In town for a wedding and in desperate need of a haircut. Was able to book online a few days in…read moreadvance and the prices are reasonable. The salon is cute and well maintained. Greeted with a warm welcome from Tressa who recalled speaking to me on the phone the day prior. Sammy was ready to go when I arrived and cut my hair to perfection. The cut also included a full wash, above and beyond what I get at the barber in NYC. Exactly what I needed on this trip, and would be a great spot for locals looking for hair services and good vibes.

I am in Cleveland on business, and had the urge to make a big chop off my hair. I called the Studio…read moreHair Salon and they were able to fit me in the next day. I was with Tressa, who was absolutely lovely. She explained everything she was doing step by step, giving options, describing the products used and why they were right for my type of hair, and even gave me tips of how to style it as she was doing. I am sooooo happy with how my hair came out. I can't recommend her enough. Thank you!

I'm from out of state but had called a week before and they scheduled me with Julia. She did an…read moreamazing job and was so pleasant. She was very educational about products and hair in general. The shop was clean and all staff were very nice, especially their receptionist! I can say enough good about my experience there. And my hair looks amazing!!!! I got soooooo many compliments. Thanks Julia & LeBeau

Finding a new hair salon can be such a hassle so I'm here to tell you Jackie is a hair goddess…read more Seriously. I've come here I think 3 or 4 times over the past two years (not because I go elsewhere- just because my life is hectic and I'm lazy) and I always love my look better than I ever have before - as in ever in my entire life. It's crazy how much hair can change your entire aesthetic. I usually don't come into hair appointments with much of a direction because I have absolutely no knowledge of what "works" for me and I think that's exactly what Jackie excels at creating. Additionally, I've always been told that I shouldn't go blonde because it would look bad with my dark eyes and an olive-y (not my words- I think I'm pale lol) skin tone. Well since no one likes being told what to do I decided I was going to try it and Jackie NAILED IT with the color - it looked so wonderful on me and I personally like it better than brunette me. She gives you a realistic expectation of what she thinks she can achieve while still keeping your hair healthy and won't tell you that she can do anything she doesn't think is viable. Neither of us thought we would get my hair as light as we did so it was a pleasant surprise :) Aside from talent, this saloon is super welcoming and the staff seems to genuinely get along great. They have all your boujee hair care needs with Kevin Murphy products (if you have super dry hair you neglect for months on end like I do they're a necessity). Last but not least, they're pretty much in a girl gang with the other lady-owned Tremont businesses so whats not to love?

I booked a balayage service for $140, as confirmed by their representative over the phone. However,…read morewhen I arrived at the salon, the stylist was unable to provide an estimate, saying they could only determine the total cost after completing the service. I explained that my budget could go up to $260, and I was even open to other services within that range, but they refused to give any clarity on pricing. Instead, they told me they couldn't proceed if I wasn't fully committed to the balayage. Then, they outright refused to provide me with any service. First, they blamed the confusion on hiring a new employee, but when the owner got involved, she refused to apologize. Instead, she boasted about running a successful business for eight years with 2,000 clients and went as far as telling me that I was no longer a customer--while I was still in the store. I left feeling humiliated and with the following questions: If the subtotal is $140, what is the total cost? (I was willing to pay up to $300, yet the website provides no clear pricing details.) Why was my time wasted when this could have been clarified over the phone? Was I refused service based on my appearance? How much does it cost to treat a customer with basic respect in front of the staff?

Had an amazing hair cut with a new stylist Scott. Impeccable attention to detail. I will be backread more

No they seem to be okay but I was fooled. I would not go back. I need a good local hair beautician…read more Vibe I was not feeling it.

I saw Ms. Darlene and she was a breath of fresh air. It feels good being back in the chair of an…read moreold school stylists who actually cares about hair!

First, very cute play on words! Love!…read more Second, the theme of the whole place fits! Love! Anyway. Sometimes when you go into a place you really get a great style and that's okay, but this place has some of the most genuine people I have ever met. I love Cleveland for this very reason. The warmth and kindness isn't even contrived to get you to think they're amazing, these people are seriously warm and kind. I called up and talked to a man whose name I regretfully didn't get and he told me he could see me almost right away. I told him I had an issue that I had my dogs with me and needed to park where I could see him, but he told me I could bring them in with me! He was just so gracious about it, too. He even greeted me by name when I walked in. Just so kind. I need to tell you how beautiful this place is before I forget. It's very industrial, but not without a bit of coziness. The wood accents are gorgeous and everything just FITS. Bravo to the designer. This is a place I could come to twice a week if I lived here (or, if they moved to NYC). Ha ha. Madeline did my hair and she is just gorgeous. Dimples and beautiful hair and smile. She had a really genuine warmth to her as well. I just really loved that she was my stylist. I just went in for a blowout as usual. I'm so fortunate to have found this new go-to place (when I'm here). Madeline used gorgeous Paul Mitchell products on my hair that smelled SO good. I forgot how much I loved their product because no one uses it anymore and that's a shame because it is awesome for my hair. She had the latest tools and really took her time and made sure I loved my hair. Which I SO did. She was amazing, my hair was amazing AND affordable and in the cutest part of the city. I really just lucked out here. If you need beautiful hair come to this warm, welcoming, genuine place. You will not regret it for a second! I can't wait come back!

I don't know where to begin.... I'm utterly traumatized. I…read morewent into this "salon" as a new client, seeking a new stylist. I wanted a haircut with long layers. PLEASE NOTE~ when I arrived today, before my appointment, I had a beautiful head of healthy, waist length hair!!!! I told Stacey I wanted to cut 3" off of the length & add some fun textured layers. I brought in half a dozen detailed photos of what I was seeking & discussed it with her at length before we began. I am now left with the DISASTER OF A NIGHTMARE you see in the photos. I'm utterly distraught. When I calmly tried to show her the GIANT HOLE she left chopped into my hair, she kept trying to hide it by moving my hair around & then finally disappeared in the back. The manager/owner? Came out & said he'd comp the cut & offered to cut more off to fix the huge hole in my hair but I was so shook up I was trying not to bawl, and I declined more being cut off because I couldn't fathom losing more hair... he then got very cold & dismissive... so I left, basically in tears. Do NOT trust this salon. Honestly, I can't help but feel like this was somehow spiteful or something....

The environment is super welcoming yet also very stylish, classy, and clean. This was my first…read morevisit and Lizzie did a great job tinting my eyebrows. She was efficient and very personable. The results are exactly what I wanted and I'll definitely be back for a haircut sometime soon too.

Been here a few times. Cuts are solid, barbers are friendly, some are fast, some are slower, but…read moreall so a decent job. Basically a man's man barber shop vibe.

If you are looking for meticulousness and extreme attention to detail I definitely recommend going…read moreto see Grace. She helped me to put in extensions for an event that I had planned as well as tone my hair to match the color of the extensions. She helped to cut my hair and make it look alive. After having only one person touched my hair for 10 years I'm so lucky that I found Grace who did such an amazing job and I would definitely fly in to go and see her!! She is Super kind and took time to understand my vision!

Beside destroying my hair the only time I heard from them after posting a review said they not…read morerefund and would only give 100 take down I paid 409 I have pay another 400 plus time plus month regrow my hair original would not refund let me speak owner my godfather ended up talk owner found nothing wrong never said sorrry fell thru did nothing wrong n I wanted blond shadow root end blond half butch it fried it n no where near what o requested n paid services

I went here about two weeks ago for a shellac manicure for a wedding. The manicurist was very good,…read moreI love my nails and they've lasted two weeks no chipping or issues. Pricey but it's worth it.

I am so disappointed in my experience with Stella & Shay after a friend recommended them. My…read moremanicurist was extremely friendly and sweet and my manicure was beautiful. I won't deny that. Unfortunately, one of my gel nails chipped and fell off before the 24-hour mark. FYI, gel manicures usually last about two weeks for me. I was on vacation so I reached out to the manicurist on social media to give her the feedback and all I got was a "That should NOT have happened." I called the salon hoping they would be a little more apologetic and the person that answered was extremely cold and unhelpful. I told her that I basically didn't have a manicure anymore and she responded, "Umm, you definitely still have a manicure." She said I could get a 50% refund or could come in when I was back to have them fixed. I knew they would have been grown out by that time - little did I know, they would all peel off before the end of my trip. I guess I was looking for either a full refund or a free manicure since I had spent $70 and left a very generous tip but apparently they don't really care about customer retention. Save your money and go to The Beauty Room in Tremont. They do a fantastic job at a better price point. And everyone is super friendly. The woman that works the front desk at Stella & Shay is extremely cold.

I was in the area for my cousin's high school graduation. Her parents couldn't make it because they…read morelive overseas and the COVID travel restrictions made logistics too complicated, so I was the only family there. My cousin wanted to get her hair done for Prom, and found this place on her own through internet searches. She made a reservation based on good reviews she read. We got there a bit early and they got her in right away. She showed her stylist a photo of the kind of hairstyle she wanted, which was braids in the front connecting to a bun in the back (I'm doing a poor job of describing it, but it's a fairly simple style). The stylist started doing something, then undid it because it didn't look right, then tried something else again, and was clearly struggling a bit with my cousin's Asian hair (very straight and sleek). I don't blame her for this, since our hair texture can be tricky to work with if you don't have a lot of experience with it. After about half an hour of this she asked a senior stylist for help, which I thought was very appropriate. But then the senior stylist said to my cousin, "You need to make up your mind about what you want to do, because we can't be trying a million different styles. We're wasting a lot of time." I had been watching the whole time from the waiting area, and her attitude and tone of voice with my cousin made me really angry because she was trying to blame the problem on my 17yo cousin. I didn't say anything at the time because I didn't want to make the situation worse by making them mad, thereby risking them messing up my cousin's hair. The senior stylist did end up making it work out and the final hairstyle looked good (hence the 4 stars), but her attitude the whole time trying to make my cousin feel like she had done something wrong left a bitter taste in both our mouths.

I love this salon! Ellie does such a nice job with my highlights! Would definitely recommend!read more

If you need a talented stylist that listens, visit Molly. She rocks!…read more Easy, online scheduling and a convenient location. Molly doesn't have the drama associated with other area salons either.

Molly is an incredible hair stylist. She listens to what you want, makes suggestions for what will…read moreactually work for you, and will check in with you as she goes to make sure its shaping up the way you expected. I have only had good experiences with fantastic outcomes. And anyone that can make my thin, fine hair feel full of volume has my wholehearted support! She goes the extra mile with scented, heated towels after shampooing and a lovely head massage. And she isn't a big product pusher, so you don't have to worry about leaving your appointment with 4 expensive bottles of product you didn't really need. (Though she does have product on hand if you like what you see!) Not to mention, she is incredibly personable and fun to be around. A few things about the studio itself: It's a really neat space that houses many independent hair stylists in their own separated studios. Molly's space is clean and comfortable, with added bits of charm throughout, such as the aromatherapy diffuser that makes the whole experience relaxing. And as a bonus, I really like knowing that my hairstylist isn't just getting a small commission, as she is her own company. I highly recommend supporting talented women like this!