I can only speak to the parts department as I have not purchased a vehicle or serviced a vehicle…read morehere. I did, however, have a great experience with Lindsey in parts. Friendly, easy going and knew exactly how to get what I needed. Maybe it's just me, but I usually have weird or confusing experiences when buying parts and it was nice to have a normal experience for once.

Worst experience ever…read more I purchased a acura RDX on Wednesday 12.10. On Thursday 12.11. I realized this car was not for me. Yes I should have done more research before signing. More so I should have looked at their other reviews and reports against them with the better business bureau. I thought being one day after purchasing I would be able to return the car. They offer a 5-day satisfaction guarantee on their websites. After being unable to reach my salesperson and finding out he was out of office. I tried to reach a manager. No luck. The next day my sales person reached out. He said he wished he could help but the car was already registered. I took this as understandable until I reached out to the RI DMV and confirmed it was not registered. Finally after calling them out on this. I was offered a swap for a lower model car. Still basically at the same payments. I finally was able to reach a manager. I explained the whole situation. He went down on the price of the lower model car by not nearly enough. I explained at this point I just want to return the car and unwind the deal. He told me that was too bad and I was contracted in. I am a local guy who has been with Honda/Acura for over a decade. This is beyond disappointing.

It's been two months since I wrote the update. After spending $2500 on a transmission, I am now…read morespending $1000 for two new ball bearings and suspension work. Please read the BBB reviews on this place before you do business with John. I read only the reviews on his website which are clearly handpicked. This 2010 Subaru with 120k miles for $9000 has now cost me an additional $5000 in one year. I have all the receipts. I was sold a lemon--please don't make the mistake I did.

Total scam of a place sold us a car and then refused to take it back when we noticed issues with it…read moredidn't register it or get the sticker within the 7days of a window for mass I highly suggest going to another place I am a disabled veteran on limited income so went here hoping that we could get something decent instead we got taken advantage of John is nice while you are in the buying process but once that is done he is a total jerk he doesn't stand by anything he says or promises he sells junk boxes and doesn't disclose the issues with them so your responsible for them after total scam of a place go somewhere else to save ya self the trouble

On returning from an overseas vacation, I found my Accord Sport flashing multiple scary messages…read moreand failing to respond to pressure on the accelerator. I went straight to the service department and received some of the best service I've ever had anywhere. Service Advisor Adam Parker was polite, attentive, and efficient at getting the diagnostic process started. Within an hour or so, mechanic Aidan Hogan made the diagnosis and sent us an informative video showing us exactly what the problem was. I told Adam about an important doctor's appointment I had coming up in Boston, and he moved things along, returning my vehicle within 24 hours. I couldn't be more impressed with the service I received.

Went in to Balise Honda on 7/14 for a Honda Civic and was greeted by salesman Aaron who in…read morereference to my trade made comments like "what the fuck is that thing? thats things weird.. oh fuck that.." Told him specifically I did not want to pay more than 670 that was my max.. tried to come in at 800 and then asked if i could do 700 and he said "well if a dollar a day is going to break you.. let me let my sales manager know so he doesnt think I fucked up.. youd look better in a Honda anyways.." SO INAPPROPRIATE...  He came back and said his manager told him to write it up and that we have a deal and to come back Friday to have my husband my cosigner sign and to put down a deposit.. try to call thursday afternoon to set that up and was told he was busy but would call me back--- which he never did.. call friday morning and the sales manager had NO IDEA that this was the plan or any of what i said so it was not relayed.. told him my frustrations and said he would not run my credit and put a deal together without having money in house so I was forced to give a deposit.. Didnt hear from them for the rest of the day, called again the next day.. couldnt get a hold of any sales manager for hours and the receptionist who could not care less said i emailed them your name and number they will call you when they call you.. Again--- nothing.. called again Monday morning and got the run around from that same receptionist until I finally got a hold of a manager. Not a great experience at all from start to finish... pulling teeth to get a hold of anyone and unprofessional.. do not buy from here.

From out of state. The brakes on our motorhome locked. Did not flinch to get us in three hours…read morebefore closing; sourced parts for our older motorhome and got us back on the road. Did not matter it was 3 pm on a Friday. Cannot recommend them higher! Thanks again...

Thank you Slater's!!!…read more Despite being fully booked, these kind people took care of my car first and helped me avert a major crisis in doing so. The staff were incredibly friendly and accommodating, and I would recommend them to anybody.

Always there when you need them. When others fail, or cannot do the job, count on Razee with…read moredecades of experience and the best techs in the area. Thank you every time!

I had a very pleasant experience working with Chris from sales to buy my new (to me) motorcycle…read more The ladies in the office were great as well. This is a no nonsense, very informative operation at Razee. It was professional every step of the way. There's a very good reason that they have such a reputable reputation in Rhode Island. Well-worth the hike if you live a bit farther away, too. As well as the obvious (great inventory, staff, services, etc.), this dealer also has a very convenient test-ride route thanks to the location. (Test ride directions, all right turns: Turn right out of the parking lot & go approximately a quarter of a mile. Take another right onto Annaquatucket & follow that road to Boston Neck Road. Enjoy a 5 mile joyride along Boston Neck Road until the junction with Dunkin, Walgreens, etc. & take yet another right onto Bridgetown Road. One final right onto Route 1 will lead you straight back to Razee. This will take approximately 20-30 minutes depending on traffic.)

My car broke down today and I had called AAA, they sent Jeff out to tow me. I ended up getting the…read morecar restarted and able to drive enough to get it home and Jeff was so nice and understanding. I felt bad making him come all the way out but he was so cool about it. Thank you for your help today Jeff!

My youngest kid ran over a nail and I needed to get my tire plugged. I dropped by first thing in…read morethe morning and left the tire to be repaired. I got a call about an hour later and came to pick it up. What's review worthy is that when I came to pick up the tire, they took off the spare, put the original tire on, filled up all the tires. Most impressively, they put the spare tire back under the car! If you own a Honda Pilot you know what a pain to do this! A++

In the summer of 2026, a random criminal vandalized my car. I decided to consult Ken Rocha…read moreCollision LLC and see what they could do about it. I have to admit... I am more than impressed by Ken Rocha's results. Everything detailed, everything perfected. There was a big delay due to part orders, and since I have experience working in the tech repair industry, I already knew that this is something commonplace. But the customer service and kindness provided by Ken Rocha was phenomenal, and I was accomodated and provided everything I needed from start to finish, without any inconvenience. The vandalism thing was a strange incident for me to have deal with, and I appreciate Ken Rocha Collision LLC for actually listening to me, and handling my concerns gracefully... 100 percent. Five stars!!!

After being hit by a Tesla cyber truck, my car was towed here to be evaluated and serviced. After a…read morefew weeks, my car was returned to me in pristine condition. It was in better condition than I ever could've expected along with a completely thorough detail of a car that has seen three dogs and teenagers!!! The professionalism of the staff, with my constant text messages and emails, their patience is unlike anything I have experienced in a very long time. I am so grateful to this company for going above and beyond, addressing all of my concerns, and easing the anxieties that come from being a road rage victim.

I'd like to start off by saying as a first time customer North Smithfield auto body is the best the…read moremost professional and respectful and kind place that I have ever been to !!! . when I initially called the shop the girls in the front office., Alicia and Karen were so kind and so professional!! they cheered me up buy saying everything will OK , we'll take excellent care of your car !! . I have a pretty fairly new vehicle a Honda Civic 2024 and not only did they rest assured me on my repairs but I also got the opportunity to speak with the manager of the shop. His name is Shane and he was such a wonderful man very detailed and explanatory. I also had a chance to get some extra CARE for my car from authorization by the owner Tommy and that was an above and beyond service I didn't expect included in my repairs !!! This shop is just altogether the most unbelievable amazing and reliable place that I will go to for the future and I recommend those that are in the need of a body shop to come to North Smithfield auto body. The peeps here are absolutely amazing. Thank you North Smithfield Auto Body !!!

Customer service and repair was exceptional! Alisha helped us through the whole process ( big thank…read moreyou, Alisha!) and went above and beyond to help us. The damage to our car was minor but it's back to looking like new! This was the second time we have serviced a vehicle here and although it's in a very busy area, on 146 north, it's definitely worth getting any auto body work done there! Highly recommend!