Ale and her daughter did an excellent job cleaning my house this morning. They were on time and took extra effort with details. I appreciate their hard work and them finishing on time. They were very easy to work with. I would love to have them back going forward on a regular monthly basis. Thanks, Michael Jackson 385 Walnut Trace Drive Cordova, TN 38018 read more

Memphis Maids went above and beyond to remedy the issue I had two weeks ago. The cleaning we received today was incredible and very thorough. Steven went out of his way to fix the issue. Many thanks! read more

These maids were too much drama. They showed up 3 hours late and said thye were goning to work for 3 hours! I paid for 4 maids for 6 hours works..I am neber booking them again. What liars and rip offs! Disgusing work done when I did nt even have furniture All they needed was to dust and mop! Seriously! read more

Summary: They were one of the best discoveries I made in Memphis. When I was living in Memphis, I had a situation where someone broke into my apartment when I was out of town and trashed the place. It looked like John Belushi came back from the dead and reunited the cast of Animal House within my apartment. They didn't steal anything...just had a party and left garbage EVERYWHERE. Yes, even in the toilet. Well, my landlord wanted it cleaned right away. With work and everything that was going on, I didn't have the hours and hours I knew I would need to clean the place to their desires. So I hopped on the internet. I'm not rich. Not even close. So when I saw the so-called "elite" places and their pricing I was discouraged. Then I found Memphis Maids, the prices were very reasonable, and I thought I'd take a shot. My "maid" made the place look better than I thought it could look... So that started a two year relationship (even when I moved from one side of Memphis to another) of Memphis Maids taking care of my apartment every few months. They were on time, dependable and followed through with everything they said they would do. Bottom Line: If you want a place so clean your mom will be embarassed about how she cleaned your room as a kid, call these guys. read more

I'd been down for the count sick for about a month. During that time, my house was a train wreck. My husband attempted to clean but his clean was no where near my clean. We knew we'd have family and friends over for the day after Thanksgiving so we figured we'd give a "maid service" a try. After lots of research, we came across Memphis Maids. We were super excited to have them come out. As you can imagine, we had a lot of clutter to build up during the five weeks I was sick. Upon speaking with Steve, the owner, and booking an appointment for the Tuesday prior to Thanksgiving, we began to declutter. Our original appointment was scheduled for Tuesday (2 days before Thanksgiving) at 8:45am. The appointment time comes and goes and we still didn't have anyone at our home. (SN: I am a stickler for promptness. If dinner is at 8:00, I'm there at 7:59.) After eating about 30 minutes, I call the number listed for the business. Steve answered. I explained to him the situation and his response was quite perplexing. He says that the cleaner he'd scheduled for us, Lorena, had an ill child and would not be able to make it. Naturally, I'm puzzled because I didn't receive a phone call, text, or the likes explaining this to me. I had to wait and reach out to the company to be informed of this information. Steve goes on to apologize and tell me he didn't call because he was working to get another cleaner scheduled and put to my home later that afternoon or the next day (Wednesday). This is my issue #2: Steve didn't ask if we had other plans or would even be home that afternoon or the following day. Once again, I explained to him that I'd be having company at my home on Friday afternoon/evening and that we had to figure something out. Steve informs me he'll keep working to find another cleaner and will call be back. Wednesday afternoon grills around and we still hadn't heard from Steve. At this point, I'm frustrated and concerned so I reach out to him. He tells me he can have someone at my home Friday morning. Cool. (Once again, I had to reach out to him; never heard from Steve until I called.) Friday morning rolls around and Maria shows up to our house...ON TIME. (We live in a very modest 1693 square foot home.) Perfect?! Definitely not! I give Maria a quick tour (because we live in a mansion ) and she gets to work. My husband and I ran some errands while she was working; we didn't want to find ourselves in her way. We return home around noon. The house smelled super clean but it the chemical smell was really strong. I'd previously discussed with steve my desire to have green products because I have asthma and can't usually take the abrasive scent, but I guess that was one detail overlooked. Maria has moved furniture and vacuumed...on the surface the place shined. When she left, however, she failed to put anything back in its place. So, instead of prepping for the party we were about to have, my husband and I had to move furniture, dust (there was tons of dust left behind), clean the bathroom (sink hadn't been cleaned and toilets were half cleaned), vacuum the furniture (there's no way this was done), re-dust the blinds & tv stand, and clean & make the guest room bed (we assumed this would've been done--we made ours before we left [habit]). Besides half dusting, mopping, and sweeping, we couldn't see much that had been accomplished. Hindsight is 20/20. Needless to say, we won't be using Memphis Maids for our cleaning needs. I had to clean before the clean and after the clean. This isn't something I was expecting from a cleaning company. We paid $99 for four hours of cleaning. If the job would've taken longer, we would've paid whatever overages there were. This option wasn't presented. This experience has made us want to exhaust ourselves and clean the place on our own. Together, we'd do a much better job and it'll be done to our standards. read more

I have used Memphis Maids for about two years. Like any other business some who come to clean are better than others for different reasons. I now have a young woman who does a good job to my satisfaction. Hopefully, all will keep going well. I'm fairly fussy and I like what isn't seen cleaned in addition....some called it detailed, and my present worker comes fairly close and is careful. The owner Mr. Steve Evans, has well accommodated me listens to my concerns, and has worked with me trying to suit my needs. He is pleasant and professional which is a huge help, especially, in cases when I wasn't quite satisfied. I intend to stay with Memphis Maids as long as my cleaning needs are met. Give them a try. My 4 rating is only because I have had a few cleaners who were not dependable nor as detailed. To date this has improved. A new maid has been reassigned to me. I try not to complain unnecessarily but I do when an issue needs to be corrected. So far, good. read more

We have used Memphis maids and had fairly good experiences. There were some issues, like my bathroom sponges kept disappearing. However, this last time was just ridiculous. For starters, they didn't arrive at the agreed upon time. Once they arrived they got started, they used my vacuum cleaner instead of their own ( did they not bring their own?). Then I was working on my computer upstairs and all of a sudden, my connection goes offline. I go downstairs to see one of the geniuses had walked past no one, not two but three unoccupied electrical outlets to just unplug my television and router to plug up the vacuum! When I walked down and just unplugged the vacuum and plugged my router back up, she got this silly look on her face. I told her you unplugged my router. The cleaning was pretty good but when later I had to play my favorite game after they leave of " where the hell is it?", as I looked for pans and other things ( this will come into play momentarily). I was here so they could have asked where some objects went. When I opened the cabinets where we keep our child's plates and cups I found things just literally thrown in there. They didn't even take the time to place it in there neatly. Then later that day, I was preheating the oven and after a few minutes, I smelled something burning or melting and upon opening the oven, I not only found several pots and pans but also the plastic splash guard for the microwave, which was now melted. Who in the world would put that in there? The last straw was today, when I was going to clean my and my son's shoes for an upcoming trip. I looked for my cleaner, as it wasn't where I left it. I found it thrown in a drawer, but it was thrown in there with the top opened. A person with 2 brain cells could have seen the top was open, as I was using it. At any rate , all the cleaner ran out and got all over the contents of said drawer. This is the type of incompetence is why I won't be using them anymore. read more

Went away for the holiday and wanted my house clean when I got home, so I called Memphis Maids. Wow, they did a fantastic job. I have had many housecleaners over the years, but this one is by far the best. They even went out and cleaned my screened in porch, and this is December - it was dirty out there! Not only was the house cleaned to my expectations, but it smelled good too. How nice to come home to such a sparkling clean house. They are also very competitively priced and a pleasure to do business when. Highly recommended. read more