I see someone else had a nasty experience with Jeri and Teri.
My family and friends had rented a certain house on the coast for over 6 yrs from the owner. Last year, MCR took over the property, and as we had struck the contract with the owner, we did not have to deal with them except to pick up and drop off keys.
The rental was for 4 nights, leaving on a monday morning. We recieved a phone call on monday morning from Jeri, stating that we were supposed to be out of the house the day before, and we were basically squatting. I might add, her tone and implications were very unpleasant and unprofessional. I informed her that we had a contract with the owner for the 4 nights, and were on schedule to depart before check out time that day. She gave me some grief about the cleaning crew not having enough time to get the house cleaned for the next tenants, so I told her we would do what we could. Meantime, I checked my contract and it was as I said. 4 nights.
We hustled thru, got out early to help with the cleaning crew, and dropped off the keys telling Jeri once again about the contract between me and the owner. NEVER once did she assume they may have been wrong, and her attitude was as before when we dropped off the keys.
I assume she found out we had the house for 4 nights from the owner, as I emailed her the agreement when I got home, but we never heard boo from her about an apology or understanding they were at fault in this matter.
Fast forward to may of 2012. We reserve the house thru MCR this year, 4 nights again, and everything goes fine, except the hot tub had NO chlorine tablet in it, and when I called MCR, we were unable to reach them. We searched the house but to no avail. Needless to say, after 4 days, the hot tub was pretty sad. We informed them of this when we dropped off the keys, and told her there were NO tablets in the house.
Several months later, I made a request to rent the same house in 2013, and recieved this email from Jeri.
Hi Dennis,
"I am sorry to have to tell you this but after your last stay in Sunset Way MCR has decided not to rent to you any longer. Over the years the condition that you have left the house and hot tub in has gone from bad to down right nasty. The condition that you left the hot tub in last year was by far the worst that MCR has seen in all of its years in business. We spoke with the owners last year after your departure and they are fully aware of our decision.
We take pride in all of our homes and will not allow guests to return if they are disrespectful of our homes. "
Regards,
Jeri
In the last 7 yrs of renting this house, we have never had any problems, nor replies from the owner about not leaving the house in proper condition for final cleaning, nor problems with the hot tub. Needless to say, when I tried to get ahold of MCR and clear this matter up, they refused to answer my emails. My family and friends are adults, that respect others property and honor contracts. We have never abused this house, or any others we have rented on the coast. 3 children that were in the hot tub that weekend all broke out with red bumps 2 days after returning, and I suspected it might have been the tub, but did not push things.
Given Sammy S response above, it appears that MCR is more than willing to attack customers for what is their responsibility to take care of. I WOULD NOT USE THIS COMPANY! You may have good luck, or you may get slandered about issues that were THEIR responsibility to take care of. read more