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    Melton Heating And Air

    5.0 (1 review)
    Closed • 8:00 am - 4:30 pm

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    8 years ago

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    Melton Heating and Air Conditioning - Identical install by a different company during the same time frame

    Melton Heating and Air Conditioning

    (6 reviews)

    When another HVAC company left us hanging we contacted Melton and they were at my door within…read morehours. Kane informed us which parts were needed, explained the process and provided the cost upfront. Allie contacted us the same day with the installation date. The technicians arrived on time and the new compressor is running great. Great bunch of people! Highly recommend.

    I waited several days before writing this review because I wanted to make sure I had the complete…read morepicture. Melton originally diagnosed our AC problem as a failed condenser fan motor and quoted approximately $1,020 for the OEM motor and installation. I purchased the correct OEM motor myself through an HVAC supply house for $177. The new motor did not fix the problem. Our compressor was still powering on without a call for cooling while the condenser fan would not run. An independent HVAC technician subsequently believed the new motor itself was bad. Melton technician Kaine later came out to troubleshoot. He bypassed the control board and connected that same motor directly to 240V. The motor SPUN, then smoked and failed during his testing. Kaine told me he believed the control board was likely the actual problem. To his credit, he apologized and told me he wanted Melton to reimburse us for the motor. He said they would "make it right." Management refused. Service Supervisor Erin Maldonado instead emailed that Melton would refund our $100 diagnostic fee and "part ways with [me] professionally," adding: "Your lack of compassion toward our company wide situation has further solidified this decision." I had expressed condolences regarding what the company was going through. My disagreement was about responsibility for an AC repair--not anyone's personal circumstances. General Manager Jamie Klink then defended the decision, stating the motor had been "deemed dead on arrival" and writing, "You cannot kill something that is already dead." For transparency, an independent technician had believed the motor was bad. But during Melton's subsequent visit, I personally watched that same motor spin when it was connected directly to power. It then smoked during the test. Kaine witnessed this and offered to reimburse us. Klink also wrote: "I do understand trying to save as much money as you can in today's world. Sometimes it pays off and other times it does not. Unfortunately, the odds were not in your favor this time." The money I was "trying to save" was the difference between Melton's approximately $1,020 quote and the $177 I paid for the correct OEM motor. As it turns out, the odds WERE in our favor. We obtained another OEM motor AND the replacement control board ourselves and installed both. The AC immediately began operating correctly and has continued doing so. I understand Melton doesn't warranty customer-supplied parts. I wasn't asking them to warranty my motor. I was asking them to take responsibility for what occurred during their technician's troubleshooting. Mistakes and misdiagnoses happen. What I cannot accept is how management handled the situation afterward, particularly bringing my perceived level of "compassion" into a legitimate service dispute. This could have ended over a $177 motor. Their technician wanted to make it right. Management chose not to. They refunded my $100 diagnostic fee and decided to "part ways." After this experience, that feeling is mutual. I've attached both management emails so prospective customers can read their responses for themselves.

    Melton Heating And Air - hvac - Updated October 2026

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