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    2 years ago

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    4 years ago

    Always helpful people working there. I can find just what I need to repair or upgrade my home and property.

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    5 years ago

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    Ask the Community - Menards

    Kempker's True Value Hardware

    Kempker's True Value Hardware

    (1 review)

    Not all, but am unusually large number of Kempker's staff needs some customer service training…read more After repeated attempts to shop at a couple of their stores, I have left feeling rather taken aback by salespeople with attitudes. Usually small micro-aggressions, crabbiness, cutting off my sentences, and subtle rude comments. I have passed off all of that as the clerk having bad days (we all do, right?) but it seemed a bit more than what you would normally experience from a business. I work retail, so I understand the ins and outs and I try to be a good customer. My last visit this week at the Burlington store was the last straw. There is a woman at their Burlington store that is probably early to - mid fifties, brownish/gray wavy/curly-ish long hair who was a witch with a B to me. The guy working with her wasn't much better in attitude, but at least he didn't make matters worse like she did. I want her to know that her attitude, changes everything. If you come at a customer with the nasty tone you took with me, they just might bite back like I did toward the end of our exchange where you rudely cut every sentence I said off and responded in a snotty tone. I want you and your owners/manager to know that I walked out that day and promptly called your competition (another locally owned business) who bent over backwards for me and solutioned the same problem you complained to me that you had. They were kind, polite, and took care of the problem within an hour. The start contrast in how they solutioned the problem and were just simply KIND, changed everything for me. I left irate, but they quickly changed that. Simply they let me explain my situation without interuption, and were NICE. Because of you lady, I won't walk into another Kempkers again. I now know that apparently this is the M.O. of Kempker sales clerks. I don't have to beat over the head to know this is what I get when I go there. So... no thanks. And I won't be quiet about it. To the owners and management: Seriously. You have quite a bit of staff that has an attitude problem. Some of them I noticed, are actually family. Which is an even bigger turn off. I have several options. I don't need to go to you. My preference would be to support small, locally owned businesses, and there are still a few others around that can provide exactly what you do. I'll go there. Good luck. Have the business you deserve.

    Lowe's Home Improvement

    Lowe's Home Improvement

    (11 reviews)

    DO NOT order appliances from this sorry excuse for a store…read more My parents have been without a refrigerator for 15 days. They bought a fridge about 4 months ago and the fridge went out. Luckily they purchased the extended warranty, problem solved! *you would think* My dad called about the issue and was told they would receive a call back within 5 days. STILL no call. My mom calls and the "customer service agent" tells her to purchase a filter because that is for sure the problem. The filter she told her to buy doesn't even go to the fridge they bought. Lowe's says there is nothing they can do and they keep redirecting them to Frigidaire for service... but to no avail. The warranty they purchased was from Lowe's so that makes no sense. Everytime my parents call they call them by another name and they keep telling them to wait. Seems like a scam to me. Considering the fact that Lowe's is a nationwide company you'd think you could rely on their customer service. My parents are in their 60s (and in poor health). They are using their backyard as a fridge, thank goodness it's winter I guess so things can stay cold? So my parents are having to walk outside in negative temperatures anytime they want something to eat or drink. This is UNACCEPTABLE. Lowe's - you need to right this wrong before you have a lawsuit on your hands.

    Don't try and call, no one answers and even the automated teller doesn't work. I sure miss when…read morepeople answered phones.

    Menards - buildingsupplies - Updated May 2026

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