I ordered a refrigerator on line paying an extra $30 for express delivery for the next day. I waited all day and then checked the order status. It wasn't going to ship for a week! My food is in a set of coolers with blocks of ice. I called this store to see if they had this model in stock. They had only the display model and would not sell me that one. No other Lowes within 100 miles had one in stock. They did not have it in stock in the warehouse, so had to order it in to be delivered - thus the proposed delivery time of next week. If then. Never Lowe's again! read more

On 5/9/26 I placed an online order that ended up getting fulfilled by the Burlington Lowes store and delivered to my old address in Burlington. I was not aware when I placed the order that it defaulted to the old address. I called Burlington Lowes and they gave me the option of contacting the delivery company supplied me with phone number. After 4-5 calls i felt I was just going to have to absorb the cost without the merchandise. On 5/10/26 Tammy from the Burlington Lowes Store called me inquiring if I had any response contacting the delivery company. I reported to her that i had talked to several people and it was decided that it was my fault that my information was wrong. Tammy then explained to me that she had picked up the merchandise and was crediting it to my account! I was stunned that someone would help me out like this! The level of her professionalism was astounding. She was pleasant and understanding and, in this world, is a great asset. Believe me i will tell this story to everyone I know. Thank you Tammy. Your act of kindness means more to me than you will ever know. Kris Towlerton read more

DO NOT order appliances from this sorry excuse for a store. My parents have been without a refrigerator for 15 days. They bought a fridge about 4 months ago and the fridge went out. Luckily they purchased the extended warranty, problem solved! *you would think* My dad called about the issue and was told they would receive a call back within 5 days. STILL no call. My mom calls and the "customer service agent" tells her to purchase a filter because that is for sure the problem. The filter she told her to buy doesn't even go to the fridge they bought. Lowe's says there is nothing they can do and they keep redirecting them to Frigidaire for service... but to no avail. The warranty they purchased was from Lowe's so that makes no sense. Everytime my parents call they call them by another name and they keep telling them to wait. Seems like a scam to me. Considering the fact that Lowe's is a nationwide company you'd think you could rely on their customer service. My parents are in their 60s (and in poor health). They are using their backyard as a fridge, thank goodness it's winter I guess so things can stay cold? So my parents are having to walk outside in negative temperatures anytime they want something to eat or drink. This is UNACCEPTABLE. Lowe's - you need to right this wrong before you have a lawsuit on your hands. read more

Don't try and call, no one answers and even the automated teller doesn't work. I sure miss when people answered phones.

This store is a complete and utter disaster. Nobody that works here wants to help you, and will simply walk past you. Trying to get checked out is a challenge. If fact, everything at this store is way harder that it should be. I just moved to this area from Texas, and I miss my Texas Lowes terribly. Was a loyal Lowes customer for years, but not dealing with this store. read more

I decided to choose Lowes to replace the carpet in my home. I went on the Lowes website and picked out a carpet I wanted and then the website had me set up a time for measurements. The measurements were taken and then I received a call from Lowes on 4/2/22 that my measurements were ready and I needed to come in to pick out carpet and sign contracts for the carpet install. I headed to the Lowes in Burlington Iowa which is about an hour away. When I got there the young man working in flooring told me he did not know how to process an install and I would have to come back tomorrow when his supervisor would be there. I explained it was an hour drive and I was not interested in coming back tomorrow. He left to get someone to help. He returned with another man (may have been the shift manager), He asked if I had picked out carpet. I explained I already did so on the website before measurements were scheduled. He told the younger associate to help me pick out carpet and then come find him when that was done. I picked out the carpet in about 2 minutes and the young man left to find the other man. This took about 20 minutes in which I watched the young man walk from one end of the building to the other at least 3 times looking for the other man. (Do you not have a way to page someone in your stores?) He finally managed to track down this man again. He never introduced himself and several times mumbled things under his breath. It was clear he did not want to be helping me at that time. After several minutes on the computer he told me they did not have enough of the carpet I had selected and I needed to pick another. After another 20 - 30 minutes trying to select a carpet that was in stock he then tells me that to get free installation I need to buy at least $600 in carpet. So I then selected a more expensive carpet. I asked that he make sure to run this through my Lowes profile online so that I get my Military discount. I waited for another 30 minutes while he worked on the computer mumbling but not saying anything directly to me. He never asked me to choose a style of padding and was not aware that I had a choice in padding. Once we were done and the contract was printed I took it to the register up front to pay and a young lady waved me over to the self checkout. I showed her the paper for the carpet and she said that's fine. When I scanned the contract paper it gave an error so she tried several more times. I suggested that maybe this doesn't work in self check out. She tried for several more minutes reading through the pages before finally asking the girl at the register and she was told it wont work at self checkout. Once she took me over to the register and we got that started she asked me when I would like to pick up the carpet. I said "you are installing it". She responded rudely "well it's asking me when you want to pick it up". She then walked off and came back a few minutes later with the guy who "helped" me in flooring. He showed her what to do, not saying a word to me, not even a apology for the inconvenience. Once that was all done she told me the price was over $1600! I thought I was supposed to get free install! At that point I was frustrated and just paid and left. They called to do the install on 4/20/22. I was told the installers would arrive between 10 & 1 and they would call 30 minutes before arrival. I took a vacation day from work. at 12:45 pm I had not received a call so I called. I was told that I was 2nd on the list and put on hold so he could contact the install team. 20 minutes on hold and he returned and said he was not able to contact the install team but that I would get a follow up call from someone in another 20 - 30 minutes. An hour later and I still had not received a call back. Then I got a call from Lowes and the lady said she was calling to see how my install was going! I explained that it wasn't going because they are not here. She at least apologized. The install team showed up around 5 pm. They asked me to confirm the carpet and pad were correct. I told him the carpet looked right and I wasn't given a choice on the padding. He told me "Oh well you got the good stuff, expensive". They only needed to put tack strips down in the bedroom. The living room had old tack strips from the previous carpet and they reused those strips. They did not put any transition strips at the 3 doors and 1 room transition and just left the cut carpet edges exposed at the transitions so that the carpet can gradually come apart at the edges. read more

ordered a door six months ago. delivery date changed 6 times. Lowes did a good job informing me the first couple of times, after that nothing. When i call to check up, they tell me it's corporation, not them. I get supply chain issues, but the lack of communication is subpar. read more

Ordered carpet and the installers left horrible greasy handprints all over the newly painted walls. Not just here and there, but lots of handprints, in every room. My painter is a professional painter who deals with large projects and he said he had never seen anything like it. Plus they left big gouges in the woodwork around the doors. Lowes took no responsibility. They said it was in my contract that these things can happen. A word to the wise: watch your installers like a hawk! So, I agree that once your order is placed, Lowes is done with you. Watch your installers like a hawk! read more

We encountered the WORST customer service we have ever experienced in ANY retail store EVER. The staff made it a point to avoid us as we seemed out help to load a very heavy (184 pounds) piece of furniture. When we finally got an employee to help, they were obviously annoyed and rude about having to help us. When we got to the cashier she told us she couldn't bring us up and sent us to customer service, who then demanded to know why the cashier sent us to her. It was absolutely appalling customer service. We will never return to this location. I'm sure the staff won't mind less people to deal with. read more

I tried to call the electric dept at Lowes. I kept getting put on hold and no one ever answered. I finally got ahold of the operator who told me no one was in electric tonight (thursday 5:30). Lousy way to run a business read more

The service is as bad as it gets. I've called numerous times and had many visits to the store, their sales team does not get back to you. They don't care about money spent, as soon as your order is placed they are done with you. Then you are at the mercy of whoever they outsource to you. By the way, it usually takes numerous attempts just to get someone to speak to you when you call. Never mind visiting the store and trying to find someone to help you. You go to Lowe's for the convenience factor and they fail miserably in that department. Horrible service and I'm sad they got my money because it validates them to give terrible service to the next client. Good luck! read more

Do not order from this store!! They admit they do not have installers available and have no idea when they can schedule?? Are you kidding me? I have had problems with them in the past but am so mad I had to report this time. Save yourself the hassle and shop at Menards!! read more

I am still shaking my head over this. We bought a stove, refrigerator,and dishwasher at Lowes in Burlington on Nov. 11,2018.It took 2 & half hours to get this feat done .Why you ask,because they kept screwing the paper work up.We were paying cash ,but if we applied for a Lowes card we would save $300.00 Hey great I am all for saving $300.00.We finally get through all the paper work cost for delivery and installation fees ect. out the door we go.Trying to be efficient for them told them they could deliver it all at the same time knowing they had said it would be a couple weeks to get refrigerator out of warehouse.About a week goes by get a call the guy wants to bring dishwasher and install it told him the deal,but he wanted to do it anyway ,okay.So now we have dishwasher.One week two weeks three weeks go by we have received our CC bill needed to be paid by Dec. 9th or you pay that ridiculous 27% interest.Called Lowes about when stove and refig would be coming no one really new anything said it was still setting in warehouse they thought. Called CC company they extended payment for a month.Waited two more weeks called again no one had a delivery date yet. Then Lowe (pun) & behold I get this call They are here can they deliver them Wed.Asked about what time, they did not know because it was a add on delivery and they had a full day.Well it ended up I was first on the list (surprise)Bought Nov.11th received Dec,19th.When the guys hooked stuff up they handed me a cord for the stove told me to take back to Lowes and get my money back. Today we went to Lowes took cord to customer service told the people what the deal was. Yahoo, could not find us in their system. Well after the 10th time asking me for my phone no. that had not changed from the first 5 times she has asked me and they had not seemed to have a problem calling me on.Nada!!!So here we are again killing time at the service desk. Had enough, went and looked at vent hood we went in there for stopped at service desk on the way out,wrote my address and phone no. down told them to send gift card when they figured it out. Guess what? Got home got phone call that I needed to activate the credit card so they could see if they charged us for it.What!!! look at your print out that I waited 2 and half hour for lady. They should be happy told them to keep the cord I was just doing what the installer told me to do.All this for $20.00.REALLY!!!Well I have a $150.00 gift card that I need to spend guess I will try the Davenport store, seem to spend all my time at the service desk in Burlington.Crazy!!I wonder if Menards would do a buy out of my gift card. read more