2 months and I have not received my uncles remains or death certificates. Was told every week they…read morewere sending it out. Left several messages that were never returned

A very disappointing experience. I travelled in from out of town to take care of funeral…read morearrangements. 1) When we met with Lupita, she said I could view the body, but at the end of the meeting she said I couldn't because the person responsible wasn't there. 2) Lupita said she would call to set up a time but did not. When I called the next morning, she said she had called and set up a time, but I missed the time. Lupita said she would call me back, but never returned my call. I was unable to view since we had to leave the following day to get back to work. 3) We were not notified that there was a delay in both the cremation and obtaining the urns; I called about a month and a half after cremation and urns were supposed to be completed/ready. I was told Lupita no longer worked there and was asked if anyone had notified us of the delays. No one had; I was told it would be another two months before the urns would be available (supply issues for the specific urn ordered). The representative indicated they would reach out to me to confirm a time to mail the urn to me at their cost (as Lupita had not told us there was a cost for mailing the urn (Postal Service regulation) 4) It has been another two months, so I called back three times here just this past week and did not receive a call back. I was notified by a relative that they had picked up the urns. (I presume Callaghan's had called the relative and not me) So, Callaghan did not honor their commitment to mail me the urn. Since we do not near Livermore, it may be some time before we can get up there to pick up the urn. I see that BBB has given them an A+, but I would suggest shopping around as in this instance, they were not caring, concerned or committed to even keep me in the loop as to what was happening and honoring their commitment.

This has been such a heartbreaking experience having my daughter buried here. This cemetery is…read moreextremely insensitive and lacks compassion towards those grieving and their loved one's graves. First off, they originally sold us a plot they had already sold to someone else. They leave filing cabinets filled with people personal documents unsecured and accessible for anyone on the premises to go through. They will rudely/ spitefully throw all your loved ones items away that are left at their burial site without even letting you know. They will harass you as you visit your loved one's grave and try to intimidate you with their landscapers. So many plots have already been risen, shifted, and poorly placed in the ground. I honestly wish we never chose this cemetery!! Save yourself a lot of grief/ frustration and choose a different cemetery!!! Homeless people frequently come here. People often drinking and allowed to do as they please. The squirrels can be a huge nuisance. They told us when we chose our plot location a bench would be put in but never has and it's been 4 years. If you want a cemetery to visit to view historic grave sites I will say this cemetery does have quite a bit of historic stones to view but if you're looking to bury your loved here, definitely find a different cemetery. This place is very poorly managed. You are very restricted as far as headstone designs and sizes. Documents are not filed or kept secure so your personal information is at risk of getting in the wrong hands or lost completely. It's a shit show to say the least and it's shameful how they treat those that grieving. Sadly, I avoid visiting my daughter's gravesite because every time I have come here has been extremely heartbreaking to see how they have treated her site and what they have done with her items. They don't even want us placing flowers! It's absurd!

I don't know if the Yahoo "Woohoo as good as it gets" is quite the rest sentiment for this setting…read more However, my Dad recently passed away. My parents moved to CA 3-1/2 years ago and my Dad was very ill. He felt he needed to get things in order and spent considerable time looking at places for final "rest" both for he and my mom. Thankful and by miracle he got off hospice, then home health and lived a very decent and happy life for 3 years. He was very happy with his interactions 3-1/2 years ago with Roselawn cemetery and had picked his columbarium space. I didn't see it with him at the time, but knew the location which I liked and the photos he showed me were very lovely. Sadly, my family and I have now had to interact and involve ourselves with placement of my Dad. I've had several phone calls for various reasons and always had pleasant and receptive conversations. After hours, I've always been called back with a direct answer. We had to set a time to bring my Dad's "remains" and it was so very respectful. I am sorry I don't recall the gentleman's name that helped us. He was respectful of our wishes as to time we needed, etc.. I just feel our family, my Dad and other's nearby with attending needs were all addressed so carefully and respectfully. I am very thankful my Dad chose Roselawn Cemetery in Livermore as a final resting place for he and my Mom.. with a choice of myself in the same location depending on needs when that occurs. It's not something we want to do, but I am thankful that this process was made so much easier here.

A blessing to have such services for the Muslim community. And u don't ever realize it until u need…read moreit and have to use it for your own. Very peaceful and quiet here. Truly a time for remembrance. They also have restroom facilities nearby and a space to pray. Allah reward the efforts of those creating and maintaining this. To the point of speeding, Laughlin Rd is one I have generally seen passersby speed on. Visitors attending this site usually must slow down in order to turn in bc it can be easily missed. And I'm not so sure calling the place of business in attempts of ordering them to somehow control how their consumers should behave is a responsibility on their part, just as it wouldn't be for any other business. As a general rule, all visitors should slow down and be respectful of the area. Although this sounds like a problem for Laughlin Rd itself whether the site is here or not.

so blessed to have people that are taking care of the Cemetery. It's alot of hard selfless work…read morethey are doing.

A business revolving around loss and grieving requires a unique sensitivity, warmth, and…read moreprofessionalism. Monte Vista provided a great deal of comfort and care to our family, specifically through the efforts of Armando and Andy. Armando maintained consistent, clear communication with my family as we lay our beloved father to rest. With a heart full of gratitude, thanks to Armando, Andy, and the team at Monte Vista. We were able to hold a beautiful remembrance, and find comfort in the hardest chapter for our family.

We are deeply grateful for everything Monte Vista Memorial Gardens did to help bring our uncle and…read morecousin, Lt. Thomas V. Kelly Jr., home and to honor him in meaningful, dignified, and compassionate ways. The care, creativity, and dedication they poured into every detail--coordinating Tommy's return from the San Jose airport, organizing the Sunday lying in repose at their beautiful Livermore location, including the moving tributes by the local fire departments on the way, the funeral service, the procession through Livermore, the service at St. Michael's Cemetery, the press outreach, and help with the reception--was extraordinary. Their work reflected not just professionalism, but generosity and heart. They made us feel supported, seen, and understood during an emotional and significant weekend for our family. We are especially humbled by their offer to name the veterans memorial section at Monte Vista in Lt. Kelly's memory. We understand that T.W. Starkweather is the one with the vision, and we are deeply grateful to him for this honor to Lt. Kelly. This gesture speaks volumes about the care MVMG extends to the families they serve and their deep respect for those who have served our country. The kindness and efforts they extended to us will stay with us always. They helped us welcome our relative home with the honor he deserved--and gave our family a lasting sense of peace and pride. The family of 2Lt. Thomas V Kelly Jr.

This was the absolute worst experience. My father passed Nov 17 and had a prepaid cremation. It…read moretook 2 plus weeks just to get a hold of someone after many calls- leaving messages and emails, to no avail. I finally went to the office and was given a litany of excuses of why we didn't yet have a death certificate. My sister also left messages, over 6, and emails- none were responded to. My sister had left 3 more messages with no response so I went by yesterday to find out what is going on. The manager was very defensive and didn't want to take responsibility for anything. She said she talked to my sister that morning- she didn't- she left a message saying that the certificate was sent to her house in Santa Cruz- WITH the ASHES!!!!!! In the mail!!! We were supposed to pick up the remains in Santa Rosa. She had stated 3 plus weeks ago that the certificate would be sent overnight. That never happened. It is now Dec 30 and the Certificate and remains have not been delivered. Very unprofessional to say the least. I urge anyone thinking of using Neptune in Santa Rosa, CA to find another service as this one is horrible!! There is something very wrong with this branch I wish I could give a rating with negative numbers.

Sammie and Laura were wonderful to work with. They were helpful, knowledgeable, respectful,…read moreunderstanding, transparent and available. My biggest compliment in one word: Easy.

My wife passed away in September of 2023, and is buried at this cemetery. We were told it would be…read more6-12 months for the headstone to arrive. In August of 2024, we were notified that the paperwork had been lost, and that it was never submitted, and that they would need to start over. I asked by email if it could be expedited, and was ghosted (zero response). I tried a second time, and again got no response. It's now three months later, and I called, and still no headstone. They told me it would not be done until March 2025. My wife has been in an unmarked grave for 15 months now, and it will be at least four months more. This is absolutely unacceptable.

If I could give them zero stars I would. I will start at the very beginning. Our consultant…read more(Jennifer) apparently wasn't aware that the church (St. Michael's Catholic Church in Livermore) doesn't provide funeral services on saturday. After we were notified, we then chose another day for the services. The people who assisted with the prayer service were very unprepared. They asked a family member to get help from the visitors to actually get the casket out of the hearse. (I know, unbelievable right?). They didn't have things set up in the church (photo of deceased). At the end of the prayer vigil they took the casket,all of the flowers (there were 12 standing arrangements) -!: the photo. The next morning the Military Honors were scheduled to start @ 9:30 am with the funeral starting immediately following. The Military Honors were a joke at best. There were 2 gentlemen who were performing that part of the service and seemed to be very unorganized and you could hear the one guy instructing the other gentleman what to do. They never played Taps. I have never ever been to a Military Honors ceremony in which Taps has not been played. The family was told since they were asked on a short notice that they were unable to play the song. Strange since the correct paperwork was provided to the funeral director at least 10 days prior to the scheduled service. The lights in the church weren't even turned on until after the guests arrived to pay their respects. The funeral assistant was not dressed properly for a funeral service. He had his shirt tail hanging out of the back of his jacket. (Kind of disrespectful and unprofessional) in my opinion. My daughter and I went to the county recorders office to pick up copies of the death certificate only to see that the funeral director had sent in incorrect information for the death certificate stating that there was a registered domestic partner and listed the girlfriends name (which they are were not anything other then boyfriend and girlfriend) and had also spelled my daughters name incorrectly and provided an incorrect address her as well. After yet another delay in getting this corrected (date of death 2/22/24 and we finally got the amended death certificate on 3/29/24) we were finally able to obtain the amended death certificate along with the urn on March 29. (her father passed away on 2/22/24). My daughter then contacted the mortuary to schedule the burial. They had talked about a couple of dates and had decided on 4/18/2024 @ 11:00 am. I was able to get in touch with the local VFW chapter out of Pleasanton who were very helpful and willing to come to the cemetary to give her father the proper Military Honors send off and arrived at St. Augustine's Catholic cemetary to do so only for us to find out that this mortuary company once again had dropped the ball and didn't dig the grave for the proper burial of the urn. (They said this was not on their calendar but did send out a confirmation email) It is unbelievable how they could possibly make so many mistakes and errors to one family during what has been one of the difficult things for us to deal with. You can't even make this stuff up! Not only are we grieving the loss of a father and best friend we also have to deal with the complete and utter disrespect from Catholic Funeral Mortuary Services. I would highly recommend looking for another company to handle the end of life arrangements/services for your loved one. (PS I hope I have included everything because there is an awful lot)

The whole team at Graham-Hitch Mortuary are great. From the receptionist, to the director, to those…read morewhole helped during viewing and funeral service and everyone in between. I was very happy we chose this location to honor my father. During a difficult there is so much to do and think about it and Graham-Hitch's team helped make the process as smooth as they could. I can't thank the team enough for all they did to help us.

I've lived in Pleasanton 24 years and this was my first time coming to a celebration of life at…read moreGraham-Hitch Mortuary. I came today to pay respects to a friend who passed away too early. Graham-Hitch has a beautiful chapel inside and is very peaceful. The lobby is spacious and was perfect for displaying photos of my friend's life. It was a great memorial service for my friend. Rest in peace brother.

Losing my brother is a pain that still cuts incredibly deep, but I'm truly grateful for the…read morecompassion and professionalism shown by Berge‑Pappas‑Smith during one of the hardest weeks of my life. From the initial body collection through the funeral service itself, their team helped shoulder a burden that felt impossible at the time. Ian, Michelle, Andrea, and Fabian were all kind, attentive, and deeply respectful throughout the entire process. Being able to have everything coordinated and completed within a single week was nothing short of a lifesaver, and their willingness to open early for us was an extra act of kindness we won't forget. On the day of the service, all of the flowers sent by loved ones were beautifully arranged, adding a sense of care and dignity to the space. Death is never easy to accept, and navigating logistics while grieving only makes it harder. While no one can ease the loss itself, the people at Berge‑Pappas‑Smith made an incredibly painful experience more manageable through their empathy and support. For that, our family is sincerely thankful.

We had a Memorial Service/ Celebration of Life for my dearly, departed father. First off, I was…read moreimpressed by the photo gallery of Berge-Pappas-Smith's "Chapel of the Angels." Seeing it in person did not disappoint. A beautiful, humble, nicely gardened funeral home. Lots of parking, lots of greenery. Even more beautiful in person. Gorgeous chapel with a view of a lush garden. Very private, not huge, but good for a medium/large size gathering. Best fit for 30 - 100ish people. The staff were incredible and incredibly kind. It's a family owned business, and it is clear that they have pride in the business with good reason. Sam was our point of contact and director and he did such a wonderful job both in explaining the process and kindness in his guidance from start to finish. Ian, Art, and everyone who helped is with the day were wonderful. A wonderful day & so happy we chose BPS COTA for this occasion. Highly recommended.

Respectful, prompt, and professional from the customer service team all the way to the owner. In…read morethe most bleak and sorrowful time, Grissom's handled the remains of my father seamlessly and with dignity from Stanford Hospital to handing over his ashes to me.

My mother was in Home Hospice care, and the Hospice social worker had recommended Grissom's…read moreCremation and Burial to help us when the inevitable happened. When my mother passed away, the hospice nurse called Grissom's C&B, and they came very quickly to transport her. They were very professional and courteous. Also, they were thoughtful enough to tell us to wait in another room while they were getting her ready to transport because, "it will be the last thing you see of her". The entire interaction with them at her home was very respectful and dignified. Two days later, we met with Lisa, the owner of Grissom's C&B. She was very knowledgeable and walked us through the process, telling us what to expect and the timing of when things would happen. All the prices were clear, and there were no hidden fees or unexpected expenses. We couldn't have been more pleased with Grissom's C&B and how they helped us navigate through a difficult time. At this same time, we asked if Grissom's C&B could help us get my grandfather's cremains buried with his parents in a rural cemetery three thousand miles away. It was not clear who was in charge of this cemetery. Still, Grissom's C&B did the research and, in the end, contacted eleven different entities/people before finding the correct one. We were very impressed with their dogged determination to find the answer. In addition, they handled the transportation of his cremains across the country. Everything went very smoothly. We would not hesitate to recommend Grissom's Cremation and Burial to anyone.