Aster, Stephanie and Trevor provided great customer service. Top-tier dealership. Highly recommend.read more

Bought a usd vehicle from here a couple months ago. The sales person knew nothing about the…read morevehicle, I had to look everything up on line to learn about the features. I informed that the tires were bare enough that the car should not have left the dealership because I had a slow leak in on and brought it to tires plus to fix and they wouldn't repair because of how the tread was insufficient. I never even got a thank you for purchasing the vehicle. This place treats you more like a number instead of being a customer. I vowed that I would never do business with kunes but decided to give them another chance and here I am again, a statistic that means nothing. My business will go elsewhere from now on!! As a side note I bought a car for my wife at their Mitsubishi location and was treated like they appreciated my business. Huge difference between the two locations!!

I bought a 2020 Ram Promaster 2500 from Van Horn in Plymouth during covid, converted it, and have…read morebeen living in it since then. Recently, I was going camping in Devil's Lake and, on the way, my van broke down outside of Madison. Luckily, I found out there was a Van Horn in Stoughton to which I was able to get towed. Being without your home when your vehicle breaks down is definitely a concern when living in a van. Thank God, I still had bumper to bumper through Van Horn as my van had "catastrophic engine failure" along with some related parts that also needed to be replaced. I understand that there is a warrentee process and that parts are very hard to get with back orders, delivery, and whatnot. Despite this it did only take 3 weeks. But what makes me give this Van Horn my 5 star rating is specifically because of Bob Bailey in the service department. He continually called with any updates, was cordial and calming, and even to the point where after everything was finished, he called the next day to check how the van was doing. Thank you Bob. Your communication and concern did not go unnoticed.

On April 16 I stopped into Van Horn Dodge in Stoughton to inquire about information on a 2026 Dodge…read moreDurango RT 392. My initial contact was with Nate S. He then directed us to Matthew H. Matthew asked if I was interested in ordering a RT Durango, and I advised him I'd like some info about it. I wanted available colors/packages/pricing/etc. He advised me that he'd put some info together and forward to Nate to forward to me. No offer to help me while I was there. I went home. The next day, my wife and I went to Russ Darrow Dodge and had the opposite experience. Extremely helpful and friendly. We left there feeling like a valued customer. Meanwhile, Thu/Fri/Sat/Mon all passed without any contact from Van Horn. Monday morning (Apr 20) my wife/I went back to Russ Darrow and worked out a purchase. Our 2026 Dodge Durango RT 392 was ordered. Monday afternoon, I received an email from Myhra (sp?) about my experience at Van Horn and I sent her my thoughts. Late Tuesday, I missed a call from Spencer S, asking if I'd be willing to share my experience with him. I returned his call, left a message saying I would be willing to do that and hung up. NEVER heard back from him/Myhra/Nate/Matthew. With that, I will not follow up with them. While I can't recommend Van Horn, I can happily recommend Russ Darrow Dodge.

They have a good assortment of vehicles and all reasonably priced. They had a terrific Bel-Air in…read morethe showroom they had just modified, worth every penny. John handled the sale with ease and even arranged transport for my car back to Illinois. Worth every penny to shop there.

From the owner: Used Car Sales, We Buy Cars, We Appraise Collector Cars…read more Services: Auto Body Collision Repairs, Collector Car Maintenance and Restoration.

I bought a 2008 Ford Escape in April 2017. The process was very fluid, the owner was nice, and…read morepaperwork portion was organized. The owner had mentioned that the A/C needed freon and that they would recharge it for me for free. Since it was April, I knew that this was a common practice for that time of the year. The owner had claimed they did a major inspection of the vehicle, the window sticker indicated no known issues, and he told me that him and his wife had driven to and from home. Unfortunately, the evaporator coil in the A/C system was broke and leaking freon. This was a $1300 repair. I am not overly upset with the repair. I understand that when you buy a used car you run the risk of issues arising. However, when I called to see if my 3000 miles warranty covered it (it did not), the owner became uneasy and the hung-up on me. You will probably find a quality vehicle here and have a good experience. My initial experience was good, until I pulled it off the lot.

My nephew bought a car from Kevin recently. Kevin told him the vehicle was in great shape and…read morepassed all tests. Literally the next day the check engine light came on. I had him take the car to my mechanic how identified a very well known issue with the timing chains on this vehicle and would require $2700 in repairs. The mechanic also stated that there was no way this vehicle drove without the check engine light one and that someone manually reset the engine codes. We went back to Kevin to discuss our options. As soon as he saw my nephew a look of dejection came over his face. My nephew took him through the mechanics notes. Kevin's first words were "Did you buy a warranty". When politely asked to return the car he said "that's not how it works', then jumped out of his chair, stormed over to me, stood about 2 inches from my face towering over me trying to intimidate me. I asked him nicely to step back from me and he yelled "you step back!". I said nicely, you stepped up to me, I have not moved, please step back your making me uncomfortable. This caused Kevin to storm to the door and tell us to get out as he was calling the police. Once he noticed I had my cell phone recording he changed his tone considerable, got all nice and and quite. Then he said "well there are things I could do to help, but I'm not going to". A quick ccap search also shows he's be arrested for disorderly conduct which isn't surprising giving how quickly his temper erupted. I HIGHLY recommend you avoid this dealer and buy from someone reputable.

Another great visit to Lodi Shell! They got me in so quickly (I basically walked in) and got…read moreeverything fixed quickly and reasonably (priced). Thanks Again Lodi Shell!

Stranded on Sunday night after 9 pm - car service was zero help for over 1 1/2 hours. Family…read moremember recommended calling Lodi Shell. Placed a call to Lodi Shell not expecting an answer but was incredibly surprised by the positive tone and urgency that Bryan responded. He was incredibly quick, took less than 20 minutes just as he provided as an ETA. He quickly used the battery pack to start car. After hearing we had over 100 miles to our next destination, he said he would be hesitant to drive that far due to possible damage to alternator. He said he would be happy to check if they had the correct battery. We followed him back to the shop in Lodi, he quickly found the correct battery and changed 100 times faster than I could have done it. Not only was Bryan an incredibly nice guy, he also talked about how he really liked working for the owner (don't hear that much nowadays) and the generous support the owner provided to the community. 100% recommend Lodi Shell! Thanks for saving a long day Bryan.