Warning - Poor Service and Unresolved Issues at Guaranty Bank
I am extremely disappointed with the ongoing issues I have faced at Guaranty Bank. The legal department has completely failed to respond to a court order, return phone calls, or address multiple messages sent regarding the release of funds from a minor account, now held by an individual who recently turned 18. Despite submitting all required documentation, including a court order, the bank continues to ignore our efforts to resolve this matter.
As of today, the bank still has not released the funds, despite the court order and multiple attempts to get this resolved. This complete lack of communication and disregard for a legal court order is unacceptable, especially when it involves a minor who has recently turned 18 and is trying to gain access to their rightful funds. I would strongly advise anyone considering banking with Guaranty Bank to think twice. If they are capable of treating their customers, particularly young adults, with such negligence and disrespect, it raises serious concerns about their business practices.
I highly recommend switching banks if possible to avoid these issues. This experience has been incredibly frustrating and concerning, and I would not trust this institution with any of my accounts moving forward. We are hoping that the board of directors sees this message, responds, and takes immediate action to resolve this situation. read more