The sign at 3873 East Ave says "St Michaels Cemetery", which appears to be an Odd Fellows Memorial…read morePark. East Ave in Livermore is cemetery row. The cemeteries are on the south side of the street, starting just after you see "Christian World" Church & Childcare Center. St Michaels is very low profile, clean, and has a nice staff who do not hover. The grass is lush, green & evenly cut. There is one circular drive you can park on, 2 car park next to the office. The largest areas have grave markers. There are a couple of walls to hold your loved one's ashes. There seems to be niches still available. Across from the wall of niches the staff will erect a tent and chairs that can accommodate a small service. The weather can be pretty hot in Livermore, so shade is a must. It's plenty quiet and easy to hear people talking without microphones. Many people have placed plastic flowers, flags and a few children's toys and plastic jewelry on the grave markers. Feel free to bring an ipod with portable speakers or personal items of meaning for the service. The niche is slightly larger than the container of ashes and covered with a brass plaque so you can't see anything inside. You are left alone to do your own thing if you want for your memorial service. The niche brass name plates all match in a good way, weathering beautifuly like brass does. Each grave section has a sign saying "Garden of Love." This seems to be a good place to conduct non-denominational services. There is a chapel if you wish to have a more formal religious service.

This was the absolute worst experience. My father passed Nov 17 and had a prepaid cremation. It…read moretook 2 plus weeks just to get a hold of someone after many calls- leaving messages and emails, to no avail. I finally went to the office and was given a litany of excuses of why we didn't yet have a death certificate. My sister also left messages, over 6, and emails- none were responded to. My sister had left 3 more messages with no response so I went by yesterday to find out what is going on. The manager was very defensive and didn't want to take responsibility for anything. She said she talked to my sister that morning- she didn't- she left a message saying that the certificate was sent to her house in Santa Cruz- WITH the ASHES!!!!!! In the mail!!! We were supposed to pick up the remains in Santa Rosa. She had stated 3 plus weeks ago that the certificate would be sent overnight. That never happened. It is now Dec 30 and the Certificate and remains have not been delivered. Very unprofessional to say the least. I urge anyone thinking of using Neptune in Santa Rosa, CA to find another service as this one is horrible!! There is something very wrong with this branch I wish I could give a rating with negative numbers.

Sammie and Laura were wonderful to work with. They were helpful, knowledgeable, respectful,…read moreunderstanding, transparent and available. My biggest compliment in one word: Easy.

My wife passed away in September of 2023, and is buried at this cemetery. We were told it would be…read more6-12 months for the headstone to arrive. In August of 2024, we were notified that the paperwork had been lost, and that it was never submitted, and that they would need to start over. I asked by email if it could be expedited, and was ghosted (zero response). I tried a second time, and again got no response. It's now three months later, and I called, and still no headstone. They told me it would not be done until March 2025. My wife has been in an unmarked grave for 15 months now, and it will be at least four months more. This is absolutely unacceptable.

If I could give them zero stars I would. I will start at the very beginning. Our consultant…read more(Jennifer) apparently wasn't aware that the church (St. Michael's Catholic Church in Livermore) doesn't provide funeral services on saturday. After we were notified, we then chose another day for the services. The people who assisted with the prayer service were very unprepared. They asked a family member to get help from the visitors to actually get the casket out of the hearse. (I know, unbelievable right?). They didn't have things set up in the church (photo of deceased). At the end of the prayer vigil they took the casket,all of the flowers (there were 12 standing arrangements) -!: the photo. The next morning the Military Honors were scheduled to start @ 9:30 am with the funeral starting immediately following. The Military Honors were a joke at best. There were 2 gentlemen who were performing that part of the service and seemed to be very unorganized and you could hear the one guy instructing the other gentleman what to do. They never played Taps. I have never ever been to a Military Honors ceremony in which Taps has not been played. The family was told since they were asked on a short notice that they were unable to play the song. Strange since the correct paperwork was provided to the funeral director at least 10 days prior to the scheduled service. The lights in the church weren't even turned on until after the guests arrived to pay their respects. The funeral assistant was not dressed properly for a funeral service. He had his shirt tail hanging out of the back of his jacket. (Kind of disrespectful and unprofessional) in my opinion. My daughter and I went to the county recorders office to pick up copies of the death certificate only to see that the funeral director had sent in incorrect information for the death certificate stating that there was a registered domestic partner and listed the girlfriends name (which they are were not anything other then boyfriend and girlfriend) and had also spelled my daughters name incorrectly and provided an incorrect address her as well. After yet another delay in getting this corrected (date of death 2/22/24 and we finally got the amended death certificate on 3/29/24) we were finally able to obtain the amended death certificate along with the urn on March 29. (her father passed away on 2/22/24). My daughter then contacted the mortuary to schedule the burial. They had talked about a couple of dates and had decided on 4/18/2024 @ 11:00 am. I was able to get in touch with the local VFW chapter out of Pleasanton who were very helpful and willing to come to the cemetary to give her father the proper Military Honors send off and arrived at St. Augustine's Catholic cemetary to do so only for us to find out that this mortuary company once again had dropped the ball and didn't dig the grave for the proper burial of the urn. (They said this was not on their calendar but did send out a confirmation email) It is unbelievable how they could possibly make so many mistakes and errors to one family during what has been one of the difficult things for us to deal with. You can't even make this stuff up! Not only are we grieving the loss of a father and best friend we also have to deal with the complete and utter disrespect from Catholic Funeral Mortuary Services. I would highly recommend looking for another company to handle the end of life arrangements/services for your loved one. (PS I hope I have included everything because there is an awful lot)

2 months and I have not received my uncles remains or death certificates. Was told every week they…read morewere sending it out. Left several messages that were never returned

A very disappointing experience. I travelled in from out of town to take care of funeral…read morearrangements. 1) When we met with Lupita, she said I could view the body, but at the end of the meeting she said I couldn't because the person responsible wasn't there. 2) Lupita said she would call to set up a time but did not. When I called the next morning, she said she had called and set up a time, but I missed the time. Lupita said she would call me back, but never returned my call. I was unable to view since we had to leave the following day to get back to work. 3) We were not notified that there was a delay in both the cremation and obtaining the urns; I called about a month and a half after cremation and urns were supposed to be completed/ready. I was told Lupita no longer worked there and was asked if anyone had notified us of the delays. No one had; I was told it would be another two months before the urns would be available (supply issues for the specific urn ordered). The representative indicated they would reach out to me to confirm a time to mail the urn to me at their cost (as Lupita had not told us there was a cost for mailing the urn (Postal Service regulation) 4) It has been another two months, so I called back three times here just this past week and did not receive a call back. I was notified by a relative that they had picked up the urns. (I presume Callaghan's had called the relative and not me) So, Callaghan did not honor their commitment to mail me the urn. Since we do not near Livermore, it may be some time before we can get up there to pick up the urn. I see that BBB has given them an A+, but I would suggest shopping around as in this instance, they were not caring, concerned or committed to even keep me in the loop as to what was happening and honoring their commitment.

This has been such a heartbreaking experience having my daughter buried here. This cemetery is…read moreextremely insensitive and lacks compassion towards those grieving and their loved one's graves. First off, they originally sold us a plot they had already sold to someone else. They leave filing cabinets filled with people personal documents unsecured and accessible for anyone on the premises to go through. They will rudely/ spitefully throw all your loved ones items away that are left at their burial site without even letting you know. They will harass you as you visit your loved one's grave and try to intimidate you with their landscapers. So many plots have already been risen, shifted, and poorly placed in the ground. I honestly wish we never chose this cemetery!! Save yourself a lot of grief/ frustration and choose a different cemetery!!! Homeless people frequently come here. People often drinking and allowed to do as they please. The squirrels can be a huge nuisance. They told us when we chose our plot location a bench would be put in but never has and it's been 4 years. If you want a cemetery to visit to view historic grave sites I will say this cemetery does have quite a bit of historic stones to view but if you're looking to bury your loved here, definitely find a different cemetery. This place is very poorly managed. You are very restricted as far as headstone designs and sizes. Documents are not filed or kept secure so your personal information is at risk of getting in the wrong hands or lost completely. It's a shit show to say the least and it's shameful how they treat those that grieving. Sadly, I avoid visiting my daughter's gravesite because every time I have come here has been extremely heartbreaking to see how they have treated her site and what they have done with her items. They don't even want us placing flowers! It's absurd!

I don't know if the Yahoo "Woohoo as good as it gets" is quite the rest sentiment for this setting…read more However, my Dad recently passed away. My parents moved to CA 3-1/2 years ago and my Dad was very ill. He felt he needed to get things in order and spent considerable time looking at places for final "rest" both for he and my mom. Thankful and by miracle he got off hospice, then home health and lived a very decent and happy life for 3 years. He was very happy with his interactions 3-1/2 years ago with Roselawn cemetery and had picked his columbarium space. I didn't see it with him at the time, but knew the location which I liked and the photos he showed me were very lovely. Sadly, my family and I have now had to interact and involve ourselves with placement of my Dad. I've had several phone calls for various reasons and always had pleasant and receptive conversations. After hours, I've always been called back with a direct answer. We had to set a time to bring my Dad's "remains" and it was so very respectful. I am sorry I don't recall the gentleman's name that helped us. He was respectful of our wishes as to time we needed, etc.. I just feel our family, my Dad and other's nearby with attending needs were all addressed so carefully and respectfully. I am very thankful my Dad chose Roselawn Cemetery in Livermore as a final resting place for he and my Mom.. with a choice of myself in the same location depending on needs when that occurs. It's not something we want to do, but I am thankful that this process was made so much easier here.

On August 4th, my family suffered the devastating loss of my brother and trusted Diablo Valley…read moreFuneral Home to prepare him with dignity and respect. Instead, we were met with shocking negligence. The embalming was done incorrectly, and at his funeral there were flies on his body and a foul odor so strong that even masks couldn't block it. Guests were visibly uncomfortable and left questioning the care he received. Afterward, the funeral home admitted the embalmer hadn't done the job correctly and that my brother still needed more time to be prepared -- yet they never told us beforehand. This robbed us of leaving our last memory with him in peace, turning it into something even more painful and traumatic. This was more than a mistake; it was a profound failure to treat a human being with the basic dignity he deserved. Their negligence has left us still living a nightmare, deepening our grief and leaving a wound that will never fully heal.

My father passed recently and the good folks DVFH was there every step of the way. The staff showed…read moreprofessionalism in all aspects of the process. From escorting my father, to his final viewing, cremation, and lastly support in getting the perfect military honors. My family (especially my mother) felt supported along the way during this hard time in our lives. Ask for Rose R. and tell her T sent you :) She will get you and your loved one managed correctly.

Losing my mother was one of the hardest experiences of my life, but Diablo Valley Cremation and…read moreFuneral Services made a difficult time much more manageable. From the very beginning, their team treated us with compassion, respect, and professionalism. Rose was especially wonderful--kind, patient, and incredibly helpful throughout the entire process. She guided me through every step with care and understanding, making sure I felt supported and never overwhelmed. The drivers who came to my home were equally professional and respectful. They handled everything with such dignity and sensitivity that it truly lifted a huge burden off my shoulders. Because of their care, I was able to focus on grieving and healing rather than worrying about the logistics. I am deeply grateful for the kindness and support I received, and I highly recommend Diablo Valley Cremation and Funeral Services to anyone in need of these services. They truly go above and beyond during life's most difficult moments.

Diablo Valley was there to help me and my son at the darkest time of our life. They were…read moreprofessional and caring, and explained everything in a simple understandable way. They made us comfortable and allowed us th share information about our loved one, through our tears. They cared, they listened, they paused paperwork at times, and we completed everything with ease. Casey was "Amazing", and truly seemed to care. She made follow-up calls to ensure we were OK, and said not to hesitate to call for questions or support. They made us so comfortable that it felt like family. Thank you Diablo Valley

Tina has been extraordinarily helpful in the process of selecting locations, setting up the…read moreservices and designing the memorial plaques. There are so many options available and we are very pleased with what we ultimately chose. I felt that the pricing options were competitive with other options. The day of service and urn placement was very emotional, and the staff was so kind and compassionate. I felt very cared for.

Nothing but that's to be expected after all look at where your at…read more I bought a plot there several years ago when my husband passed a few years ago I told them I was not going to use them so when I bought them they told me that the company would buy them back for the price o paid but when I went to do that they told me they would not do that I was a bit miffed so now I have 2 garden crypts that I need to sale no problem just frustrating