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    Foodie F.

    THE BUS LEFT FROM THE WRONG STOP AND MEGABUS REFUSED TO REFUND! The WORST bus company with HORRIBLE customer service. Fellow passengers and I were waiting for the bus at the place listed on our ticket: 10th Street and Penn Ave. The bus ended up leaving from a DIFFERENT STOP-- French Street and 10th Street instead!! And to add to the confusion, Megabus started using 11th Street and Penn Ave as an alternative stop so people were also lined up there too. There is even extensive construction in the area obscuring the views. Customer service gave me the run-around, telling me to call back every 15 minutes. Rudely hung up each time. SEVERAL passengers also missed the bus because of this and STILL MEGABUS REFUSED TO REFUND ME!! All other scheduled buses were filled. I explained everything in detail and all I got in return was a generic email saying I can only change the schedule 3 hours in advance! Did anyone even read the complaint?! I WASN'T able to go back home to my family for Christmas because of their horrible service!! NEVER AGAIN. AVOID AT ALL COST!

    Diane B.

    Waiting is in the driveway of the Convention Center. For a long time there was a horrible guy who worked there that went out of his way to hassle everyone. Luckily, it seems he is gone now. The drivers are nice. The waiting place has a roof but now walls and it's very difficult in the winter. I love the deals at Megabus. Only way to travel to NYC.

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    2 years ago

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    2 years ago

    Always a good way, easy boarding travel experience. Polite and great conversational drivers. I enjoy riding megabus.

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    1 year ago

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    Page 1 of 2

    Ask the Community - Megabus

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    There is no parking. Have someone drop you off or take the bus.

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    Review Highlights - Megabus

    We stopped for 30 minutes at the rest stop which was a little longer than necessary but I'm sure it helps the driver recoup.

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    Regency Global Transportation Group

    Regency Global Transportation Group

    4.0(8 reviews)
    3.0 kmNorth Side

    We were referred to this car service by another car service because Regency would be able to better…read moreaccommodate our group. Let me just start by saying, five stars are not enough stars. Leann took my call and provided excellent service from start to finish. She worked with me to determine the best vehicle for our 19-person group, obtained all the pertinent information for the pick up, drop off and return, and also provided a special accommodation for one of our guests with a mobility issue. This was an important group for our institution and in reading her notes on the order, it was clear that she was taking the lead to make sure they were treated on her end with the importance that I requested. She went out of her way to make sure our guests had beverages and assigned a terrific driver to bring everything together. Leann also kept in close contact with me throughout the day, letting me know when the group arrived, got on their way, etc. If you ever have transportation needs in Pittsburgh, I have no hesitation whatsoever in recommending this company. It's a really great (and unfortunately increasingly rare) thing to find people who are good at what they do and enjoy doing it. Regency is definitely one of those companies.

    A representative from their office terminated the call without courtesy or explanation. Such…read moreconduct falls well below the standard expected of a luxury transportation provider. I would not recommend their services.

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    Regency Global Transportation Group
    Regency Global Transportation Group
    Regency Global Transportation Group

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    CityLine Black Car - Bmw 740

    CityLine Black Car

    5.0(3 reviews)
    10.2 km

    I book tons of travel for work both domestic and international…read more We worked with Almir Rovcanin with CityLine on the reservation for a business trip and he was wonderful! Almir was responsive, kind, professional, direct, and efficient, which I greatly value. The business trip was a breeze and my bosses raved about Almir, the vehicle, safety, professionalism and level of service. I would highly recommend this service. Our company will definitely use CityLine Black Car when we go back to Pittsburgh for business!

    I've been a loyal customer of CityLine Black Car for a number of years since it was founded and it…read moreis my exclusive transportation to and from the airport. I have also used the service for transportation to other events, such as enjoying the nightlife of Pittsburgh downtown. There is not a more dependable service in the Pittsburgh area that I've encountered. Whether it is a 4:30am pickup at my residence or a midnight pickup at the airport, CityLine is there. The vehicles used by the service are high quality, including BMW 7 series and luxury SUV's. The vehicles are impeccably maintained and are always sparkling clean, inside and out. The drivers are friendly, professional, and skilled at driving whatever route in Pittsburgh and beyond. I recommend this business without hesitation, whether it is for airport transportation, a special occasion, or general transportation needs. This is a VIP car service, and whether you are a VIP or not, they will treat you like one.

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    CityLine Black Car - Cityline Black Car

    Cityline Black Car

    CityLine Black Car - GMC Denali

    GMC Denali

    CityLine Black Car - Office Location

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    Office Location

    Megabus - transport - Updated May 2026

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