Horrible service Do not give these people your money…read more Two male employees were beyond disgusting and disrespectful. Tried to buy ice cream Sunday July 19. We were refused service because they shut down 30 minutes early.

The guy working seemed new, which is fine, but had no clue what was going on. Ice cream was nothing…read morespecial.

Visited on July 9 2026 at 7:30 PM…read more This place was absolutely disgusting. The staff working was completely rude. After we asked them to clean one of the tables they told us to clean it ourselves. There was no toilet paper, paper towels in the bathroom. Once I informed the staff of this they did nothing. My daughter shoe fell off because it's stuck to the ground. It was horrible. I would not recommend.

First I just want to say I ordered this on a whim because my normal smoothie place was already…read moreclosed. I ordered a smoothie and large froyo for delivery. It is really sad when I mostly just taste ice in my smoothie and my froyo is not even halfway filled with froyo. I dug into the toppings to see how full of froyo it is and marked a black line on my photo to show how ful this is. It has more toppings on it then froyo. I did not get my moneys worth when it comes to froyo from here And I cannot get anyone to answer the phone. I have now called 3 times to try and get in contact with them. I also got food poisoning which is slightly dusturbing. Will not ask for delivery again Update: Dealing with Grubhub is a gem. I have never had a problem with them and normally if something is wrong I just call the restaurant and I am good. But because I had food poisoning and wanted a refund the manager, who was not in the store, Alan Rudin was a condescending ass. He should not be a manager because he uses no customer service at all. The girls at orange leaf called him and let him know what was going and he told them to have me call him or I could come back tomorrow when he was actually there. I decided to call him and he then proceeded to ignore my call. It took 2 tries to get a hold of him and by then I was not happy. He proceeded to tell he would do nothing to help and it was not his fault. Well here this, Alan Rudin. I am contacting the department of health for your lack of care about food safety in your establishment.

Fast service, employees knew the menu. Love the flavor…read moreswirl! Downside - Butter pecan ice cream had no pecans in it...? (Just my preference)

I ordered a blue raspberry and grape slushy with some chips. The people here are very nice and…read morehelpful. They have a large selection on the menu from pies, ice cream and some BBQ sandwiches. The wait was not long at all and overall service was great with no complaints at all.

The cookies tasted good but be prepared to pay $5/cookie. We also got some icecream and it was…read moregood. The scoops were tiny so three scoops might be equivalent to a big scoop at most places. Service was not the best. No greeting when we walked in and our order was wrong. Didn't notice it right away and when we did we asked if we could get the correct brownie she seemed annoyed. Luckily I had the receipt since I felt she was doubting me. She had to call the manager and the manager approved it. I tried making a loyalty account but there was an error message. The cashier didn't know how to help so maybe try creating an account online. Ambiance is okay. It's tiny and there's no room to eat there.

This was an extremely odd experience, the service was absolutely horrid. Both employees working…read morewere completely mute and looked at us like we were crazy when we asked a question about if a cookie was in stock still, with no response like we were invisible. it was almost like they were on drugs it was extremely bizarre. They just stared at us blankly, and to top it all off the girl working the register and serving us sneezed on her sleeve then proceeded to wipe it with her hands and say "ew" and then went right back to working and touching things and food with the snot she just wiped on her shirt sleeve and hands. Extremely weird experience and honestly disturbing to think about what happens to other customers food being handled there as well. I have been to this location plenty of times and this has never happened so it was kind of a shock.

Very clean inside. Great variety of Paletas & toppings. Friendly staff & knowledgeable for…read morefirst-time guests to help them out. The decor inside the Waukee location is beautiful, too. Management and staff are all great. Give this place a try vs traditional ice cream. Very different and unique.

The most decadent and delicious flavors of ice cream I have ever had. We love trying something new…read moreeach time and the service staff are always helpful and never make us feel rushed.

Insanely large selection of ice cream but the real star of the show was the cake batter Oreo…read more Absolutely creamy delicious perfection. Sweet with large pieces of cookie. 10/10 I would get the largest size.

I know I'm in the minority here, but I wasn't impressed with the ice cream flavors here. I've never…read morebeen here before but my husband and I ate dinner nearby so we decided to stop here for ice cream. When I saw all the different flavors they had, I had high hopes. I thought their flavors would be unique and wonderful like Black Cat in Des Moines, but I was very disappointed. I usually ask for samples of two different flavors before I make a decision, but after trying two different samples and not finding either one interesting, I asked for two more. I wasn't wowed by any of them, so I chose the one I thought was the strongest of all of them: Dutch Letter. It was ok but I was expecting a lot more of the almond extract flavor. It was very subtle. I didn't find it rich or creamy either. It tasted like an ice cream I could get at the grocery store if they had that flavor. It was nothing remarkable. The most objectionable thing to me was the cost of the scoop of ice cream. It was $5.99 for a regular scoop! My husband and I were shocked. We thought that surely for that price the scoops must be enormous, but alas, they were just average-sized. I don't know how they get away with charging that much, but the place was filled with people so they must be paying for it. The place was cute and a good number of tables but won't be back. We'll stick to Black Cat.

Stopped by to grab an ice cream cake. This is a great, traditional walk up Dairy Queen! Good…read moreservice and the ice cream you expect. Off street parking but be careful when you show up because it is right of University close to 14th so can be a challenge to leave unless you want to turn right.

The dairy free dilly bar is atrocious! Service is okay but really add more dairy free options!!!!read more

We've been looking forward to this new Smokey Row location for a while. It's in the brand new…read moreHy-Vee Fast & Fresh but like the other Smokey Row locations across the city, has retained their signature look inside. We stopped in early on a Saturday evening for ice cream and to hang out on the empty patio with our pups. The patio is great as it sits down below the road with entrances from the street level, the parking lot, and some pavers from the far west side of the lot. The presumably new staff struggled to make the milkshakes, taking a good 20 minutes to make them with lots of coaching from my husband and stepdad on how to make shakes/what goes in a shake. Then the three we ordered were all wildly different in quality and consistency. Points for trying and I guess it's good no one else was around! We're crossing our fingers they get everyone trained up because having a Smokey Row so close to my parents' is great for a weekend treat. We also love they have a water fountain for pups and humans. As a heads up, check the hours! While they look open from within the Fast & Fresh, as of August they were only open until 8 on a Saturday. We saw many people try to go in after they closed only to end up disappointed.

Great service many different ice cream flavors to make shakes I would recommend also they have a…read morefast n fresh there too at fast n fresh there is this worker Jim he needs a raise.