The Mei Wei restaurant gave me a horrible dining experience today, which is surprising, since I had previously been to the restaurant on 50 or more occasions over a five year period and I always tip them well.
However, I cannot recommend this place to anyone, anymore ! A number of the servers have severe "attitudes" and they need to be either re-trained or fired.
When I got to the front counter, this evening, it was jammed with people and I had to wait about 20 minutes for a table. However, no one in the joint acknowledged me, even after 10 minutes of sitting down at the front counter. Finally, I got up and had to tell one of the waitresses that I was waiting for the next available table. She couldn't care less !
A table became available, after 20 minutes, but before I sat down, the table was filthy and there was shards of rice all over the seat and table ! I had to ask the waitress to come back and clean it up. No apologies received.
Then, it took almost 55 minutes to get my meal. I asked the same waitress who did not clean my table to ask the cook how long it would be, but she never came back to update me.
Then, 10 minutes later, while sipping on my iced tea, I am asked by a female waitress named Alex if everything is okay ? LOL No, everything is NOT okay. I had been waiting 40 minutes at that point. Then, I am told by the waitress that "I was lucky to get a table " Lucky, huh ? That smacks of arrogance, to be honest. She continued to lecture me on the busyness of the restaurant, and never ONCE offered me an apology for her rudeness, or the slowness of service.
Finally, I am told by Ms smartypants that "if I didn't like the service, that I could find another restaurant to eat at !" WOW, that is very rude.
Anyhow, I had a chat with Vicky, the restaurant manager about the entire ordeal and the rude service and she assured me that she would have a chat with Alex and Tina. But, I highly doubt that any of my complaints will be taken seriously. This is the second time in two months that I was made to wait close to an hour for my meal. Also, the booths are not always clean and there is typically food left over from the previous customers. Just gross !
Meanwhile, while I was waiting for my food, at least 8 takeout customers walked in and out of the restaurant with their food orders. They only had to wait five minutes for their food, MAX, in the majority of the orders.
So, you kind of wonder what's going on with the Mei Wei. Is it becoming an "s" hole, take out joint, and are the regular, dine-in customers getting the shaft?
Unlike you tourists, I go to this restaurant, year round, and in the winter, when on some nights, I am the only person in the restaurant ! You would think they would show some gratitude !
Maybe they should just shut the effing dining room down and just make it a take out joint. In West Kelowna, there are so many bad restaurants that go under and if this one also goes under, I will not care. Meanwhile, the waitresses have major attitudes and perhaps they need to get fired, before they run the whole place into the ground.
Anyhow, not a happy father's day for me, thanks to some smart *ss server. I say that people should avoid this place, until they clean house and management replaces the rude staff with nicer people who do give a damn about a long time customer.
To wait an hour and 15 minutes for a meal is CLEARLY UNACCEPTABLE ! read more