I booked a deep clean of my studio flat and an oven clean…read more The quote for the deep clean was one cleaner for 5 hours. The cleaner called me to say they were finished after 3.5 hours. While cleaning had been done, I wouldn't call it a "deep clean": the cooker hood and kitchen blind were still thick with grease; laminate flooring in the bed area hadn't been cleaner at all; I'd cleared the top of the bathroom cabinet and fridge prior to the cleaner's arrival, but these had not been cleaned; and the tops of some doorframes had been missed. I ended up noticing and cleaning these areas myself over the next few days. The oven clean was booked for the same day, but I got a call on the day to say the cleaner was ill and we re-booked it for the following week. In discussing the re-booking time, I said I had a supermarket order arriving 2-6pm, and that I didn't want it to clash as my kitchen is very small. I asked how long an oven clean would take and was told 1-2 hours Therefore we booked the clean from 12-2pm. The oven cleaner still hadn't arrived at 1:35pm, and as it would have clashed I had to cancel the booking, I asked to cancel it. There was some quibble about refunding me the £75 fee for the oven cleaning, but I did get an agreement the next day to refund it due to being advised to book the cleaning for 12 in order to avoid the clash with the delivery at 2. While I understand that people get sick and sometimes bookings have to be re-scheduled at the last minute, and that traffic can cause delays, cancelling on the day, then being nearly two hours late for the rebooking and not at all proactive about letting the client know about it is a poor way to run a business. I'd also question their quality control process, as the deep clean was not to the standard I had hoped for.

We called Fast Cleaners Ltd to book their carpet rug…read morecleaning services. The company operate in London. The customer service by a nice guy on the phone explains to us the whole cleaning procedure and then we decided to book it. We are enormously satisfied with our choice and we are certain we will be using Fast Cleaners Ltd again.

I used Local Cleaners Clapham a second time around I hoped things would be better. My previous…read moreexperience left me with a voucher and since I was moving house the old place needed cleaning too. Learning from my previous experience I booked the first job of the day in the morning to avoid extreme delays. I called and specifically stated that I had a 4 bedroom house that needed cleaning to include carpets, windows and the works. Due to timing the window services would take place 2 days later which I understood. Cleaning day comes (same guy but now has a helper) we go through the areas and yet again there's a discrepancy from my phone agreement and his orders on paper. Phone conversation back to the office (again in another language) and the office calls me. 'Hello sir, the cost will be an additional 20 for the area you didn't tell us about.' Imagine my frustration (cartoon image of man's face turning red, ears shooting steam and eyes bulging) yes, that was me. I responded with 'I told you in detail what I needed and even offered the floor plan, measurement and photos just to make sure we didn't have a repeat situation of your service failure the last time I booked you. In addition I find it also interesting that this extra cost is exactly the amount of the voucher you've given me from the last time I used your services.' More empty apologies and waiting to hear from the manager etc as before. Alas same offer as before with another gift voucher but no discount on the service being done. Exhausted with these folks I agreed to accept it and then said 'ok I've got window cleaning with you 2 days from now and want to apply that voucher to the service' to which they said 'oh I'm sorry that's not possible, the voucher we'll give you is only good for newly scheduled services and not existing ones.' Utterly shocked and amazed by the audacity of these people I said 'wow, ok I'd like to cancel my next service and I'll rebook using the voucher or you can just apply that and make it easy for both of us.' The lady then said 'Oh I'm sorry we cannot do that because the voucher is only good for domestic cleaning and not window cleaning and we're prepared to send you our best cleaner and best equipment on the next services you book with us.' Now angry and a little confused by the 'we'll send you our best next time' as if I had somehow selected lower quality service and equipment request. In the end I requested cancellation of their services. Suddenly they were willing to talk about a discount, 'we'll send our best team and equipment' surfaced yet again however I was simply DONE with them. She ended the call by saying 'if you change your mind please call back as this is the best offer you'll find' which I found somewhat odd and doubtful. The second promised gift voucher never arrived. This American Southerner feels 'taken to the cleaners' by Local Cleaners Clapham and I do declare as y'all are my witness I'll never use them again.

One of my colleagues recommended me these guys and I decided to try their services. The booking was…read moreeasy and the man on the phone managed to fit me in the schedule for the next day. The cleaners arrived on time and did a very good job. Everything was very well cleaned and I was pleased with the results. Thank you guys.