Efficient and professional please ask for Vanessa for your…read moreloan officer never left my house to complete my loan no hoops to jump thru I shopped MANY companies their the best Had my money the same day

1-Star Review Title:…read moreBeware -- Unlicensed Title Loan Activity I took out what Embassy Loans advertised as a "title loan" in October 2024, secured by my vehicle. After researching with the Florida Office of Financial Regulation, I discovered that Embassy Loans does not hold a Title Loan Lender License under Chapter 537, Florida Statutes -- which is required for this kind of loan. They publicly market "auto title loans," yet only hold a consumer finance license (Chapter 516), which does not authorize loans using a car title as collateral. Under Florida law, unlicensed title loans are considered void, and lenders may be required to refund all money collected. I've since filed a formal complaint with state regulators and the Attorney General. If you're considering a loan here, verify their license first and understand your rights before signing anything.

I had to take a moment to share the wonderful experience I had at InstaLoan. As a multiracial…read moretransgender woman of color, I'm always mindful of how I may be treated when I walk into places of business and move through the world. Rashida and Helene were absolutely amazing. They greeted me with kindness, respect, and truly exceptional customer service. I'm deeply grateful for the way they assisted me. Experiences like this mean a lot, and I never take them for granted. Love, Peace, & Blessings... Rajee Narinesingh President, TransSocial / Mayfaire Medical Board of Directors | Transgender Activist, Actress, Spiritualist, Author, Show Host, & Reality TV Personality

Helene was fantastic! Knowledgeable, professional and literally quick on her feet. She was greeting…read moreand helping multiple people at the same time! Wow! One of the best Manager's I've seen in action.(Second only to my own, of course, and that says a lot...) I was going through the application process when my phone died. Guess who had a solution to my problem, yep, it was Helena to the rescue. What would have been a "see you next time", turned into, a "let's work with this". I appreciate her work ethic and customer service, it was a delight to come into the store. Can you make her a general manager to train other stores how to deliver customer service?

Great service! Friendly people, helped me with everything I needed and went beyond by answering all…read moremy related questions . Thank you!

Worst place ever! Since the new owner took over, things are not the same. Employees are rude and…read moreunfriendly. Not that "home town" service provided by the former owner. Overpriced! Will spread the word around town to not use this business!

Not sure about the details of this specific location but their online system is completely TERRIBLE…read moreAND INCONVENIENT! Customers can't consistently pay their bills because they're always updating it cancelling out our payment options. Like, just leave the website alone!!!!!

This is my second bad experience with Tropical Finance, I have been trying to contact them in…read moreregards not having access to my account via the website and the mobile app. I have called them and requested a call back but nothing but crickets. I take back my last review giving them 4 stars it should be one star. I only got a call back when I left a bad review. I'm considering closing my account with them!!!!!

June 1, 2026: I left a previous review about four years ago. Since then I have had numerous good…read moreexperiences with this Wells-Fargo location. Today I had to obtain a certified check, something I've never done before. Adrian Kanchan guided me with a remarkably efficient, friendly, helpful and encouraging manner, and I left feeling grateful and happy.

BE CONSISTANT AND CLOSED THE DOOR LIKE THE OTHERS AROUND YOU!…read more This was one of the most unnecessarily frustrating banking experiences I have encountered, and the issue was not the complexity of the transaction, it was the lack of consistency, preparation, and basic process knowledge from leadership down to the frontline staff. The purpose of the visit was simple: open an account for the monthly deposit of Social Security funds. We arrived with the Social Security award letter, identification, and supporting documentation. Instead of being provided with a clear checklist of everything required at the beginning, information was given piece by piece. After spending considerable time entering information and supposedly creating a profile, we were told an original birth certificate was needed. We left the branch and began driving to retrieve it. While already on the road, the bank called and suddenly advised that the Social Security card was also needed even though we had specifically been told during the appointment that the birth certificate was the only additional document required. We returned with both documents expecting the process to continue from the profile we had already been told was established. Instead, another employee appeared to restart much of the process, repeatedly went into another office for assistance, spent additional time at the copier, asked numerous questions, and recreated information that supposedly had already been entered. Then, after all of that, we were told at the very end that $25 was required to open the account. Again, this was information that should have been communicated at the beginning. This is not acceptable customer service. Customers do not work for Wells Fargo and should not be expected to know the bank's internal requirements. If an account requires specific identification, original documents, a Social Security card, an opening deposit, or any other documentation, provide the customer with a complete checklist before beginning the process. What should have been a straightforward account opening turned into multiple trips, conflicting instructions, duplicated work, and a significant waste of time. The Wells Fargo location near Broward Mall needs immediate attention to employee training, leadership oversight, process consistency, and customer communication. A financial institution should inspire confidence that employees understand their own procedures. Unfortunately, this experience did the opposite. Save yourself the unnecessary frustration, time, and energy unless this branch improves its training and account-opening process.

We had a great experience with First Choice Financial. Julie was excellent and the process was…read morecompletely seamless and easy. It was very much no stress all the way. As far as numbers go, First Choice offered us the best deal, much better than what we found at traditional banks. And the loan process was a breeze. Whenever something came up, Julie made sure to quickly communicate what to do or send. She was easy to reach and always there for questions. Julie treated us with the utmost respect and professionalism. You could plainly tell that not only was she a seasoned pro, but that she also had our best interests at heart. Huge plus. There is no comparison between First Choice Financial and major banks. It was such a better process than I am used to, I am really kicking myself for not using them sooner. I would highly recommend.

We can't say enough wonderful things about Julie at First Choice Financial! From the very…read morebeginning, she made a stressful process feel smooth and manageable. Julie was always patient, kind, and incredibly responsive. No question was ever too small, and she took the time to explain everything in a way that made sense. What really stood out was how much she genuinely cared about helping us reach our goal. She went above and beyond to make sure every detail was handled and kept us informed every step of the way. It honestly felt like we were working with a trusted friend rather than just a lender. Thanks to Julie's hard work and guidance, our experience was smooth, positive, and even exciting. We're so grateful for her support and can't recommend her highly enough to anyone buying a home!