Took the mega bus from riverside to Las Vegas and pleasantly surprise on how nice it was. Being this was my first time on the bus I had no complaints. Can't beat one way less then $30. I can't get there in my car for that, plus some days are priced less! Will definitely take again! read more

After taking Greyhound from Los Angeles to Las Vegas, I decided to use a different service to return and I AM SO GLAD THAT I DID. Boarding was organized and almost as smooth as it could get! The bus was clean and moderately comfortable, it was basically just a good trip back home. This is now the travel bus for me until it becomes like what Greyhound is now, if ever. read more

The bus is awesome. But the stuff are terrible. They lost my back pack with clothings and I call them few times but lost and found was unreachable. Once i called and could catch the representative and she told me that they have my back pack. When I came back home I called again and this time they said they don't have my back pack anymore. read more

I have yet to hear anything back from the complaint department and this happened 2 weeks ago ! Hi, my name is Jazmine Thompson-Smith Time: 4:00 pm to 11:45pm Las Vegas to Tempe AZ I 'm here writing this email to you today because on August 22, 2018 I had an incident with a driver name Darla Carter which that's the name she gave me and I'm not quite sure if that's her real name but she gave my suitcase away to another person that got off the bus at the Phoenix location. My suitcase should have been the last suitcase on the bus and she must realized there was one left and was like who's bag and someone took it. When she got on the bus she start driving and then realized it was me and 3 other customers on the bus and said "Where are y'all going?" And we replied to Tempe. As we arrived at The Tempe location the driver continued to sit on the bus while we were exiting the bus. I stated to her do I need to open the door myself or would she open it because I needed my luggage. She continued to say there are no bags because everybody grabbed there's and I told her no they didn't because I didn't get my bag. She opened the door and said no there was no bag. I asked her what am I suppose to do like my bag is gone all my items my suitcase everything. She then told me the lady with the dog that was on the bus and got off at the Phoenix location took my bag and I asked her why would she let someone take a bag that wasn't hers. She then was telling me that she needed to go because the bus was going to shut down. She offered to go back down to the location and see if the lady was there to retrieve my bag and I just said okay. I had my brother take me down there also and she was there. When I arrived her exact words to me was if I knew you were coming down here I wouldn't have came down here I could have went to the bus station. Then she walked off. I proceeded to follower her to get her name and information that I needed to contact about my bag. She stated her name was Darla Carter and started yelling I needed to contact them. I asked who is them and she said Megabus or whatever. I then asked how could she allow someone to take someone bag and her exact words were I don't Fucking babysit bags that's not my fucking job. I said you are very unprofessional and I don't even see how you have this job and she proceeded to say fuck me. I said you weren't even going to take us to Tempe and she said I don't ever go to Tempe and I said how come you don't when that is a location stop for the mega bus and she said because I don't fucking drop off there. She proceeded to keep using profanity and saying fuck my mama and fuck me and how it wasn't her job. As a person that works with guest or customers should not act like that or use that type of language because they made the mistake. Not only that the driver informed me of who took my belongings and how it wasn't your job. If I'm not mistaking that is your job so don't voice those type of words. I lost so much stuff and money gone down the drain because she gave my luggage away and then not going to drop us off. I also don't see how someone like her is working for your company. Very unprofessional, rude and uses profanity! NOT A GOOD LOOK at all. This was my first time using mega bus and I'm not to sure I will use the service again. Especially if you have drivers like Ms.Darla Carter. First time experience , because I wanted to take nice birthday trip but it ended so poorly do to the experience with Megabus and there unprofessional driver Darla Carter ! read more

Megabus used to be so awesome..the travel between Los Angeles and Las Vegas was a pleasure..Unfortunately a once great service has gone so downhill I cannot use them any longer....What used to be a pleasant, calm ride has turned into a zoo....Screaming babies, idiots blabbing loudly on their cellphones, idiots who refuse to wear headphones, mental patients and people that look and act like they just got out of prison...The bus was standing room only and most people did not understand or care about the luggage rules and restrictions. And I cannot understand that how on a overnight journey people find the need to gab all night long (loudly) on their cellphones. Driver was nice but seemed unconcerned or unwilling to enforce common respect and decency of the passengers....It seemed that at any minute somebody was going to start a fight..This is the third time in a row I have had a horrible experience on this bus...Until they decide to make it pleasant and enjoyable trip for decent people I will not be using them any longer... read more

Worst megabus experience ever, it ruined my Holidays.. not using them anymore, time to try other companies. I had better experience in different states. Not clean, delays, no wifi, bad driving. read more

Mega Bus was on-time, quiet, easy ride and yes it only cost $1 each way with .50 surcharge. I took Mega bus from Los Angeles to Las Vegas I will be doing this again. read more

Megabus is always an enjoyable and smooth ride. I just recently moved to Vegas from CA, and whenever I want to take a trip home for the weekend I ALWAYS ride with them. The prices are more than affordable and purchasing your ticket is easy. What is that thing called gas money again? I forgot! Lol. The only thing is you can't cancel your ride in under 24 hours. You won't get your money back! So I'd think wisely before approving your ticket. They offer you free wifi and power outlets to make your ride more enjoyable. (This I just found out) I wish I knew this before. My phone died & So did I... Lol. This bus caters more towards people who are just trying to get from one place to the next. So I wouldn't recommend using this bus as a moving tool. They only let you bring on one luggage and a carry on. I tried bringing 3 bags and it didn't work out so well! Lol. Luckily, I took an overnight trip 1AM-5AM & was able to bring more things on due to more space.. Since there weren't that many people riding.The bus also doesn't stop so you get there in a flash! You are also allowed to eat on the bus, so I recommend stocking up on goodies before boarding. They do need to In force a no snoring policy because it's just not fun when the man behind you is snoring all up in your ear. Please don't forget your headphones.. Lol. Safe travels! read more

These buses are cleaner than greyhound the only plus to taking the megabus . A lot of family and friend spoke highly of the mega bus mostly because of low fares and comfort. I booked a trip from Las Vegas to Los Angeles and I regret not taking greyhound because it was the same price as greyhound for me (technically more because you have to pay for babies). First of all they require all passengers to purchase tickets I was traveling with my baby and the person checking tickets informed me that everyone needed a ticket to board even children under 2 years old and I would have to pay a higher rate for her ticket. No airline or greyhound have this policy but I should have double checked that was my mistake. I check greyhound and just assumed. Second I thought I was upgrading my seat and got the seat with the table which was a big mistake the lady in front of me and myself could not get comfortable luckily both of us didn't mind touching. The driver was driving way too fast I think to get back on schedule but kept riding on those bumps in the road that divide the lanes which was scary and we still ended up being 1 hour behind schedule not sure exactly why because we left on schedule and traffic was not that bad on top of him driving like a maniac. read more

Forgot to write a review for this "business". My boyfriend frequently uses Megabus to come to Vegas from LA. He wanted to see our dog and I, so I decided to give it a try. First, I get in line and people are smoking joints. Then, they put some of our luggage in one bus and make some of us get on a different bus because there were too many people to all fit on just one bus. Neither of these buses were MEGABUSES. My dad tried to get my luggage from the other bus to put on the one I was actually riding on, but they told him we were stopping in Barstow and they would transfer luggage. SO, my THERAPY dog and I get on the bus, only to have people look at me and treat me like a spoiled white girl who can't go anywhere without her dog. It was incredibly disrespectful, and I wanted to jump off the bus. Their seats were so uncomfortable, the toilet overflowed on my pants, and there was a lady behind me sharing her life story the whole 5 hours. We get to Barstow, and the manager comes on our bus and says that he doesn't know if we'll be transferring or not, but to go to the gas station and he'll let us know. So I grab my dog and go use the restroom and I see suitcases coming off the buses. So I just figured the drivers and nice people were helping get the suitcases off the bus. WELL, we DON'T transfer buses and I'm on the bus that goes straight to LA instead of to Riverside. Apparently, we were supposed to grab our luggage and put it on the right bus. NO ONE EVER ANNOUNCED THIS. EVER. So I get off the bus and have a panic attack because I can't find my luggage. Obviously someone thought it was theirs and put it SOMEWHERE. So I get a bunch of crap from the manager and bus drivers because I didn't grab my bag and didn't know what my bag looked like. Sorry! When you have a panic attack, you can't think straight. I cried the whole rest of the trip. When we got to LA, I waited for the other bus from Riverside, praying that no one took my luggage thinking it was theirs. And there were more people waiting with me that didn't know we had to get our luggage. Needless to say, I will NEVER use Megabus ever again. They're not respectful towards people with emotional distress, and they are the most unorganized and uncommunicative company I've ever seen in my entire life. read more

So recently megabus between los angeles and vegas and vegas and los angeles is not megabus anymore but a windstar bus. Long time customers were never notified of this change or the reason for it as we are not that important. Windstar has the worst buses with dirty bathrooms and zero organization or simple human kindness. Took two trips so far (while I look for other options of travel and been taking megabus on this route for years being happy but recent trip just made me very sad). The driver ( blonde female don't know her name she drives graveyard shift) yelled at us for no reason and made weird remarks and took off 5 minutes before scheduled takeoff trip at rest stop. She told one passenger they do not have a seat despite them having a ticket then she changed that and said ok get on whatever. She talked in a negative manner almost entire trip a real mood downer.She seemed very angry. I know it does not really matter, we do not matter just driven like cattle but if anyone out there cares and can look into this she is extremely rude and nasty for no reason and made already unpleasant experience even worse. read more

I took a trip from Las Vegas to Los Angeles and that ride went smooth. unfortunately it was to attend a funeral. the next day I checked in and I was told it was not going to be a Megabus but another bus. The driver was rude and failed to do the normal speech about rules such as cell phone usage and keeping a low tone with conversations. We arrived at Riverside and waited one hour because other passengers would be arriving. passengers got upset because this was not prior knowledge especially for one hour. the restroom was very dirty. this information was not on my ticket. it was as if I was on a party bus and people smoking weed. we were also told there would be a 15 minute break in Barstow yet this was not enough time use the restroom and get in a line and order food. I reached out to mega bus and I was told that no one else did a complaint and I would not get a refund. customer service, listening skills, and understanding comes along way. My family , friends and I will never use this company. mega bus does not take responsibility for the drivers actions and especially other buses whom assist them with these rides. Customer service is a total joke! read more

I have gone on the megabus many times between Las Vegas and LA. This last trip was so horrendous, I will never ride them again. I purchased two tickets for myself so I could stretch out. They had an issue with another one of their buses and the bus driver told me I had to give up my second seat that I had paid for. I was gracious enough to allow someone else to sit in a seat I had paid for as the bus driver told me I would be refunded my seat price. It had been absolutely ridiculous trying to get a refund for a seat that the bus driver forced me to give away. It was by no means my issue that they had a problem with their other bus and to make it impossible to get a refund for giving up my seat is absurd. Customer service is horrible and apparently the only people that can give me a refund is the management office, that conveniently doesn't have a phone number according to customer service. I will never be riding megabus again. read more

Don't bother to ride on this bus, it's the most trashy ever and extremely cold, uncomfortable, driver is was a crazy driving, one day this bus will crash, customer services is liars and will try to get you for extra fees, bad experience mess up my while Vegas trip. read more

Megabus is HORRIBLE. I would NOT recommend using this company. No matter how cheap the tickets can be this company doesn't treat their paying consumers like actual human beings. I purchased a ticket through Wanderu, for myself and i needed to ride back with my two small children ages of 2 and newborn. It was 12:00a.m. and i was forced to give an additional $20 after paying $32.50 for a ticket. I was told their wasn't anymore seats on the bus and the riders in riverside had priority over me, even though I had purchased my ticket. After paying the $20 I boarded the bus only to see there were more than enough seats. Then when we got to Riverside, the driver let a grown man on the bus for FREE!!!! I called customer service only to be treated even worst, having a supervisor hang up on me telling me he was refusing to put a manager on the phone. I had to call back 3 different times only to be directed to submit an email. This is a horrible transportation company and I will not be using them again. I will NOT recommend this company to my friends, family, or coworkers. I would rather pay additional for better customer service. read more

I'm dissatisfied with Megabus for one reason...The fact that if your catching the final bus of the evening and you happen to miss the bus for something such as "a multi car pile up on the freeway that resulted in the death of someone," something clearly me or the company had no power over, there's no type compassion or compensation at all...Your basically out of whatever sum of money you payed for your ticket. That's poor customer service at it's best. At least credit the customer for another trip since technically the trip has been paid for, not "hey your money's gone, you could make another reservation and pay more money." That's a horrible policy. read more

do not waste your time on this bus trust me !!! it will leave you stranded were you are will not notified you when they are late no source of communication what so ever this bus left my gf stranded and they never got back to her or gave her money back stay away from this company trust me on this one. read more