I have been a Wells Fargo customer in the past and my 19 year old daughter is currently. Every…read morebranch I've ever been to talked the customer service talk but when it was time to deliver they never seemed to come through 100% on their end. The Houston Mill Rd location in Druid Hills is by far the best location I have ever visited. I came in distraught with tears of frustration in my eyes. I also left with tears but this time they were tears of relief and gratitude. The hopefully "soon to be" branch manager listened intently to my situation. She did all the authorizations as required, without even a moments hesitation, to insure my needs were met. Now that's what being a banker is all about. All of the ladies I encountered there were truly blessings and a ray of sunshine on an otherwise glum day. I'm happy to say we finally found our home branch (although we live across town).

I've used this branch multiple times, mostly just for the ATM (I'm a pretty low-key customer). The…read moreATM is always working and if there's anyone else there, it's typically only one person, so never a long line or anything. My last visit, I was in need of cash and didn't have the usual suspects on hand (ATM card, ID). The super helpful teller helped me out since I luckily had a few alternative bank things and IDs on me, and I was able to walk out with money. The ATM wishes you a happy birthday during your birthday month, and the teller also told me this during the aforementioned transaction. That's nice. Always ample parking, close to the Emory/CDC. A pretty good Wells Fargo branch.

Yeah worst bank ever had an appointment at 2 guy didn't get here till 2:15…read more and was on lunch break why make the appointment I missed my lunch to come to the bank for this appointment yet he couldn't do the same I asked the bank teller for an eta and they just sat there on their phones smh worst bank ever I will be calling customer service

Smallest branch they have with impersonal tellers with a lack of personality and absolutely no…read moreparking 5 to be exact two that are handicap accessible that's it.

so disappointed in this branch. Terrible customer service and parking. The wait to see someone was…read moreterrible. Chase, you should close this branch and retrain people.

After being ignored in the drive through for 10 minutes I was finally served and I asked for a…read moremoney order. Then it took another 15 minutes for them for them to give me cash. Not a money order, additionally they gave me the wrong amount. Then when I tried to go into the store to fix THEIR mistake. I was told they were closed and the door was shut in my face.

They suck!!!! They are absolute @$$holes! Unfortunately we used them to get a home mortgage. We had…read morea match for a better rate but we were close to close so kind of Stu k, they could have gotten the rate and they didn't. I am pissed. Don't use them. They are rotten!

I would choose 0 if I could. you must pay an $8 fee to cash a check written from an Ameris account…read more That's the opposite of community banking

This chase location has made a lot of changes. Their staff is pleasant and neatly dressed. I had…read morequestions about my online account and they were happy to help. The guy who greeted me told me I could call him directly. They now have electronic tellers inside instead of people, however, if you prefer personal care, there are plenty of employees around to help. Five stars to this location and their updates.

This location is a cut above any other bank that I have visited, the staff members are professional…read moreand well manner. I came to open a account and was greated and seated. The staff offered drinks and wait time wasn't too bad. Overall one of the best experience at a bank.

This is appalling I just walked in the greeter looked at me…read moreand didn't acknowledge me Laughed with another guest over small talk I finally ironed around and said "excuse me do you work here?" "YES" (said with a lot of attitude) Not how can I help you or anything sightly obliging "I said I need a temporary debit card" "You can go stand in the corner" After five minutes the next lady just looks at me and rolls her eyes as if to say what do you want "I need a temporary debit card" BOA "two people ahead of you maybe we can help you maybe we won't" ARE YOU JOKING ME

This branch has went way down. Usually I come and it's more than one teller! Especially for this…read morearea! The management seem very careless and they working the poor girl to death it's sooo sad !

So it hasn't gotten any better and I wish today I had gone to the one at Edgewood Retail District…read more I just want a Notary and they always want to sell you something and take forever when you're not buying anything. I could have drive to Edgewood, got the signature and gone to the post office (and y'all know how slow they are) and been home by now. The tellers are always nice but I so seldom if ever need to go into a bank. I'd rather get my teeth pulled then to come to this downtown Decatur Wells Fargo. @wellsfargo #wellsfargo

Sometimes to help out our secretary I'll stop in here to make a company deposit at this branch to…read moresave her a trip when I'm headed out the door. I have to say these guys are the most ridiculously friendly, social, efficient, and well mannered bankers I've ever dealt with. They truly take the idea of personalized business banking seriously.

A lively yet subtly cool spot to grab a hot or cold craft beverage, food (light bites), get some…read morework done, connect, and unwind. The open layout is a bit smaller compared to some out-of-state (GA) locations, however the facilities layout still offers a comfortable flow. Overall, the customer service is top-tier, the onsite team is kind, attentive, skilled, and genuinely great to engage with. Awesome people!

Capital one gave me a voucher for a free coffee and it tasted amazing for a free latte. However,…read morethe ham and Swiss crossaint tasted weird with the orange jelly inside. Customer service was amazing as always. There are plenty of places at this cafe to chill out with your laptop and drink your coffee and free WiFi is included.

Their 24-hour online banking is anything but 24 hours. Almost every night, I'm unable to transfer…read morefunds from one DCCU account to another. Depositing is no problem. Then, at 6 am, all pending and other incoming deductions are taken out, and if there are insufficient funds, due to being unable to make any transfers at night, they start adding fees for every failed transaction. Now you have to call them to let them know that you weren't able to transfer, and then they will reverse all fees. I was told by a customer service rep, that's why when you call in, they reverse the fees. What kind of backward system is that? Instead of simply being able to transfer money into my account myself, I have to go through this all the time. They were great for auto loans, but that's about it. For online banking not to be available every night for about 5-8 hours is not a reasonable amount of time.

The transfer transaction that I initiated 5 day ago, still hasn't been processed. And they locked…read moreme out of online banking. This sucks!!!