We had the absolute greatest experience here! We came just for lunch and drinks and to enjoy the…read morebeautiful views The service was incredible - very attentive, clean and pleasant. The food was some of the best that we had in Italy. The drinks were, by far, the most delicious we've had. Everything here is wonderful, beautiful and well worth it.

We did not stay at the hotel. Let's start with the upstairs bar. We arrived early to our…read morereservation at Giacomo Al Lago so we decided to get a drink upstairs. It took so long to get our drinks. By the time they came we had to go down to our reservation. Now the restaurant Giacomo Al Lago. We were seated quickly. But our menus took forever. They were serving and attending other tables but after 10 minutes I had to go back to the check in area and ask the lady who seated us , who was suppose to give us the menus. So eventually it came. As you see in my pictures. The other ladies were given a place to set their handbags. One arrived after me. Mine was on the floor. So the beginning service was not good. My son ordered from the kids meal and they brought him an adult meal we had to send back. Now the food was delicious. Well prepared. They brought our seafood selections to look at and approve before they cook it for us. I wished their service matched the cook's efforts. I had a much better experience with service at a different luxury hotel.

This review is for the restaurant Veranda as we did not stay in the Villa d'Este hotel…read more We came here for dinner on Friday night along with two other couples. Upon arrival we were told that the men needed to be wearing jackets. I wish that our hotel had told us because my husband had packed one, but luckily the restaurant keeps spare jackets on site for just this situation. The large dining room is incredibly old school with beautiful brass dining chairs laden in blue and yellow striped fabric. When they brought out the wine list I thought it was a joke because it was the size of a dictionary! For dinner I had the beet tartare and the veal filet. The soy marinated tofu was a little bit of an odd flavor combined the beet dish but besides that it was quite good. My husband started with the gnocchi and it may have been the best dish of the night, it was dynamite. In my opinion, my veal filet was better than my husbands beef filet and I also really enjoyed the petite eggplant parmigiana that came with it. Soufflé and ice creams for dessert were a big hit, but I was especially pleased because I asked if they had some dark chocolates off menu and they brought me out a beautiful assortment that tasted as good as they looked. Great restaurant if you are looking for an elegant evening out on the town or an excuse to use the dinner jacket that you packed but thought you wouldn't need.

Wonderful, elegant hotel, but an employee stole purchases I had made to bring home worth $850.00…read more While at dinner Someone made off with Lovely things I bought.

I can not say enough about this hotel. The staff went above and beyond when we got a flat tire and…read morespent all day trying to get our rental company to come out then ultimately helping us find a last minute private transfer to Milan. The hotel itself is beautiful with the most breathtaking view of Lake Como. Our room was clean and well appointed. You can reserve a seat on their shuttle to get to the shopping area, walking on the curvy mountain road with no sidewalks would have been impossible. The shuttle was always on time and well worth the small extra charge to use. Breakfast was included and was quite good, including hot and cold items. Due to bad weather, we opted to stay for dinner one night which I don't think I would do again. Our lasagna was not very good but honestly the view is so spectacular that you don't really mind. The restaurant staff was really hard working and there was never a long wait to get an espresso or a cocktail.

This is an amazing place with views that are so beautiful. The rooms are modern and very clean…read more What makes this hotel is the staff very friendly service, willing to help us with a rental car issue. They did it all with a pleasant smile and Italian grace. The shuttle to town was always on time and easy way to come down to town. The breakfasts were very good and again great service. Overall our favorite place in Italy on this vacation. I can't wait to come back!

The Bvlgari restaurant and staff are friendly and the service is exceptional…read more The food is flavorful and just right. I had the sea bass. It was delicious! It was the best piece of fish I've had in a long time. Overall, the Bvlgari brand is an important part of Italian culture. Their Milan hotel symbolizes their attention to detail with a timeless elegant appearance.

I am a big fan of BVLGARI and I own a few bags and jewelry from this brand but I was deeply…read moredisappointed in their restaurant. This review regards their restaurant by Niko Romito but we got mixed feelings about this hotel in general. Me and my husband wanted to start our wedding anniversary with breakfast at BVLGARI. When we approach hotel security told us to get trough the outside to the restaurant patio instead of letting us in trough the hotel lobby, probably because we are not hotel guests. OK. We were greeted by waiters with very serious faces, nobody smiled. Everything was so stiff and sour that I was afraid to place my cup in the wrong spot because waiter would replace it lol. The place itself felt very snobbish. When I went to bathroom I almost was followed by the staff. 2 egg benedicts with alaskan salmon, coffee and detox juice cost us 100 euro, which I have no problem to pay if it's worth it. But breakfast was below mediocre. The eggs were cold, instead of english muffins was just round of white toast with 0 side dishes. Charging 34 per plate for "egg benedict". I think people in Milan maybe buy it but we have much better egg benedicts in USA. The size was absolutely unacceptable for 34 eur per plate, boring presentation and bland flavors. Also detox juice for 18 eur absolutely absurd. They just put this prices because they can. It was nothing extraordinary in this food nor even presentation. I give them credits for nice BVLGARI dessert with anniversary candle. That was very nice of them but overall experience was very bad because of service and food. Now I definitely know I wouldn't like to stay at this hotel if everything here is so snobbish. We stayed at many 5 star hotels in the world - Ritz, Fairmont, Four Seasons.... but this uncomfortable feeling I got for a very first time.

This was a totally amazing place to stay! Elegantly done! Our room had a beautiful view of the lake…read moreand Switzerland. Great service! The buffet was elegant it was like being at wedding reception. The best part was getting a pitcher of coffee in the morning. It's hard to find a place where you can get a whole cup of coffee and not a shot of espresso.

Hotel Regina Palace is a majestic Art Nouveau building offering refined classic-style interiors and…read morelarge grounds with pool. It is right on the shore of Lake Maggiore, in Stresa. Rooms and common lounges are all decorated with antique furniture, rugs and historic chandeliers, all giving a sense of history and nobility. Rooms overlook either the garden or the lake and some also feature a spa bathtub. Service from checkin to bar service were out of this world. The spa is a great addition to your trip if your looking to relax, with a nice deep tissue massage, and then relax in the cave pool, hot tubs and saunas.

I am not sure how this place has the reviews it does. Terrible service and for the price, honestly…read moreit is not worth staying here. The workers were rude and not respectful of us at all. For a $500 hotel you expect much more. The room was small and the air conditioning didn't work. The front desk blamed us and said it "isn't what you are used to in the United States". It wouldn't even turn on... I got a massage at the spa and it was the worst massage I have ever had. She was not an experienced therapist and didn't give me an even massage (missing an arm completely). We voiced this to the manager, who seems to be the owners son, and he tried to intimate us by getting in our face and telling us she has 40 years of experience and that she has given "royalty" massages. There was no way this is true. He was just a rude man with an ego issue. It was a terrible experience and I urge you to consider staying somewhere else that will treat you right.

This hotel......let's just say that my husband and I have stayed in a lot of boutique style hotels…read morein Europe and this one takes the cake. The ambiance from the moment you step in the door is special. Our room was completely decked out in a wood and chalet style decor. They thought of everything here. Beyond amazing and I would love to have stayed longer than two nights. The owner is kind and personable and both restaurants are excellent and noteworthy in that they use their own farm for many of the dishes served. The price is more than reasonable. America, take notice that you don't have to charge an arm and a leg to have a wonderful experience. Transportation to the hotel from the train station in Zermatt is provided. Call ahead.

Great proximity to the town & lifts. Absolutely wonderful service and our teens loved it, too…read more 10/10 would stay here to ski again.

Our favorite boutique hotel in Zermatt. Great view on the…read moreMaterhorn. Friendly staff. The rooms are well designed and comfortable. It is always a pleasure to spend time there in the winter and at any season.

This is a beautiful property with lots of amenities. Very good co-Ed spa, our room had a…read morespectacular view of Lake Maggiorie. It has a restaurant on property and lobby bar close to the center of town, breakfast included but very limited choices on the buffet. If you want cooked eggs it's $10 extra. For lunch and dinner we found the restaurant t to be pricey and not very good. Good gym, lots of windows and natural light, clean. I would say the big reason our review is getting a three is because almost every employee we encountered could use some training in customer service. They have a certain way of doing things at this hotel which is fine, but much better received when said with a smile, especially when the answer to your question is no. Usually in a four or five star property the staff try to accommodate guests. We didn't find that to be the case during our stay and would have enjoyed the no's and our stay there more had there been more yes's and the no's at least presented with a smile. Also the massage from the spa was not good, I paid extra for a deep tissue massage, it was like a pressure point massage not enjoyable. And the sheets and towels on property are hard and scratchy not soft as you would expect at a nice hotel such as this one. It's also strange that you cannot get two keys for your room, another no.

This is a beautiful baroque hotel - if you like that sort of thing. Everything is gilded in gold…read moreand covered in mosaics. They are celebrating their 150th year this year. While I didn't stay there, I did visit for drinks in the lounge. They have a nice full bar and all the drinks were made well. As per the usual in Italy, ordering drinks comes with complimentary snacks - little bowls of pistachios, chips, etc. Looked over the pricing for the rooms and I'd say it's reasonable for the area and level of the hotel.

We stayed here 3 separate times on our tour of Italy and Germany. The rooms are comfortable, the…read morelocation is excellent and best of all, the staff is top notch. Shout-out to Ricardo, Omar, and Arash for being so helpful and friendly.

This is a gem of a find if you want to stay near the train station (it is still a good 15min walk)…read more Area may seem dodgy at first, but it's a working class neighborhood. Once you are in the hotel (and your room), the area fades away. Good proximity to a grocery store (Carrefour) and Metro lines. Modern, clean, strong air-conditioning, free wifi and super friendly staff (from front desk to breakfast room), all at a great price.