchasing the trailer, the door stopped latching from the inside. Since it was under warranty, I called and scheduled a service appointment.
On the day of the appointment, I spoke with the service advisor, who instructed me to back the trailer up so they could inspect it. As I was doing that, the maintenance technician (Moses) started yelling aggressively, saying, "What are you doing? No, no, no! Don't back up that way!" I stayed calm, parked where instructed, and explained the issue.
After confirming that the door would not latch, he grabbed his tools and began working on it. While making the repair, he repeatedly slammed the door aggressively and handled everything with a very poor attitude. Concerned by his behavior, I started recording so I would have documentation to report the incident. As soon as he realized I was recording, he became even more aggressive, yelling, "Are you recording me? What the f** are you recording me for?"* His behavior was completely unprofessional and intimidating.
There are a few employees there who are friendly, but the majority of the staff I dealt with were rude and disrespectful.
In conclusion, they treated us very well while we were negotiating and purchasing the RV. However, the moment we returned for a warranty repair, they treated us like we were an inconvenience. It felt like dealing with a completely different company.
I highly, highly do NOT recommend this place. I truly regret buying my RV from this company, and I would encourage others to shop elsewhere.