We needed to re-tile our bathroom and one of the shops that offers good quality, as well as…read morefun-to-look at tiles for affordable prices is Fired Earth...this is according to my other half who's an interior designer. We had been at various other locations in London already and had picked up samples from various tiles, to test out of how they look and feel in our home. We eventually made up our mind and went for the East Hampton hexagon-shaped mosaic marble. This location in Marylebone is close to my office, so one day I popped in here to place the final order. The sales agent, Sharie, was super helpful and she made the order-process a breeze. She followed up with a written email confirmation and told me that the delivery is scheduled for the agreed date. Wonderful! What really made this an extraordinary experience was when I came back to this shop a few weeks later to return the samples. These samples were from the Islington and Hampstead branches, plus I had lost the receipts...and so I wasn't quite sure if they would refund the money. Luckily, Sharie was on duty again: she loaded the computer and spent some time digging for the online-receipts. She found them in the end and refunded me back my 28 quid. That's what I call great customer service!

I would give a zero star review if I could. After a huge…read morefiasco trying to get a delivery made on time (sending only one member of staff to deliver 700kg of tiles and at a completely inappropriate time, Fired Earth agreed to refund my delivery charges. I provided them with my account number and sort code. They then refused to process the refund to my account, insisting that I provide my confidential credit card details over the phone. Due to past incompetence I was not willing to do this, as I have no confidence they would be treated securely. It beggars belief that a company, in the UK, in the 21st century cannot make a payment to a bank account, when you provide them with the name of the account holder, the account number and the sort code. I have never encountered such outrageously poor customer service before. David Dwyer

I don't understand how this fraudulent "company" is allowed to continue to trade. If you make an…read moreonline purchase be prepared to spend vast amounts of time over many months chasing up a non existent item, then chasing up your refund which you will end up retrieving through your bank's involvement. My bank told me I had fallen for a scam where a company takes your payment but does not fulfill their side of the transaction and obtained my refund several months after my initial payment was made. Be warned - avoid this seasoned operator who has nothing to learn - but I have learned a lot about protecting my finances through my dealings with her and won't make the same mistake again!

My experience was online. An item was out of stock but payment was taken. Within 5 mins of…read more"purchases", the matter was cleared up via email with clear communication and a clear ETA on the item was communicated. Very happy with the experience.

Surprised to see someone to post such misleading comments about this company. I have personally…read moreused this company and have found them to be very professional. Their service was outstanding, a sentiment echoed by other customers on various platforms. Which is why I went with them originally. They exhibit courtesy, helpfulness, and hard work, and consistently deliver high-quality workmanship. I am thrilled with the redecoration they undertook in my home.

Costa did some work at my home and I am so disappointed with the work, it is awful…read more The paint work and plastering are extremely patchy and lumpy and a complete eye sore. It just seemed like they didn't know what they were doing but they claim to be experts in decorating, which is questionable. Also, they damaged my flooring as they have made massive dents in the wooden flooring and they didn't even mention that they did this as they thought it was acceptable to do this. My heart dropped when I saw the flooring like this. There was no care for my personal belongings, I asked them to cover my personal items up properly but they either didn't bother to put the plastic sheet over my items or they would the plastic sheet down whilst doing lots of messy work. Also, they painted the front room in two different shades of white and the plaster and paint work looks messy and not to a professional standard. They even damaged the heating monitor, which controls the heating and I had to call an engineer to fix this and this caused me to have no heating during the cold weather. I told Costa that he broke the heating control and he just looked at me and said nothing, which I thought was rather odd at the time but I could tell by his face that he knew that he had broken the heating control monitor. I have severe asthma and was forced to sleep without heating and I told them I have breathing problems but they didn't care at all. I am very vulnerable person. When they want your business, they seem to be nice and all smiles but when you tell about the mistakes that they have made with the work, they are not interested in listening at all. I have had a terrible experience with this company and unfortunately, I cannot recommend them.

Avoid - they did such a bad job of our end-of-tenancy clean that the checkout firm classed it as…read more'Domestic Clean' and made us liable for £200 re-clean fee leaving us over £350 out of pocket. We would have been better off doing nothing. They are not professional cleaners. They also took 6 hours to do the clean as we had to wait for the carpet cleaner to arrive, who might we add was appalled by how poor the clean was conducted so he was manically trying to get the spots they missed - unfortunately he didn't find them all. Monster's response to us was a £20 refund which is insulting given the failure. We petitioned hard that this was insufficient and now they won't reply to our emails. No offer of a re-clean which wouldn't have been possible anyway due to end of tenancy.

Excellent service. They cleaned our living room which was in a really bad condition. They were able…read moreto make it look like new again. I am really happy with the booking and the price. The cleaning team were very professional, arrived and left on time. I highly recommend this company.