Tiffanie was the funeral director that handled my husband's…read more funeral. I must say, she did an outstanding job! She was very efficient and professional. Tiffanie was very compassionate and kind helping us during a difficult time.

The service was not recen, but with all of the other post, I feel like our experienc, still needs…read moreto be read- "This place deserves less than one star. I only gave 1, so they would be flagged. My Aunt purchased her policy years ago when this was a decent place, so they made no money for her service(ha), Tuesday, April 20, 2021. She passed away Monday, April 12th. Her body was taken to that horrible place, that night. I thought they would contact me, they had all my information. About 11am, Tuesday I started calling them, we left message after message, I did not talk to anyone until Thursday and we set a meeting for the next day. I thought we were set, I thought that's why we had a meeting to plan a service(ha). We got there early for viewing, to see her casket. SHE WAS NOT THERE. Her body was in Millington, TN at another home, about 30min away, they had to go get her!!! Family and friends were arriving before they returned with our Aunt. We had no pictures(couldn't get the video player to work), no sign in book, no program hand outs, the music we requested was not prepared and they asked me 11min before the service, what songs did we want, they were googling on their phones to find our list. We gave ALL our request at our meeting 5 days prior! At the end, I asked for a hand out, to put in remembrance book, they had not printed them!!! The 2 inexperienced employees, that conducted the service, worked as hard as they could with what they had. Helen Ponder, the director we met with, was NO WHERE TO BE FOUND! She was at the funeral home in Millington, meeting with a family. I'll bet all I've got, this family was paying $$ out of pocket. I respect that families must have meetings to plan for their loved ones, i believe theirs should have been at a different hour, Ms Ponder should have been at our service- she forgot. I asked for the director, Josh- somebody, to please call me with an explanation or perhaps an apology, today is May 19, a month later, no word to this day. The ONLY thing Helen Ponder did for her, was get the Military Honor service, she served in the Army. This was amazing, I'm very grateful to the Soldiers that honored her. No one deserves to be neglected and forgotten about, this place is horrible and should be shut down. Helen Ponder and Josh ?? the director should be held accountable. My Aunt deserved better.

Linda Rachel's was so helpful with our burial plans. She is so knowledgeable and informed about…read morewhat is required at planning your funeral. Please send your friends that need her services now and in the future.

Immediately upon arriving in Memphis, we went straight from the airport to the funeral home, where…read morearrangements were made for us to visit my mother in law. In the days that followed, we returned to finalize the arrangements and had the privilege of being assisted by Charian, Matthew, and Alex. Each of them was kind, patient, supportive, and incredibly thoughtful throughout this painful process. I asked Charian if it would be possible for us to visit my mother in law one more time before returning to California, and she went above and beyond to make that happen. Most importantly, my mother in law was treated with respect, kindness, and dignity, which meant everything to our family. Honoring her wishes, she will be cremated, and Charian is coordinating the arrangements for her to be delivered to us in California. Matthew went out of his way to console my husband and offered him words of comfort and strength during an incredibly difficult time. Alex was also attentive and professional, ensuring that every detail was handled smoothly and respectfully. In addition to the exceptional care we received, the pricing was very reasonable and transparent, which brought us peace of mind during such an overwhelming time. Our experience was nothing short of excellent. I highly recommend Memorial Park Funeral to anyone facing a difficult situation, especially when your highest priority is ensuring your loved one is treated with the respect and care they deserve. Thank you, Memorial Park Funeral, for your compassion and support during this challenging time.

Called Serenity this morning tried to get address, because it was requested on documents needed for…read more85 year old mother-in-law. Mother-in-law does not have internet, computer or cell phone. After talking to manager, they refused to give street address and said i can find it online. Very easy to understand why a 2 star overall rating is what they have. My guess, it will probably go much lower.

*long review The grounds are well maintained with flowers, a…read moremanicured lawn and ample space for parking. There are three chapels available for services (livestream is at your request only), and a spacious well lit area for the repast. A funeral is expensive, and I like that Serenity offers several packages to choose caskets, urns, limo service, flowers, programs, meals for the repast, and other preferences for your service. **Note that programs and burial services are through a third party. The cemetery is your choice and there IS one less than 5 minutes (literally 3 right turns) from Serenity. The programs were well put together, and you review before the final print. You also preview the body before visitation, and the mortician did a BEAUTIFUL job! My significant hangup with Serenity is the lack of organization amongst the staff. The staff was friendly, but with every visit we had to speak with a different person. This made for significant slip ups on the numbers, missing our same day burial date (even though it worked out in the end), misinformation on updates, program reviews, and information with the cemetery that was thankfully caught by us before signing the final copy! I believe having ONE liaison would've been best to keep information timely, accurate and give us as clients more confidence in the employee. Despite the lack of organization with the staff, the service was amazing. It left a great impression with us, the family and other guests. The chapel was beautiful and she looked gorgeous. The repast was classy and food excellent. I consider the experience with the staff a lesson in how to plan for next time. I'll leave a few tips here: 1. Know what the person wants before their passing. Awkward, but the guiding light for planning and budgets. It's VERY easy to let your feelings write the checks. Remember, it IS a business. 2. Take a friend or family member(s), preferably with funeral planning experience and knew the deceased. Serenity also has sample obituaries so you can see sizes and how the colors look on print. 3. Stay on top of information, even if you have to go over it again and again and again before you sign a final ANYTHING!

Saying goodbye to a loved one is a sorrowful moment we all experence in life. But it doesn't mean…read morewe can't celebrate their life with a service. Memphis Funeral Home & Memorial Gardens offers their best where loved ones can hold their wake in one of their chapel rooms with a projection screen & projector available to show us the best of times our loved ones celebrated life with us through slideshow imeragy and video. The staff here was incredibly kind & had everything organized & arranged when it came to holding service for our beloved classmate we hold near and dear to our heart. When it comes to their cemetery grounds they are well landscaped. I would say I hope I never have to come here again (I say that with all funeral homes) But death is inevitable & when it comes time to lay another loved one to rest. I would entrust them with their services in the future & would recommend those looking for a place to hold their wake. I hope this review was helpful & to the yelpers reading this may your loved ones rest in peace. Namaste Be sure to like them on FB & tell a friend https://www.facebook.com/Memphis-Funeral-Home-and-Memorial-Gardens-193164580717355/

Avoid having Aaron Hazen as your funeral director. When funeral arrangements were made for my Mom,…read moreI had ordered a fingerprint keepsake necklace. I've been asking about an update on this necklace since it's been almost two months since she passed away. I finally received a call back today with a BS apology and an offer for a refund because they didn't bother to get her fingerprints to make the necklace. I'm totally devastated at the lack of care and concern from this funeral director. This isn't a "I lost your luggage" or something small. This is a keepsake that I could reach down to my necklace and be able to feel my Mom's fingerprint. Angie; his manager, states she's already disciplined Him this morning. Oh wonderful, a slap on the wrist for wrecking someone emotionally and failing to perform his job properly And causing family undue stress and emotional devastation all over again. This funeral director's care and concern for the lost loved one and family should be top priority when in the funeral business. They also placed her marker without calling to let us know her marker had been placed. This devastated and upset my stepdad when he went out to visit her and not expecting the marker to have been placed. Corporate has been contacted because the BS I'm sorry and. You'll get a refund doesn't cut it. If you can't perform your job correctly for something so devastating to a family, you don't deserve to work there and handle such sensitive business. Thank you Aaron Hazen for breaking my heart all over again because of your lack to perform your job correctly.

The service our family received was genuine, friendly, efficient, accommodating, professional, and…read morevery different from the fake plastic, used casket salesmen at the large businesses offering these services. My dear aunt taught me early, "If you can't say something nice, then say nothing at all." I have nothing to say at all about Memphis Funeral Home on Germantown Street. Gene, thank you so much. The Niece from Atlanta

I DEFINITELY would NOT recommend this funeral home! My father passed away 2 and 1/2 months ago and…read morehis ashes were to be shipped to me. I was told there was a $50 charge for that and as soon as they received payment they would immediately send him. I called a week after mailing payment to make sure they received it and yes they did, but they could not ship him because they "ran out of special shipping boxes and had to order them." Ok, that's fine....two weeks later...no shipment, so I called again. "We got the boxes in, but you'll never believe this...we ran out of labels! And those have been ordered." Still waiting....cremated remains have yet to be shipped. My take on the whole situation is that they need the extra money and they'll take it any way they can get it....$50 at a time.

Beautiful facilities best service very affordable, respectful quality service, one of the best…read morefuneral homes in the mid south help make the burden easier the set up was extremely nice, warm and welcoming staff

From the owner: High Point Funeral Home and Crematorium offers a range of services at affordable price points…read more Whether you choose funeral or cremation services, there is something for everyone. Full-service funerals include visitations, funeral ceremonies, and graveside ceremonies at the burial sites. If you would like to skip the extras and go straight to burial, that is no problem. Similarly, cremation services can include a memorial ceremony where your family can gather in a formal setting. Or you can choose cremation as a standalone service in direct cremation. Military honors and veteran services can always be implemented into the services, with the funeral planning team filling out all the necessary paperwork. As you are finalizing plans, be ready to choose urns, vaults, memorials, and caskets. The planning team can guide you through these choices, as well as plan for any other costs that may come up during the process.

We met with Miss Charian and she was a beacon of light during this difficult time. She went over…read moreall our options and helped us navigate our choices with no "hard sale". She was funny as well and lightened up the process. She told us she's from a third generation of a funeral director family.

Excellent services. Very compassionate. Professional all the way. No sales pressure.read more

A huge thank You goes out to this funeral home. For my mom's funeral Charian was our funeral…read moredirector and she was personable, compassionate and understanding through this difficult time. She explained everything, made sure she had everything in order for us and was an all around All Star. HIGHLY recommend. Thank You all again

My wife lost her mother a little before Christmas and we used M. J. Edwards Stage Road Chapel for…read morethe funeral. These guys were outstanding! Setting up a funeral is nothing anyone looks to, but it is a part of life and a tough part of life, so it is wonderful when there is someone who takes good care of those who love someone and they really provide outstanding service and are understanding. The funeral home was very nice, the bathrooms were clean and everything went very well. Whoever did the work on my mother in-law did a beautiful job, she looked wonderful during the wake. The following day during the procession M. J. Edwards Stage Road Chapel provided us two limos to our home, then to the church memorial service and then drove us to the West Tennessee State Veterans Cemetery in Memphis, Tennessee and then drove us back to our house. Seriously, these guys were outstanding. I will stop at there. If you are looking for a wonderful funeral home. I would highly recommend these guys for your loved ones. They truly care. [Review #571] (51st Review of 2018)

Hey Dan... thanks again sir for such a pleasant experience. You and your staff are A1. Thanks for…read morehonoring momma's wishes and making the process much easier for her. I pray continued success in business and personal life for you all. Thanks again!

From the owner: Smith Brothers Funeral Home assists families from the arrangement conference to final disposition…read more Plan ahead with a pre-need arrangement, burial expense coverage, term life or whole life insurance policy. Call the office for a quote or message us on Facebook.