This funeral home is very slow at processing request. Yolanda was poc for my deceased brother remains. She is not customer friendly. The process of getting in touch with Yolanda was complex. I finally made contact with Yolanda after she had been out of the office on personal matters. Yolanda was unprofessional, rude, disrespectful and dismissive. Yolanda verbiage while speaking with me on the phone was unpleasant and she lacked self control in inserting herself into family issues that is not her concern. No one asked her opinion on anything pertaining to the situation although her distasteful opinion was given. Customers have the right to choose the facility that will best serve their loved one and Yolanda and her nasty attitude towards me as a family member was "disrespectful." Hopefully Mr Love will replace Yolanda with someone that has more decorum and respect for their clients. Better yet send her to a customer service class, no one wants to deal with a trifling person in times of grief. read more