Bryant and his team are phenomenal! They are very quick to respond and answer any and all…read morequestions we have had. They have helped me access my cards after an accident and while at the DMV! Bryant has been able to help us navigate the tricky insurance situations that arise when building and remodeling while still owning our current property. I have and will continue to recommend him and his team to friends and family. Love working with a local family owned business!

I was recommended to Bryant Young by my realtor as was several of the people in my community. Over…read morethe last year and a half, he has been an absolute disaster. It takes weeks at minimum for responses from him, regularly his team has dropped the ball on switching insurances or adding to policies which comes with spiked premiums that should be spread out over the course of a policy, instead you get three month of triple priced insurance due to their failings. Even with all of the recent storms when you expect your insurance team to be prepared, it takes well over a week for a simple phone call. After all of this disorganization, still has the gall to act like I expect too much of an insurance agent. Save yourself time, money, and headache and stay far away from this sketchy brand of insurance agent.

Corey Hopkins, the Claims Handler who arrived from out of state to look at my damage after the big…read morehailstorm, was thoughtful, considerate, and caring.  He was organized and professional.  He answered all my questions and explained how my policy worked during this disaster.  He had multiple people to assess in my neighborhood.  The next day, he drove by and waved.  He worked on my paperwork and had the damage claim completed in less than 24 hours.  He is an asset to State Farm.

Tonya went above and beyond to help me and was so helpful sense I was on a deadline . And the…read more rates were great.

So understanding and helpful! They "go the extra mile!" They work with you in difficult times and…read morealways know the best options. THANKS

Insurance is something you have but hope you will never need. I've been with Stare Farm for a long…read moretime. When tragety visited me the Mark Clippard State Farm insurance office came to my rescue. Glenda Marsh addressed every question and concern I had. The process played out smoothly. In the end I was glad to have had Mark, Glenda and Andru's support, guidance and assistance.

I used Gershman Mortgage for my home loan and had the absolute best experience. The staff was…read moreknowledgable from start to finish, answered any and all of my questions (and there were a lot) and made my experience seemless. As a frist time homebuyer, it was nice having someone so willing to walk me through every step of the process and understand the financial committment I was making. Your borrowing a lot of money and it was nice to be educated on the process. I could not recommend this company enough and tell everyone I hear of buying a home to use them!

Well thru all of Covid and after jack Langley and Ashton was patient helpful with helping me and my…read morewife get our house. Not to mention how much they went way out of their way to help me understand and get everything in order. Being a first time home buyer and a VA user I didn't know what to expect but with their help it was pretty easy, hardest part was just finding a the perfect home. Iv met a lot of folks from both the veteran community and the law enforcement committee that have talked nothing but great things about this company so yes I recommend 5/5. S

I have been utilizing the services at Payment 1 Loans for about 6 months now. I came to them in an…read moreextremely troublesome time in my life where some very significant life changes were happening, and I just didn't know what I was going to do. I want to specifically shoutout Kimberly. She has been so kind, informative, and compassionate, and has helped me understand every aspect of my loan and contract, with no judgement and has been beyond helpful. She has even taken the time to speak kind words of encouragement through this difficult time. I can't imagine going to any other loan company than Payment 1 Loans. She is nothing short of amazing, and if you haven't gone to see her yet, absolutely do it!!!

I came from a national bank about half a year ago feeling SUPER jaded and cynical, but SFCB made me…read morea believer in great bank service again, plain and simple. Despite the fact that I usually do something kind of embarrassing when I visit SFCB (once I accidentally flung the drive-through plastic tube out my window... I don't know guys, this is just my life), the attendants are nearly always super sweet and accomodating. When I came here I didn't understand the process of writing a check to withdraw money from my account, and they walked me through that with lots of grace despite the fact that I was like, "HUH?!?!?!?!?" They're great. They also were insanely proactive during the Target data breach debaucle and called me to cancel my card just as a precaution, which I appreciated. Plus, there are no redonkulous "maintenance" fees - no fees at all, actually - and that was a big selling point for me after losing money time and time again to my old bank. I visited today with a list of like, forty items to take care of and my teller was amazingly patient and efficient, so that spurred me to give them a Yelp shout-out in review form. If you're a Springfieldian who's unsatisfied with your bank on any level, make the switch. You will NOT regret it with these guys.

The people are very friendly, helpful, & informative. The online banking is very easy to use.read more

Very uncooperative in handling an estate issue. The solution was to bring a non ambulatory long…read moreterm care resident in to sign a paper to get a print out for medicare. Only $80 in the account! not customer centric.