I've had great experiences riding mega bus in the past when going home from college; however, today I had an awful experience that has ruined my want to ever use this service ever again. I came to bus stop at 3:20 to go home and waited at bus stop with others. Time goes by and no bus showed. I called customer service and spoke to a representative an hour later. They told me that the megabus stop is not where they pick up and I should've been at a different location than what was listed on their bus tracking map. Representative was VERY unpleasant on phone and refused to give me refund. read more

Always a good way, easy boarding travel experience. Polite and great conversational drivers. I enjoy riding megabus.

I don't usually write reviews, but let me just say if I could give this company a zero star review I would. My boyfriend & I booked one-way tickets for a bus home through Megabus. This bus was traveling from NYC to Pittsburgh. I received an email a few mos after booking saying the ride would be operated by Fullington Trailways which I didn't have a problem with, but when I originally booked I paid extra to ensure that my boyfriend & I would have seats together. When this was rebooked this option was not available so instead we opted to show up over an hr early to the bus loading area, making us one of the first ppl in line, to make sure we'd get to sit together. Not only did the bus show up over an hour late, but when the bus did finally arrive the bus driver began loading people from the back of the line, making us one of the last people on. At this point, not only were there no seats next to each other, there were no seats at all due to people using the seats next to them to place their bags & the size of the seats not being amendable to some of the passengers' body habitus. We were forced to get off of the bus & spend 100s of dollars to find other transportation home. When I reached out to megabus about this issue, they stated they are unable to refund even a portion of the amount I paid because they are "unable to offer compensation for situations that occur outside of their control". Would not recommend Megabus to my worst enemy. This company must be run by some money-hungry, unethical individuals. read more

THE BUS LEFT FROM THE WRONG STOP AND MEGABUS REFUSED TO REFUND! The WORST bus company with HORRIBLE customer service. Fellow passengers and I were waiting for the bus at the place listed on our ticket: 10th Street and Penn Ave. The bus ended up leaving from a DIFFERENT STOP-- French Street and 10th Street instead!! And to add to the confusion, Megabus started using 11th Street and Penn Ave as an alternative stop so people were also lined up there too. There is even extensive construction in the area obscuring the views. Customer service gave me the run-around, telling me to call back every 15 minutes. Rudely hung up each time. SEVERAL passengers also missed the bus because of this and STILL MEGABUS REFUSED TO REFUND ME!! All other scheduled buses were filled. I explained everything in detail and all I got in return was a generic email saying I can only change the schedule 3 hours in advance! Did anyone even read the complaint?! I WASN'T able to go back home to my family for Christmas because of their horrible service!! NEVER AGAIN. AVOID AT ALL COST! read more

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Do not buy a megabus ticket. They have little to no customer service to change a reservation or cancel a reservation. I purchased a ticket for March 17th on the the 5th of March. I got covid on the 9th. Rather then risk exposure to others I canceled my plans. The hotel refunded my money, the opera switch my ticket, megabus would not refund the the ticket and was will to change the ticket to another date for the cost of $14.00. What use to be quality service at a great price is now terrible. I have also experienced their drivers charging passengers cash to get on busses when the company had canceled one bus and merged a trip with a later bus. Can anyone else scream BIG RIP OFF. read more

Waiting is in the driveway of the Convention Center. For a long time there was a horrible guy who worked there that went out of his way to hassle everyone. Luckily, it seems he is gone now. The drivers are nice. The waiting place has a roof but now walls and it's very difficult in the winter. I love the deals at Megabus. Only way to travel to NYC. read more

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This is a much better opportunity than flying or taking the Greyhound. Tickets can be snagged for $1 each trip if you plan early. So far I have been on a Megabus five times and spent a total of $23. My brother lives in Pittsburgh so I visit whenever I get the opportunity. The stop is in a pretty central location and under cover in case it is raining. This stop is better than the ones in Columbus or CIncinnati because of the covered stop. The only issue I have had, is that I have never been on a bus that actually had Wifi... They advertise the heck out of it and I have never been able to experience it. I tweeted at Megabus and they apologized (not that I was looking for a refund or anything) and I was pleased with their response. Hopefully future trips (like the one I have planned in December) will actually have wifi. Whether or not it has wifi I can't really complain. The money I save taking the Megabus is incredible and I would ride it even if I never get wifi. read more

Megabus - Transportation Near Me

The bus service is great. Customer service, not so much. I had taken the Megabus to Toronto and Montreal in the past and had great experiences. Roomier seats than expected and the outlets and wifi are a nice touch. I loved that I could get to Pittsburgh in about 4 hours and 20 minutes with a brief stop in Erie. There were a variety of times offered and many times I was able to have the seat next to me to myself. One of the problems is that the bus was coming from Toronto. If there were any border delays, the bus could be up to an hour late. One trip it was almost two hours!And you would get NO information from customer service. In fact, they were often rude and disrespectful towards you. In today's connected world there should be no reason that customer service can't be kept up to date about the status of a bus. The Toronto-Buffalo-Erie-Pittsburgh route no longer exists which I don't quite understand because every time I took it, it was at least 3/4 full. The worst experience I had was when I received notificaiton my trip leaving Pittsburgh at 11:15 p.m. on a Sunday night was cancelled. I tried calling to get additional information and was told "it must be weather related" Except the trip was still two weeks away! It turned out they had cancelled some of the trips between Buffalo and Pittsburgh (and eventually eliminated the route) but again, that is something that customer service should have been aware of. Long story short, the bus trip itself is enjoyable and worth the price (especially since the cost of a round trip ticket is generally less than it would cost to fill up your gas tank) but lots of luck if you actually have to deal with customer service. read more

Yelp should allow negative stars so that I can give Megabus the negative 5 rating it deserves. I booked Thanksgiving travel months ago. Three weeks ago they cancelled my reservation (no explanation), so I booked at a different time. They just cancelled the second reservation via robo-text one day before my planned travel time. No explanation. The customer service would not help or even explain the reason for the cancellation. The email inquiry system does not work. Don't waste your time, money, and energy gambling on a Megabus ticket. You'd be better off hitchhiking, which is the only option they've left me with at this point. Happy F'ing Thanksgiving, Megabus! You Megasuck! read more

Awful. No customer service. No adherence to a schedule. No ability to rectify your problems. And nobody gives a shit. It's a very low end business. They told me to have my daughter wait at the bus stop for a bus that was in NJ which is 6 hours away! This Company is a joke. read more

I had a trip originally scheduled for Mid-march before COVID 19 really took off. My trip was canceled because of COVID, and instead of issuing a full refund they gave me credit. The credit was split up into three different vouchers (two $20 and one $10), so it was difficult to use in the first place. Finally, this past weekend (July 6), I decided I wanted to use my vouchers. However, Megabus canceled half their bus stops. I wanted to depart out of Harrisburg, PA, but the bus stop is shut down presumably because of COVID. The vouchers I received expire in March of 2021. Since my bus stop is shut down indefinitely, I called to see if I could get a refund. I don't think i'll be able to use my credit before they expire. The customer service is a nightmare. I was treated rudely and when I explained my situation the representative responded with, "you can use your credit for a different bus stop." How am I supposed to use my credit for a different bus stop if I can't leave the city I'm in because the closest megabus stop is shut down? He then suggested that I give the credit to a friend or family near a bus stop in use. I will be using greyhound from now on. I have had problems with Megabus for years and each situation I deal with gets more and more ridiculous. read more

I've have been riding the Pittsburgh to Philly route for years. It would usually take 5hrs and 45minutes to get to center city. It now takes about 7 and a half hours. They added an extra stop and a horrible rest stop that has a restaurant you don't have enough time to order from and a gas station. So I hope you eat breakfast at 6am before you leave and pack snacks because you will probably starve. The only reason I am giving this ride one star because the bus is clean and the bus driver was nice. Otherwise I would have tried to find a way to make this negative stars. Anyway, I will never take this bus again when I can take greyhound for less and actually get to my house in less time because there is a stop in my town. I'm writing this on the bus because you know I won't get to center city for another hour and a half. Update: btw still on the bus. I'm going to be 40 minutes late and I'm going to miss my train. Best day ever! Last update: I'm an hour late. read more

So once upon a time I loved Megabus. Used them in Europe several times before they came to US. One incident is all it took to change that. Here's an email I sent just yesterday from the bus (don't expect anything to be handled from what I've read): My name is Karla D and I am currently on bus DD716 11:35 am bus bound for Pittsburgh via State College from NYC. I'm with my boyfriend Brian T. We have used Megabus several times and consider ourselves to be loyal customers with repeat business. However, a situation has just occurred with our driver that requires a formal complaint and frankly gives me great concern for the duration of our journey. We were rushed around at the rest stop given just 20 minutes (the bus left NYC on schedule) and while in Burger King in front of a packed restaurant she began barking at everyone that the bus leaves in three minutes (she did this while waiting for her order). We get back on the bus and a passenger seated upstairs near us had asked to have the a/c turned off (as did several others downstairs). The driver came upstairs and yelled at him stating she would do it when everyone got back on the bus, that others had also asked. She then started raising her voice and screaming that she had a schedule to keep and the a/c would go off once everyone was on the bus. She then said if no one agreed with her she would have all of us thrown off the bus. During the rant she advised she wouldn't be accused of leaving passengers behind so they could get refunds. She also told the man who asked to have the a/c turned down that he didn't run the company. No one really spoke back to her as the mostly middle aged to senior crowd was in shock. Again, this happened upstairs where I was seated. A passenger calmly suggested that she can't threaten to have passengers removed without warrant. At that time others started to speak up in agreement. The driver went downstairs and returned talking on her phone stating that she had ten unruly passengers who needed removed. I don't know if the call was real or not because she went back down and we were once again on our way. She was so concerned about time that she wasted it by creating a scene making your valued customers uncomfortable and upset. In addition to this major situation, a minor problem was non-functioning outlets (entire bus) which could have normally been overlooked. However, today it's the icing on the cake. I've been a Megabus customer and supporter for years, often riding when in Europe. When Megabus came to the U.S. I was beyond thrilled and have chosen Megabus every single time I travel to NYC or DC to and from Pittsburgh. I would brag to my friends and family about how amazing Megabus is (several of whom are now also riders but doubtfully will be when I tell them of this trip). After this incident I'm honestly not sure what the future holds for me and Megabus. I'm sure you'll be receiving multiple complaints as there were people advising that they would as well as shooting video of the incident that took place. Here's to hoping the rest of the journey back to Pittsburgh is safe, smooth and peaceful. Sincerely- Karla D read more

Horrible customer service you can't talk to anybody on the phone. Made a reservation for my daughter online To come home from school and within a half hour her roommate's mom said she could take them home. There was absolutely no refunds available or even an option to transfer it for another date. Then they say hurry get your ticket before they sell out! So not only do we lose our $80 there could be some kid trying to get home and they will deny him a ride knowing there's an empty seat? We weren't even allowed to give it to somebody because you have to show your ID, non transferable. There should be at least a 24 hour window that you can get a refund, what a rip off! They don't care they got their money! read more

Thank you, Megabus for changing boarding location and not telling me that. I purchased another ticket from Greyhound later today. (5 hours of waiting is enough to write this review)) When I called costumer service our conversation was very short. You don't get money back. We sent email yesterday at 9 pm!! Was even bus leaving Pittsburgh today, bcz there is people waiting here with me. At least put a representative person here at your regular stop or little note that tell people to walk around block and no one is gonna miss their bus. Costumer service below one star, hang up on me after I ask for a manager. I guess there is no one. Never gonna this bus again. I would rather pay extra money to Greyhound. read more

Our driver Tony enroute from Pittsburgh to New York was hilarious. He made the trip a fun experience with his dad jokes. For instance, at the rest stop he said New York was a 2.5 hour drive, or a 2.5 week walk. That kinda thing. The tickets were cheap, but I don't know if I'll do Megabus again. Seats and floor space is narrow, wifi is shoddy at best, and the worst part for me was all of the terrible road noise and movements. I felt like every bump vibrated through me. On the way back was even worse. I came very close to getting sick on the bus, and was very thankful to find Dramamine at our rest stop. I think next time I'll pay more and take Amtrak instead. They have great wifi, clean, roomy seating and a smoother ride. read more

Megabus: The classier Greyhound This is an actual convo between me and my mom whilst riding the bus: Me: I'm on the Megabus to Philly. Mom: You're on a shuttle to the airport? Me: No, I'm riding the Megabus to Philly. Mom: Who are you flying with? Me: No, I'm on a bus traveling to Philly that's like a higher class Greyhound! She finally got it. Flights to Philly were over $200 dollars. Plus about 2 hours to wait for the plane, about 20 min in the air and fearing I'm going to die. Megabus was $60 round trip, about 6 hours and I could get some work done in between. Oh, plus I'm on the ground and not dying. So no crazy airport drama. You just wait on on the corner (yes, kinda like a hooker) by the Convention Center and they pick you up and you leave right at your designated time. NO DELAYS! If you're late....too bad...you miss the bus, literally! The buses are nice enough, the seats recline, there's enough room to spread out (especially if no one is sitting by you) and there's plugs for you to charge your computer, phone, etc. That's obviously a definite plus. The only stops are one to a rest area for 30 minutes. Which is nice because there's a Starbucks. I may have also had BK on the way back, but don't tell anyone...I really wanted a whopper. The other stop was in Harrisburg for a hot second. The couple of drawbacks. There's no tray to put your laptop on. So it sat on my lap and I crouched over it in a pretty uncomfortable position for most of the trip. Also, if there's traffic in whatever city you're traveling through, you're pretty much screwed. The ride out arrived right on time. The ride back was an hour and half late. But again, the same could happen if you're flying and your plane is delayed. I had a really funny driver on our way back to the Burgh. He basically gave us a lecture. No drinking, smoking or talking loudly on your cell phones or you're getting kicked off the bus. And don't you dare take longer than 30 min at the rest stop or he's leaving your butt behind! Megabus, you are a steal and I'm totally into you! read more

I'm sorry, but I feel I have to update my review--and not for the better. Megabus just doesn't cut it for me anymore. Here are the reasons why: 1.) Major, unnecessary attitude from drivers, esp. during busy times (around Thanksgiving and Christmas/New Year's). This includes reading passengers the riot act as soon as the bus gets moving with no particular reason, which includes threatening to leave passengers stranded, as well as unreasonable requests (that passengers refrain from using scented lotion, etc.) I've never gotten such attitude from drivers on either Greyhound or Amtrak, and I'm wondering if it has to do with poor pay and working conditions (Amtrak conductors are unionized and paid better--not sure about Greyhound). 2.) Inconsistent and overly strict baggage enforcement. My bags are under their specifications, and I've caught flak from drivers about it before. (See other reviews for even worse complaints). In contrast, my bags are slightly *over* Amtrak's specs, and none of the conductors have ever said anything to me about it before. 3.) Cramped and uncomfortable seating, with little opportunity to get up and move around. I almost always felt cramped when I got off the bus. This became particularly apparent to me after I started riding Amtrak, which provides *much* more legroom. Seat pitch is about the same as Greyhound, so if you don't mind that, then you'll be okay, I guess. 4.) Poorly functioning amenities--the wifi rarely works, and when it does, it's extremely spotty. I've also encountered power outlets that didn't work on occasion. Don't believe their advertising campaigns about either the wifi or power outlets! Neither Greyhound nor Amtrak make such claims, and although wifi isn't available on the whole train, if you sit in the cafe car, you can get it and it's pretty reliable, in my experience. 5.) Poor customer service--this is the real dealbreaker for me with any business. As others have mentioned, if you accidentally book the wrong date or need to change your travel plans, you're SOL with Megabus. Even Greyhound allows passengers to change itineraries--even though you have to show up in person and there's a $20 change fee! On Amtrak, you can change your itinerary without *any* change fee--the only time you'll encounter an upcharge is if the fares are higher on the day that you want to change to. (Not sure about refunds/credits if the fares are lower...) About the only factor Megabus has going for it are the inexpensiveness of the fares. Between all of the other factors listed above, I've decided that it's worth it to me to pay an extra $30 or so to ride Amtrak hassle-free to Philly. As such, Megabus won't be seeing any more of my money again anytime soon! read more

Much better quality service than Greyhound, though not as wide of a network. Their customer base also seems to be better as well. Their $1 fares are real, you just need to be one of the first to book (months in advance.) They tell you to get there at least 15 minutes early. They're serious. I didn't see a public restroom anywhere around though, other than local restaurants. The bus stop is outdoors, but covered from the elements. You might want to call ahead of time to confirm exactly where the bus stop is. No refunds, only exchanges (with a fee) at least 3 hours in advance. read more

I usually take the megabus because it is cheap and ok in comfort. However this morning as I was waiting in line I witnessed such poor customer service that I was outraged - and it wasn't even directed at me. They were not letting some poor girl who had a flight to Germany to catch on the coach because she had one additional bag (and a small one at that). Not that it would make a difference to them and they wouldn't even let her pay extra to put it on or buy an extra seat, as she cried and begged them.. And of course they had absolutely no morsal of sympathy and were horribly rude. Moral of the story: read all the fine print on your receipt. Megabus's customer service is so bad they don't even nickle and dime you - they just don't let you on! Their luggage restrictions are tighter than an airplane's, and their customer service is worse than anything I've seen. read more

BASICS: I rode from Pittsburgh to Philly on a Thursday, leaving at 5:10pm (arrived in Philly at 12:45pm 10 mins early). It was a large double decker bus with seat belts. I'm relatively short so I wonder if taller people would be way uncomfortable? Most people either got on at State College or got off. The bus was clean, my outlet worked, the driver was firm but kind, the other riders were quiet, it did not smell bad. I did not try the wifi because I didn't need it so I can't comment on that. It cost $35. I reserved my seat for an extra $5 (total $40) but actually I think that was dumb because it meant I had to sit next to someone where as other people who didn't reserve their seat got to stretch out across two seats! PRICE: Megabus = $35-$40 (7.5 hours) Amtrak = $60 (7.5 hours) Cheapest flight =$188 before fees. (5 hours including layover) I chose the bus not for the price (though it was nice) but because there were no night trains or planes available and I wanted to get in early. There were some very early direct flights but they were over $450. Yikes! THE RIDE: We stopped for reasonable amounts of time near PSU, at a rest-stop restaurant full of quiet Amish couples, and in Harrisburg. We stopped for 30 minutes at the rest stop which was a little longer than necessary but I'm sure it helps the driver recoup. It was nice to use the restaurant bathrooms and if you didn't pack enough food I'm sure the opportunity to get some was welcome. During the trip I listened to Mindy Kaling's latest comedy audiobook and watched 1 downloaded movie on my phone to pass the time and it worked like a charm. If you don't usually download things you can do a 30 day free trial of both amazon prime and audible.com to get some downloads just for the trip! read more

I 2as was traveling from Pitts to NYC with my 21 yr old daughter, her friend and my 13 yr old son and I thought it was great! There was one problem with the pick up point in Pitts and the man that was sent, from the bus driver, to tell us we were in wrong place was a complete jerk!! But the actual bus driver was really sweet!! Rest of the trip was great! Our return trip was also great! I think people expect way to much from such a cheap way of travel! Ok so the bathrooms are not so great, they do stop at rest area's so...um go there!! I'm just one of those people that is so happy I don't have to be behind the wheel!!! Also it seems that trips from Pitts to state college onto NYC are just better in general, according to these reviewa! read more

I pretty much adore the megabus as I don't mind long bus rides as much as most people. It's the cheapest way to travel if you book early enough and most recently I got a bunch of tickets for free during their "gofree" promo where they gave away thousands of free tickets. I'm from new york and its the easiest way to get home for me from Pittsburgh, even though the bus ride is 8 hours long from Pittsburgh to New York. I usually sleep through the ride. It can be pretty uncomfortable and boring if you can't sleep during the ride however. I've never had a problem with the megabus other than that the wireless does not work when the bus is moving, which is pretty much all the time. I'm not a fan of airports and getting to and from the megabus is much easier for me. The key is to really just book tickets as soon as they are released, as the more tickets are sold for each trip on a route, the higher the price gets. Pittsburgh to NYC peaks at $45, but I've gotten tickets for much much less and even free. A downfall is that they only release tickets only three months ahead, so you can't plan a trip four months away usually. My friends who usually take the megabus for DC routes say it sucks for them, I'm guessing the Pittsburgh routes are easier to maintain on schedule and such. I'm hoping to go to toronto on the megabus sometime soon and have taken the bus from Pittsburgh to DC as well without any problems. read more

When I first was booking my Megabus ticket from Pittsburgh to NYC I was very skeptical about taking the Megabus because of the reviews, especially because I was going to take an overnight bus. Don't worry! The bus was great! The bus drivers were nice, yes they were bold but also hilarious! I slept like a baby, but would wake up at the rest stops. If you are traveling alone and are freaking out a bit, there are tons of people on the bus and you automatically feel safe. Hop on and enjoy this affordable bus ride! read more

I finally booked a trip on Megabus although it was a shorter one (Pittsburgh to DC), I was still able to get my round trip ticket for under 50$. Two months prior or less to my departure date, in the peak travel season. You can get the 1$ deals but you have to be really hardcore and watch the website daily, you also have to book pretty far in advance so I've heard. The bus was clean non-smelly offers free WIFI but it rarely works while the bus is moving, for that matter neither did my cell phone in parts of MD. To be expected I suppose. No complaints about my fellow passengers. The bus leaves on time be around 30-45 min early if possible. This will ensure you a spot near the front of the line and then you can get a more comfortable seat. Front seats up top, table seats on bottom or window seats offer a tad more head resting / stretching room. Seats are not reserved and are first come first serve. Soooo if anyone attempts to swipe your seat at the rest stop immediately run up the bus aisle and scream FIREEEEEEE!!! Ok maybe not that approach but a "hi I'd like to keep my seat back, I prefer not to play musical bus chairs for the rest of ride." Should suffice. I would not tolerate such juvenile behavior from adults, I mean what would happen if someone did that to you at one of your favorite sports games? You paid for your seat here too just think of it that way. Our bus was on time functional newer, with power outlets, fairly comfortable and for me it was cheaper than putting gas in my car or a flight. My friend also rode in the same day same route but later. Her bus broke down (this could happen with any mode of transportation). They were two hours delayed getting into DC. They were promised a refund, but not really given clear instructions on how to get one. So far according to her and her bank account balance the refund has not manifested, I think Megabus could fix up their website to be a little more user friend. Also refund better if they are promising that. Fix those two things and you've got yourself 4 stars Megabus.... I will ride again regardless. read more

I reserved a seat on the second tier of the bus and after waiting with the entirety of the passengers at the bus stop who were all smoking I decided to sit on the first floor. As expected, I could smell the smoke from the top part of the bus coming down, as well as the nauseating smell of the toilet that I had to sit by. The bus broke down twice on our way to State College from Pittsburgh and we waited on the side of highway 99 for another bus to pick us up. I thought traveling by bus would be a relaxing way to visit my daughter and not drive my car. Will NEVER do this again! read more

I decided to take the Megabus to New York City b/c flights were ridiculously expensive. I paid a total of $90 round-trip or maybe it was $91.00 with the booking fee. You catch the bus under the bridge thing where the convention center is located. You can't miss it b/c you'll see the crowd of people and the huge double decker Megabuses. I was ok with the price b/c relative to airfare this was a deal. The Pittsburgh to New York City trip goes to Penn State and then to a rest stop with a Subway in it then goes to NYC. The bus was packed when we left Pittsburgh, but emptied out when we got to Penn State so I had an empty seat next to me where I could stretch out and sleep till we reached NYC. My experience was in line with my expectations. It's not super comfortable to be on a bus for 8 hours, but it's not terrible...but what would be super comfortable for 8 hours, besides your own bed!!! We left later than expected from Pittsburgh and there were alot more people than I expected. It might have been b/c this was the last home football game in Penn State this past weekend. The riders are primarily young folks (college, young professionals) but I did see an occasional family here and there. I think this is a great alternative to flying if you want to go somewhere last minute but don't want to pay high prices to fly. I'd consider taking the Megabus again, but it wouldn't be my first choice. I'm impatient and I like to get where I'm going asap so I can enjoy my time there rather than traveling. read more

This review is for the Pittsburgh/Columbus/Cincy route. Big fan of Megabus. I'm from Cincy, and took the bus home from Pittsburgh. I had helped a family member with a logistically challenging move, hence the one-way Megabus trip. Ticket was $32 for the Monday 6:30am bus booked about a week in advance. The bus loads under the convention center, which is nice and shaded. I arrived at 6am (be aware that parking is insane around the convention center, ie $100/day. The bus driver suggested some lots nearby to other people who had to park cars) and there were two guys in light blue MegaBus shirts sorting passengers into different lines. I was 6th in line arriving 30min early. There were apparently 4 buses to varying cities coming in the next 30min, and man they load fast. Our bus started loading at 6:23am, and the engine roared to life at exactly 6:30am, so don't be late....MegaBus doesn't wait! Seats are pretty much like economy airline seats (like the kind on a smaller jet), rather firm, and they do recline and have a regular car shoulder/lap belt. There is a two plug outlet at each pair of seats. My bus had about 12/50 seats filled, so everybody got a double seat to themselves. The armrest between seats goes up (like at fancy movie theaters). WiFi was spotty between the major cities...only worked well within about 30min of the cities. Also annoying is that you have to re-login each time it disconnects. We took a 20min stop in Zanesville, OH at a truck stop that also had an Arby's. The gal at Arby's said they get both the AM/PM Megabus on this route there every day. Columbus has two stops: Ohio State University (we arrived at 10:10am) and Nationwide Arena District (we arrived at 10:16am) Cincinnati ends this line, and we arrived at Race/4th Street downtown at noon, so way early! I'll take that!(scheduled time was 12:45pm) My brother took the afternoon bus Pitt to Cincy the preceding Friday and pretty much had the same experience...plenty of empty seats, spotty WiFi. They were scheduled to get in at 9:45pm and got in at 9:30pm! The clientele was pretty much 20's/30's YP's/college students except one middle aged guy and one mom with kids. Of note, the mother with three small children was able to have a non-riding friend board the bus to help her get the carseats settled and then they got right off, no fuss. She had one two highbacked carseats and a low-profile booster that all fit in the seat with no problem. Also of note, you do need a reservation (and your confirmation number in hand, either on a smart phone or printout) to ride the megabus. There was a Tibetan monk (no lie) who tried to board the bus without a pre-reserved pass-denied. Another guy wanted to change his reservation at the bus stop-denied. As the five year old sitting behind me chanted as we debarked from the bus, "I chose Megabus! I chose Megabus!" And I'd definitely, definitely, choose it again. read more

I travel constantly on Megabus. I think I'm about to break my 20th trip this year using Megabus. Essentially, it's a love hate relationship. People in Pittsburgh are either afraid to ride the bus, or they are to snobby to ride the bus. I'm here to help those who are afraid because there is no reason to be. Here is the breakdown: The Good: Megabus is the quickest bus service there is in and out of Pittsburgh because the Ghettohound busses take forever and suck. It's also typically priced so cheaply that I cannot pass it up. I've paid anywhere from $5- $45 for legs between Pittsburgh and New York, which is a steal. The Toronto route was amazing, and it was $1 consistently for that route. Also, unlike the Greyhound, Megabus gives the bus driver a GPS so that they don't get lost. The drivers are typically pretty cool, and usually you can get a double seat to yourself for at least part of the trip. Megabus makes rest stops so you will be able to use a real bathroom. If you pace yourself, you can usually grab something to eat as well. The key to this is MOVING. Lots of people mosey around- don't fall into the trap. The seats are way nicer than any other bus. There are arms rests so that you can guarantee your personal space. There is more leg room than other bus companies as well. Megabus is mostly college students and young adults. They don't just let the homeless people ride the bus around, and the cliental isn't as creepy as Greyhound. The Bad: I want to strangle every ad I see for the free wifi. IT'S A LIE. I have NEVER had wifi for more than five or so minutes on the bus. However, if you are reading this, the number to complain about the wifi, per the Megabus welcome video, is 201-225-7565. Megabus needs to get a frequent busser program. I want priority boarding and the ability to accumulate free trips. I'm tired of cray cray middle aged women with fake nails and loud and obnoxious phone conversations sitting behind me. Get on it Megabus. The quality of the busses varies. Some only have single outlet by the window seat, and others have two centrally located outlets. Some have a window roof, and some do not. Some have tvs as well, but they only use them for the obnoxious videos at the beginning. You are limited to one tiny carry on and one checked bag. When I say carry on, think airport personal item. When I took the bus years ago, I offered to buy a second ticket to bring an extra bag, and they said no. They JUST updated the luggage policy. You can now check an extra bag if you pay for the most expensive seat on the bus- usually upwards of $60, and some drivers don't honor that. However, I have a friend who tells the driver she has no cash (since it's a cash only transaction....SKETCH), and she'll pay when she gets to the destination. She grabs her bags and says she'll be back with the money when the person that is picking her up arrives. Then, she bolts. Not that I'm recommending this, but it works like a charm for her. The Ugly: Some of the workers are just rude. The customer service is atrocious, and if you have a problem no one will help you. Megabus has a bad bad habit of scheduling departures and arrivals during rush hour. Just don't take those times. I have sat for HOURS waiting for late busses, and the company just doesn't care. These busses run straight through the entire day. If the driver is late for the 6 AM route, then they will be late the rest of the day. Shoot for an early bus. Stops in the middle of routes have no organization. I've watched the people getting on at State College when a bus is 4 hours late. Most of them were figuring they would just sit and wait for the next bus. And even if you are at an official stop, the workers will sit and lie to you. I've waited up to six hours for a bus to just show up. Since Megabus doesn't use terminals, pray for good weather. The convention center protects you from precipitation, but this is NOT the case at all stops. And in the winter when it's freezing out, you will be miserable. Drivers drive back to back routes frequently with no real breaks. There you have it. Give Megabus a try. I have had plenty of great trips and a few truly terrible ones. If your trip sucks, just lead the entire bus into a riot screaming, "Megabus mega SUCKS*." *Drivers will threaten to call the state police if you do this. read more

The most horrible bus company in the world The bus driver keep yelling and screaming on us to go against the wall like we are criminals and I'm talking on all the passenger I couldn't handle it so I just left I Called five h after to the customer service. A guy named David answer the phone told me there is no refound he cannot do nothing when I asked to speak with a manager he just denied and hang up!!! Don't use them I know there is no other untalented but don't use them!!!!! The bus driver from Pitt to New York is a horrible person! read more

So, picture if you will the terrifying scene. I'm mostly drunk in bed sewing and talking with one of my best friends via twitter. She's been asking me to come to Buffalo to visit, but being one of "those people" who haven't owned a car in 6 years I always had the excuse that "Welp how the heck would I get there?" The answer dear sober and non sober readers alike is MEGABUS. The bus is actually pretty big. Nice cushy seats, outlets for my phone charger, and wifi to connect to. I have to say though the power source made my phone act a little weird as they sometimes can. I got a roundtrip ticket for... wait for it... $9.00 No joke. That was how much it cost this little carless wonder to get to and from Buffalo on a whim to visit her bff. I'm a nervous wreck about any traveling so I'm always pretty outrageously early. The showed up early as well, but luckily they're really good about waiting until it's time to leave. Check in was quick and painless. There weren't very many people on the bus at all. I fell asleep almost immediately. Which was awesome but also bad. There is one stop between Pittsburgh and Buffalo and thats Erie. The bus driver made no acknowledgement whatsoever that we were anywhere. Luckily it doesn't take a lot to wake me up and it wasn't my stop. It would have been easy to sleep through it. I got to Buffalo EXACTLY on time too. In all I'd most definitely take the Megabus again. Cheap, quick, and friendly drivers. read more

My ride from Pittsburgh to DC was very comfortable - bus was right on time, driver was courteous, and the other passengers were quiet and friendly. We left on time and arrived to DC on time. Only complaint is that the bus only had power outlets on one side of the aisle. (The return trip had power outlets on both sides.) The bus from DC to Pittsburgh arrived on time, but left late. Again, my fellow travelers were quiet and friendly. The wi-fi was a bit spotty through WV, but worked, and the power outlet charged my phone quickly. I was annoyed by the length of time we stayed at the stops. We left late and arrived in Pittsburgh late, however we stayed for almost an hour at a rest stop in MD (the first trip stopped at the same rest stop, but only for 25 minutes) and stayed at the WVU stop for 30 minutes (again, the first bus stopped here as well, but only stayed for as long as it took people to get off and collect their luggage.) The driver on the return trip was angry, loud and abrasive - when we arrived in Pittsburgh, we sat for 10 minutes while he blew his horn and yelled because there were cars parked where he wanted to pull up. Short version: Not perfect, but worth the price paid - will ride with them again. read more

Very rude and arrogant drivers. Buses are late and had to wait in the snow storm for 10 mins. Improper crowd management. No instructions given on loading when bus arrived. When people flocked around the bus ,driver was shouting at top of his voice. I had a big check in bag (which was above 50 pounds). Heard a lot of BS from the driver though he hasn't touched my bag to know the weight. The bus wasn't even half full and it would not matter if he had allowed me my full bag w/o any fuss. I guess that's the standard protocol on seeing big bags even though hey might not be overweight after all. He picked up my bag and asked my to take some stuff off else I would miss my bus. I complied and shifted weight into my carry-on (the total luggage weight remained the same smart ass!!!) On boarding we all heard a good long irritating 15 minute lecture on dos and don't from the driver. (Stuff like Dont take off our socks. No naked feet. No offensive content on wifi. No temper on the phone. Small phone conversations) Seemed like I was back at school. Anyway the drive was safe. Coach clean and we reached nyc on time despite snow storms. But the rude driver kept us all irritated and a little scared read more

So I really use to like megasbus, I took it about a year ago when I visited NY, I did a round trip and for the price it was good. But after the second time of doing it, I'm completely done. I had the rudest staff member on my way to NY who told us we couldn't talk on our phones, we needed to whisper if we were going to talk, just a complete jerk! Not to mention he yelled at a lady who had an emergency phone call that she needed to take and yelled at her for being on the phone! Not to mention every single trip that I go on the busses are packed to the high heavens and there's NEVER enough room for two people to sit comfortably in a seat! Then if you sit on the seat near the isle, everyone knocks into you as their walking by... Yehp this will be my last trip on the megabus, I would rather pay more money to take the train than to deal with the rude staff and uncomfortableness... read more

Zero stars--probably the worst company all around that I have ever dealt with. One bus I rode on had exposed wires hanging out of a broken panel in the ceiling. My wife and I drove an hour to make a 6:50 AM bus, and when it pulled out five minutes early as we chased it down the street the platform attendant, instead of having sympathy for his customers, took a smart-a** attitude and laughed at us. Their website always seems to work to take your money, but then if you need to change a reservation it is mysteriously "undergoing maintenance." When you call customer service, they try to charge you extra for calling, even though it is their fault you had to call because the site doesn't work. The buses aren't properly marked, so you can't find which one you are supposed to get on, and have to ask the rude platform people. The "free WiFi" never seems to work for anyone on the bus, no matter what kind of computer or device they have. Basically they take your money, and then do everything they can to avoid actually getting you to your destination. Maybe the tickets are cheap, but when you count all the hassle and their seeming obsession with ripping customers off, it really isn't worth it at all. Hopefully a decent company will run them out of business soon! read more

Bus was late 2 hours on Friday night. What a surprise nyc delay was due to traffic...come on ,plan it better megabus. Bus wasnt up to par in my book. It may look cool but Wifi didnt work most of the time. Very tight seating and there wasnt an empty seat at all. Could not get any sleep. Update-took Greyhound back-very cheap but very ghetto. Lots of dudes rolling joints in the back of the bus and smoking. On the plus side, lots of seating and lots of leg room. I actually did nod off for a few hours. Tip-stay in the front near the driver if you're into safety. read more

Boarded Megabus in Las Vegas to travel to Riverside, California. It was a very pleasant journey until we got to Riverside, I was 1/2 way down the stairs when they closed the door and started to move. I shouted out and the bus stopped and let me off, the door almost hit me in the ass and left along with my suitcase which was in the luggage dept. which they didn't hang around long enough to open. So I'm now in Riverside without a change of clothes and no medications. I called their number and they said they would respond in 3 to 5 business days and seeing as today is a Friday and next Thursday is Thanksgiving, I'll be back home in NY before they locate my suitcase !! read more

Watch them change the bus stop on you without any heads up (to an alternative location). Sometimes it's under the David Lawrence Convention Center. But if it's not and you're waiting there in a car they don't give you any notice via email text or a sign. Just gotta ask around. Today it was in front of Jimmy John's. Then when you speak with customer service rep in Pittsburgh or call to explain the situation they just blame you and act defense right rather than apologizing for the inconvenience or offering a positive solution. What a shame. read more

The bust left early without me on it even though I was 20 mins early myself. When I called customer service, they told me the bus was there and had left even though I was waiting at the stop and never saw a bus. They told me the bus had left and then kept telling me I missed the bus and would help me buy a new ticket instead of compensating me or helping me find another bus even though their bus left without a passenger who was early to the stop. Never using Megabus again! read more

In my 50 years, this is the first negative review! I am in awe of how this company gets away with what they do. My daughter traveled from NYC to Maryland. (2/17/18). The driver never opened the under-the-bus- compartment. My daughter waited outside the bus after informing the driver that she needed her stuff but he just drove away. She ran after the bus but he didn't stop. I called within 2 minutes of departure and was told that the driver could not be reached, we could not go to the next stop, and it would take 3-5 business days to let us know if my daughters bag was located. Well 9 days later, and 40 calls, I finally got someone. I was told that the luggage was not found and I could place a claim after it was missing 4 WEEKS! (maximum of $250) After the 4 weeks, I called several times and was on hold 2 hours and 40 minutes the DISCONNECTED! So here we are, 6 weeks later, no luggage, no claim submitted! No Customer service. read more